# CallHippo

> CallHippo is a cloud phone system that sells business numbers in 150-plus countries, US and Canada calling minutes, SMS, IVR, call recording and CRM click-to-call in two per-user product lines (an office-phone Essential suite from $18 per user per month billed annually and a high-volume Pro Suite from $32), with power, parallel and predictive dialing sold as a separate dialer product and a 10-day free trial.

- Category: Dialers & Business Phone (https://saastracker.org/categories/sales-calling)
- Website: https://callhippo.com
- Starting price: $19 per user per month billed annually ($25 monthly) on Essential Starter; free Basic plan for six months
- Free plan: Basic is free for the first six months (you pay only for numbers), then the account must upgrade to Starter
- Free trial: 10 days, no credit card required
- Founded: 2016, HQ: Claymont, Delaware, United States (Bueno Technologies Inc), with its registered office in Ahmedabad, India (Appitsimple Technologies LLP), Ownership: Privately held; part of the founder's group with Appitsimple and SoftwareSuggest
- Profile last reviewed: 2026-09-27
- Canonical profile: https://saastracker.org/products/callhippo

## Key facts

| Attribute | Value | Source |
| --- | --- | --- |
| Countries with local numbers | 150+ | callhippo.com/, 2026-09-26 |
| Included domestic minutes | Unlimited US/CA minutes on Starter, Professional and Ultimate (fair use) | callhippo.com/pricing, 2026-09-27 |
| Outbound dialer modes | Power, parallel and predictive in the separate Parallel Dialer product; not allowed on office plans | callhippo.com/pricing, 2026-09-26 |
| Minimum licences | None shown below Enterprise; 50 users on Enterprise | callhippo.com/pricing, 2026-09-27 |
| Free trial | 10 days, no credit card | callhippo.com/pricing, 2026-09-26 |
| Starting price | $19 per user per month billed annually ($25 monthly) | callhippo.com/pricing, 2026-09-27 |

## Overview

CallHippo is built by the same founder team as SoftwareSuggest and Appitsimple, led by founder and CEO Ankit Dudhwewala and co-founder Suhasini Dudhwewala, with its US entity in Delaware and its registered office in Ahmedabad, India. It competes on price and breadth: the entry office plan is cheaper than Aircall or JustCall, and the number catalog covers local, toll-free and mobile numbers in more than 150 countries according to the vendor's homepage.

The product is split in a way buyers need to understand before comparing it. The Essential suite (Basic, Starter, Professional, Ultimate) is an office phone system: numbers, routing, IVR, voicemail, SMS and CRM logging. Its fair usage terms prohibit auto-dialing and predictive dialing, so it is not the tool for a calling floor. The Pro Suite (Bronze, Silver, Platinum) is aimed at high call volumes, with live call monitoring, dispositions, whisper and barge. Power, parallel and predictive dialing sit in a separate Parallel Dialer product with its own pricing.

The pricing page is one of the more transparent in the category once you find the right toggle. Essential Starter is $19 per user per month billed annually with unlimited US and Canada minutes, Professional is $30 and Ultimate is $42; billed monthly they are $25, $40 and $55. Pro Suite for US and Canada runs $32, $40 and $48 billed annually, or $40, $50 and $60 monthly. A free Basic plan exists for the first six months, after which the account must move to Starter.

The AI layer is sold in pieces: an AI Copilot for transcription, sentiment and talk-ratio analysis, an AI Voice Agent billed per user plus per minute, and an outcome-based AI agent priced per booked demo. That modularity keeps the base seat cheap but means an equipped seat is assembled from line items rather than bought as one tier.

## How it works

1. You sign up from the pricing page with a 10-day free trial that does not require a credit card, pick a region for unlimited calling (US/CA, UK, Australia, India, Singapore, UAE, a combined US/CA/UK option or Global), choose a suite, and buy numbers from the catalog.

2. Calls run through the web app, the desktop apps for Windows and macOS, the mobile apps, or click-to-call from inside a connected CRM. Integrations with HubSpot, Salesforce, Pipedrive, Zoho and Zendesk appear on the paid tiers, with Zapier, Slack and webhooks from Starter up.

3. Administrators configure business hours, IVR menus, cascading or skill-based call distribution and holiday routing. On the Pro Suite, supervisors can listen to live calls, whisper to the rep, barge in, and track dispositions, after-call work and leaderboard rankings.

4. Outbound list work belongs to the separate Parallel Dialer product, which the vendor describes with automatic machine detection, timezone-aware dialing and queue management. The office plans' fair usage policy forbids automated dialing, so a team that calls lists needs that product rather than an Essential seat.

## Best for

Small and mid-sized teams, particularly those selling across several countries, that want a cheap per-seat business phone with IVR, SMS and CRM logging, and that will add the Pro Suite or the Parallel Dialer only if they run a real calling operation.

## Not the right fit for

- Outbound SDR teams expecting a dialer on the base plan. The Essential suite's fair usage terms prohibit auto-dialing and predictive dialing, so dialing means a second product.
- Solo founders who want a free phone line for good; the free Basic plan ends after six months and then requires Starter.
- Buyers who want one all-inclusive price. Call recording on Bronze is metered, AI Copilot and the AI Voice Agent are add-ons, and spam monitoring and CNAM registration are separate line items.
- Teams needing unlimited international calling on a normal plan. Unlimited minutes apply to standard numbers in the chosen region only; the 48-country unlimited calling sits on Enterprise with a 50-user minimum.

## Features

### Numbers and calling

Wide number coverage, with regional rather than global unlimited minutes.

- **Numbers in 150-plus countries**: Local, toll-free and mobile numbers, according to the vendor's homepage, with one free standard number per user on Starter and above.
- **Regional unlimited calling**: Unlimited minutes apply to standard numbers in the region you select at checkout. Starter, Professional and Ultimate all list unlimited US and Canada minutes, covering landline and mobile calls.
- **Global Connect**: Shows the recipient's time zone before the call, which matters for teams dialing across regions.
- **Smart failover**: Surfaces failed calls for retry on another number assigned to the campaign, which the vendor presents as a way to improve connection rates.
- **Forward to device and ring all devices**: Routes calls to a mobile or landline and rings desktop, browser and mobile at once from Starter up.

### Routing and IVR

Where most of the plan differences sit on the office suite.

- **Multilingual IVR**: IVR menus in several languages from Professional, with multilevel IVR on Ultimate and Platinum.
- **Call distribution**: Cascading call distribution on Professional and skill-based routing on the Pro Suite.
- **Smart DID and CRM-based VIP routing**: Ultimate routes callers to the contact or lead owner recorded in the CRM, and to the best available agent.
- **Business hours and holiday routing**: Per-number operating hours on every plan, with holiday greetings and routing on Ultimate.
- **Call blocking and country blocking**: Block spam callers and restrict outbound calls to chosen countries to prevent unauthorized international dialing.

### Supervision and analytics

The Pro Suite is what turns it from a phone into a call floor tool.

- **Live call monitoring, whisper and barge**: Silver adds live listening; Platinum adds call barging and call whisper for real-time coaching.
- **Call dispositions and after-call work**: Reps tag outcomes such as interested or callback and get wrap-up time before the next call, from Silver.
- **Leaderboards and targets**: Gamified rankings on Silver and target-versus-achievement tracking on Platinum.
- **Call logs and reporting**: One month of call logs on Starter, lifetime logs on Professional and Silver, plus audit logs for account changes.
- **Call recording**: Included on Professional and Silver; metered at $0.005 a minute on Bronze; compliance call recording with consent notifications on Platinum.

### Messaging

SMS allowances scale with the tier, with an omnichannel inbox beside the phone.

- **SMS and MMS**: 100 SMS on Starter, 500 on Professional and 1,000 on Ultimate in the US and Canada, with A2P registration charges applying.
- **Omnichannel inbox**: WhatsApp, SMS, Telegram, Messenger, email, Instagram and RCS in one shared inbox, with a free tier for three users.
- **WhatsApp Business API**: Included on the Pro Suite and on Enterprise; sold separately at $20 per channel per month otherwise, according to the pricing page.

### AI and dialing add-ons

Sold as separate products rather than tiers.

- **AI Copilot**: Transcription, sentiment analysis, key topics and talk-ratio analysis for $10 per user per month.
- **AI Voice Agent**: An autonomous voice agent billed per user per month plus $0.25 a minute in calling charges, with 100 free trial minutes.
- **Parallel Dialer**: A separate dialing product with automatic machine detection, timezone dialing and queue management, listed from $35 per user per month on its Basic plan.
- **Spam Watch and remediation**: Number reputation monitoring at $3 per number per month and remediation at $100 per number, per the vendor's add-on price feed.

## Use cases

- **Five-person services firm with clients in three countries**: The team wants local numbers in the US, UK and India without paying three providers. Outcome: Starter or Professional seats with numbers bought from one catalog, IVR routing by business hours, and calls logged into the CRM, for well under the price of Aircall or JustCall seats.
- **Inside sales manager running a ten-rep call team**: Reps take and make a high volume of calls and the manager has no way to coach live. Outcome: Pro Suite Silver or Platinum adds live listening, whisper, barge, dispositions and leaderboards, so coaching happens during calls rather than after.
- **Outbound team that calls purchased lists**: The team assumed the office plan would dial lists automatically. Outcome: The office plans forbid automated dialing, so the team adds the Parallel Dialer product and keeps the office suite for inbound and manual calls.

## Pricing

Per-user per-month subscription across two suites (Essential for office calling, Pro Suite for high call volumes), priced by the region selected for unlimited minutes, with dialers, AI and number reputation tools sold as separate products or add-ons.

- **Basic**: $0 per user per month for the first six months; numbers billed separately. Unlimited users; Click-to-dial and voicemail; Business hours; SMS and MMS at applicable rates; 2FA. A six-month on-ramp rather than a permanent free plan.
- **Starter**: $19 per user per month billed annually ($25 monthly). Unlimited US and Canada minutes (landline and mobile); 100 SMS; One free number per user; Omnichannel inbox; One month of call logs; Zapier, Slack and webhooks. The server-rendered fallback text still shows older figures ($18, 1,000 minutes); the rendered page and the vendor's price feed agree on $19 and unlimited minutes.
- **Professional**: $30 per user per month billed annually ($40 monthly). Unlimited US and Canada minutes; 500 SMS; Call recording and transcription; Multilingual IVR and cascading distribution; Lifetime call logs; HubSpot, Salesforce, Pipedrive and Zoho. The tier most small teams actually need.
- **Ultimate**: $42 per user per month billed annually ($55 monthly). 1,000 SMS; Smart DID and CRM-based VIP routing; Multilevel IVR and holiday routing; SSO and custom integrations; Dedicated account manager.
- **Pro Suite Bronze**: $32 per user per month billed annually ($40 monthly), US/CA region. Unlimited US and Canada minutes for manual dialing; WhatsApp Business API; Skill-based routing; Call transcription; Recording at $0.005 a minute.
- **Pro Suite Silver**: $40 per user per month billed annually ($50 monthly), US/CA region. Free call recording; Live call monitoring; Dispositions and after-call work; Leaderboards; Lifetime call logs.
- **Pro Suite Platinum**: $48 per user per month billed annually ($60 monthly), US/CA region. Compliance call recording; Call whisper and barging; CSAT score; Multilevel IVR; SSO.
- **Enterprise**: Custom quoted; minimum 50 users. Unlimited calling to 48 countries; SLA; Priority support with one-hour response; Power and parallel dialer included; Dedicated compliance support.

Add-ons:

- AI Copilot ($10 per user per month)
- AI Voice Agent (Per user per month plus $0.25 per minute): The pricing page and the add-on feed show different seat prices for the agent; confirm at checkout.
- Parallel Dialer (From $35 per user per month): Separate product; the Ultimate dialer plan is listed at $200 per user per month.
- WhatsApp Business API ($20 per channel per month): Message charges extra.
- Dashboard user ($15 per user per month)
- Spam Watch ($3 per number per month): US and Canada numbers.
- CNAM registration ($100 one-time)

Billing notes:

- Annual billing is marketed as saving three months' cost; the published annual and monthly rates are roughly 25 percent apart on each plan.
- Prices change with the region you select for unlimited minutes; the figures here are for US and Canada in US dollars.
- The Essential suite's fair usage policy prohibits auto-dialing, predictive dialing, trunking and traffic pumping, and limits outgoing calls to the same number to ten an hour.
- Unlimited minutes cover standard numbers in the selected region and exclude premium and toll-free destinations. Extra incoming minutes on standard numbers are charged at $0.02 a minute.
- US and Canada SMS follows A2P registration rules, with a $20 one-time setup fee for SMS services and approval that the vendor says takes two to four weeks.
- Local taxes are added to the listed prices.

Value assessment: For a small team that mainly needs numbers, IVR, SMS and CRM logging, Professional at $30 annually is cheaper than the comparable seats from Aircall and JustCall and includes recording and unlimited US and Canada minutes. The value weakens for outbound teams, because dialing is a separate product and the office plans explicitly forbid automated dialing, so the real comparison for an SDR floor is the Parallel Dialer price plus an office seat. The add-on menu is long, and a few prices differ between the pricing page and the vendor's own price feed, so model the full bill before committing to an annual term.

### Entry price history

Dates are when SaaSTracker checked the vendor's published pricing, not when the vendor changed it.

Entry price first recorded on 27 September 2026. It will be re-checked when this category next comes round the rotation.

| Checked | Entry price | Normalised | Event | Note |
| --- | --- | --- | --- | --- |
| 2026-09-27 | $19 per user per month billed annually ($25 monthly) on Essential Starter; free Basic plan for six months | $19 monthly, per-user | recorded |  |

## Strengths

- Low entry price for a full business phone, with Professional at $30 annually including recording, IVR and unlimited US and Canada minutes.
- Numbers in more than 150 countries and a choice of unlimited-calling regions, which suits teams selling outside North America.
- Published monthly and annual prices on every self-serve tier, plus a 10-day trial without a card.
- Pro Suite supervision tools (live monitoring, whisper, barge, dispositions, leaderboards) at under $50 a seat annually.
- Omnichannel inbox covering WhatsApp, Telegram, Messenger, Instagram and RCS alongside SMS.

## Limitations

- Dialing is not part of the office plans, and their fair usage policy forbids automated dialing, so outbound teams buy a second product.
- Two product lines, regional pricing, and a long add-on menu make the real per-seat cost harder to work out than the headline suggests.
- The page's server-rendered fallback shows older plan figures until its scripts load, so quotes copied from cached or text-only views of the pricing page can be out of date.
- The free Basic plan ends after six months and is not a permanent free tier.
- Founding year, headcount and funding are not published on the vendor's own site.

## Comparisons

- **CallHippo vs Aircall**: Aircall starts at $30 a licence annually with a three-licence minimum and is the more polished, integration-first product. CallHippo matches that price on Professional with no seat minimum shown below Enterprise, and adds wider number coverage and an omnichannel inbox. Choose Aircall for reliability and deep CTI in Salesforce; choose CallHippo when price and international numbers matter more.
- **CallHippo vs JustCall**: JustCall bundles power, dynamic and predictive dialing plus AI coaching into its tiers from $29 annually with a two-seat minimum. CallHippo keeps the phone seat cheaper but moves dialing and AI into separate products. Pick JustCall if one vendor and one bill for dialing and coaching matters; pick CallHippo if most calls are inbound or manual.
- **CallHippo vs CloudTalk**: CloudTalk starts at 19 euros annually, sells numbers in 160-plus countries and rents its parallel dialer as an add-on, which is the closest structural match. CallHippo is similar on number reach and price, with a larger messaging inbox; CloudTalk's dialer add-on is simpler to buy than CallHippo's separate dialer product.
- **CallHippo vs Quo (formerly OpenPhone)**: Quo starts at $15 annually with no seat minimum and a cleaner shared inbox, but no IVR depth or supervision tools on the scale of CallHippo's Pro Suite. A founder or tiny team should start with Quo; a team that needs multilevel IVR, live call monitoring or numbers in many countries should look at CallHippo.

## Pairs well with

CallHippo is a calling tool, and a team running it still has 7 neighbouring categories to staff. The pick in each is HubSpot CRM for sales CRM, Avoma for conversation intelligence, Apollo.io for B2B data providers, Reply.io for sales engagement, Calendly for scheduling & booking, WhatConverts for call tracking & attribution and Fireflies.ai for AI meeting note takers, each the leading tool in that category on published criteria.

| Category | Ideal pairing | Because | Benefit |
| --- | --- | --- | --- |
| Sales CRM | [HubSpot CRM](https://saastracker.org/products/hubspot-crm) (Category Leader) | CallHippo lists dialing is not part of the office plans among its limits. HubSpot CRM adds free unlimited view-only seats. | Every conversation ends up on a record, so a rep leaving does not take the pipeline with them. |
| Conversation Intelligence | [Avoma](https://saastracker.org/products/avoma) (Category Leader) | CallHippo lists the page's server-rendered fallback shows older plan figures until its scripts among its limits. Avoma adds full talk-pattern analytics including talk-to-listen ratio. | What good reps do on calls becomes visible, so it can be taught rather than admired. |
| B2B Data Providers | [Apollo.io](https://saastracker.org/products/apollo) (Category Leader) | CallHippo lists the free Basic plan ends after six months among its limits. Apollo.io adds unmatched self-serve coverage-per-dollar. | Lists get built in minutes from filters, rather than bought, scraped, or typed out by hand. |
| Sales Engagement | [Reply.io](https://saastracker.org/products/reply-io) (Category Leader) | CallHippo is built for calling, not engagement. Reply.io adds widest real channel coverage. | One cadence covers email, calls and LinkedIn, so nobody drops a follow-up between tools. |
| Scheduling & Booking | [Calendly](https://saastracker.org/products/calendly) (Category Leader) | CallHippo is built for calling, not scheduling. Calendly adds SMS reminders and workflows. | Meetings get booked in one click at times that are genuinely free, with no back and forth. |
| Call Tracking & Attribution | [WhatConverts](https://saastracker.org/products/whatconverts) (Ease of Use) | CallHippo sends buyers elsewhere for unlimited international calling on a normal plan. WhatConverts adds excellent agency tooling. | Phone calls get attributed to the campaign that caused them, like every other conversion. |
| AI Meeting Note Takers | [Fireflies.ai](https://saastracker.org/products/fireflies-ai) (Category Leader) | CallHippo sends buyers elsewhere for a dialer on the base plan. Fireflies.ai adds pro at $10 per seat annually. | Nobody types notes during a call, and what was promised on it is searchable afterwards. |

Pairings follow the SaaSTracker methodology (https://saastracker.org/methodology): the leading tool in each complementary category, chosen on published criteria. Placement cannot be purchased.

## Implementation

- Setup time: A day or two for a small team: sign up, pick a region, buy numbers and connect the CRM. SMS in the US and Canada needs A2P registration, which the vendor says takes two to four weeks.
- Learning curve: Low for reps, moderate for admins, who need to choose between two suites, configure IVR and routing, and decide which add-ons to buy.
- Onboarding: Self-serve with a 10-day trial on the published plans. Ultimate adds a dedicated account manager and personalized onboarding; Enterprise adds custom onboarding and developer support.
- Migration: Plan for number porting on the carrier's timeline and export old recordings before cancelling a previous provider. If the old tool was used for automated dialing, move that workload to CallHippo's Parallel Dialer rather than the office plan.

## Platform, API & security

- Platforms: Web app, Windows desktop, macOS desktop, iOS, Android, Chrome extension for click-to-call
- API: REST API and webhooks, with custom integrations on Ultimate and developer support on Enterprise.
- Compliance: GDPR, ISO 27001, SOC 2 Type II, HIPAA (listed as an industry use case on the homepage)
- SSO: Single sign-on on Ultimate and Platinum.
- Security notes: Two-factor authentication on every plan, role-based access control from Professional and Silver, and audit logs from Starter.

## Support

- Channels: Email, Live chat on qualifying plans, 24x7 phone support on Ultimate, Dedicated account manager on Ultimate and Enterprise
- Documentation: Help center and feature pages on callhippo.com, with API documentation for developers.

## Company

- Founded: 2016
- Founders: Ankit Dudhwewala, Suhasini Dudhwewala
- Headquarters: Claymont, Delaware, United States (Bueno Technologies Inc), with its registered office in Ahmedabad, India (Appitsimple Technologies LLP)
- Ownership: Privately held; part of the founder's group with Appitsimple and SoftwareSuggest
- Funding: Not disclosed on the vendor's site. The founding year is not published by CallHippo; 2016 is a proxy taken from the callhippo.com domain registration date (November 2016, public WHOIS), not a vendor-stated founding date.

Timeline:

- 2016: callhippo.com domain registered in November; used here as the proxy start year because the vendor does not publish a founding date.
- 2026: Sells an Essential office suite from $19 a user annually, a Pro Suite for high call volumes, a separate Parallel Dialer, and AI voice agents metered by the minute.

## Integrations

HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Zapier, Slack, Webhooks, Google Drive, AWS S3, WhatsApp Business API

## FAQ

### How much does CallHippo cost?

On the Essential suite, Starter is $19 per user per month billed annually, Professional $30 and Ultimate $42; billed monthly they are $25, $40 and $55. The Pro Suite for US and Canada is $32, $40 and $48 billed annually, or $40, $50 and $60 monthly. Enterprise is quoted.

### Is there a free plan or a free trial?

Both. Every self-serve plan has a 10-day free trial without a credit card, and the Basic plan is free for the first six months (you pay only for numbers), after which the account must upgrade to Starter.

### Does CallHippo include a power or predictive dialer?

Not on the office plans. Their fair usage policy prohibits auto-dialing and predictive dialing. Dialing is sold as a separate Parallel Dialer product listed from $35 per user per month, and Enterprise includes power and parallel dialing.

### Is calling really unlimited?

Unlimited minutes apply to standard numbers in the region you choose, such as US and Canada, and exclude premium and toll-free destinations. Outgoing calls to the same number are limited to ten an hour, and the 48-country unlimited option sits on Enterprise.

### Which countries can I get numbers in?

The vendor's homepage says local, toll-free and mobile numbers are available in more than 150 countries. Starter and above include one free standard number per user.

### What is the difference between the Essential suite and the Pro Suite?

Essential is an office phone system for low to moderate call volumes. Pro Suite is for high call volumes and adds skill-based routing, live call monitoring, dispositions, whisper, barge and leaderboards.

### Does CallHippo record and transcribe calls?

Recording is included on Professional and on Pro Suite Silver and Platinum, and metered at $0.005 a minute on Bronze. AI Copilot adds transcription, sentiment and talk-ratio analysis for $10 per user per month.

### Which CRMs does CallHippo integrate with?

HubSpot, Salesforce, Pipedrive, Zoho and Zendesk are named on the paid tiers, with Zapier, Slack and webhooks from Starter, and the vendor lists more than 100 integrations overall.

### Is CallHippo compliant with GDPR and SOC 2?

The vendor's site lists GDPR, ISO 27001 and SOC 2 Type II, and it markets HIPAA use cases for healthcare. Platinum adds compliance call recording with consent notifications.

### What should I pair CallHippo with?

CallHippo is a calling tool, and a team running it still has 7 neighbouring categories to staff. The pick in each is HubSpot CRM for sales CRM, Avoma for conversation intelligence, Apollo.io for B2B data providers, Reply.io for sales engagement, Calendly for scheduling & booking, WhatConverts for call tracking & attribution and Fireflies.ai for AI meeting note takers, each the leading tool in that category on published criteria.

### What do I pair with CallHippo for Sales CRM?

HubSpot CRM. CallHippo lists dialing is not part of the office plans among its limits. HubSpot CRM adds free unlimited view-only seats.

### Is CallHippo enough on its own?

For calling, yes. CallHippo does not cover conversation intelligence, B2B data providers and sales engagement, and its own profile says so; Avoma, Apollo.io and Reply.io are the tools that fill those gaps.

## Editorial verdict

CallHippo is a cheap and broad business phone that is easy to buy: published prices, a no-card trial, numbers in more than 150 countries, and a Professional seat at $30 annually that covers recording, IVR and unlimited US and Canada minutes. It is not a dialer out of the box. The office plans forbid automated dialing, and power, parallel and predictive modes live in a separate product, so outbound teams should price the Parallel Dialer alongside the seat and compare that total against JustCall or CloudTalk. Buy it as an affordable phone system for a small or international team, add the Pro Suite if you supervise a call floor, and confirm prices in checkout because the pricing page and the vendor's price feed do not always agree.

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Source: SaaSTracker (https://saastracker.org), an independent editorial project. This profile is compiled from public information, carries no peer reviews or paid placement, and was last reviewed 2026-09-27. Awards are judged on published criteria: https://saastracker.org/methodology