# What pairs well with ProfitWell Metrics > ProfitWell Metrics is a retention tool, and a team running it still has 6 neighbouring categories to staff. The pick in each is Creem for subscription billing, Mixpanel for product analytics & session replay, tawk.to for customer support platforms, Product Fruits for product onboarding & PLG, Sender for email service providers and Novu for notification infrastructure, each the leading tool in that category on published criteria. - Profile: https://saastracker.org/products/profitwell-metrics - Category: Retention & Churn Prevention (https://saastracker.org/categories/customer-retention) - Web version: https://saastracker.org/products/profitwell-metrics/stack ## The stack, category by category | Category | Ideal pairing | Because | Benefit | | --- | --- | --- | --- | | Subscription Billing | [Creem](https://saastracker.org/products/creem) (Best Value) | ProfitWell Metrics lists companies on invoice-based annual billing outside a subscription system get among its limits. Creem adds one flat rate with no tiers. | Recurring revenue bills, retries and reconciles itself, including the tax nobody wants to calculate. | | Product Analytics & Session Replay | [Mixpanel](https://saastracker.org/products/mixpanel) (Best Value) | ProfitWell Metrics sends buyers elsewhere for contractual guarantees about a product's continued existence. Mixpanel adds a free tier of 1 million events and 10,000 replays per month. | Feature usage and drop-off are measurable, so a roadmap argument can end with evidence. | | Customer Support Platforms | [tawk.to](https://saastracker.org/products/tawk-to) (Best Value) | ProfitWell Metrics is built for retention, not support. tawk.to adds visitor monitoring and proactive triggers. | Questions arrive in one queue with a history attached, instead of scattered across personal inboxes. | | Product Onboarding & PLG | [Product Fruits](https://saastracker.org/products/product-fruits) (Best Value) | ProfitWell Metrics lists owned by Paddle, a merchant of record that competes with Stripe among its limits. Product Fruits adds certifications well beyond what a 27-person company usually carries. | New users reach the thing the product is for without a call, and the drop-off shows up in the data. | | Email Service Providers | [Sender](https://saastracker.org/products/sender) (Best Value) | ProfitWell Metrics is built for retention, not ESPs. Sender adds SMS and email combined inside a single automation flow rather. | An opt-in audience is owned rather than rented, and reaching it costs nothing per send. | | Notification Infrastructure | [Novu](https://saastracker.org/products/novu) (Best Value) | ProfitWell Metrics is built for retention, not notifications. Novu adds pro at $30 a month. | Product events reach people on the channel they actually read, without building a sender for each one. | ### Creem for Subscription Billing ProfitWell Metrics lists companies on invoice-based annual billing outside a subscription system get among its limits. Creem adds one flat rate with no tiers. Recurring revenue bills, retries and reconciles itself, including the tax nobody wants to calculate. The lowest published merchant of record rate among serious competitors at 3.9 percent plus 40 cents, saving roughly 1.3 points against Paddle and Lemon Squeezy on identical assumptions. Paddle holds Category Leader here, and is worth weighing if that is closer to the problem ProfitWell Metrics leaves open. ### Mixpanel for Product Analytics & Session Replay ProfitWell Metrics sends buyers elsewhere for contractual guarantees about a product's continued existence. Mixpanel adds a free tier of 1 million events and 10,000 replays per month. Feature usage and drop-off are measurable, so a roadmap argument can end with evidence. The best self-serve analysis interface in the category for non-technical users. Amplitude holds Category Leader here, and is worth weighing if that is closer to the problem ProfitWell Metrics leaves open. ### tawk.to for Customer Support Platforms ProfitWell Metrics is built for retention, not support. tawk.to adds visitor monitoring and proactive triggers. Questions arrive in one queue with a history attached, instead of scattered across personal inboxes. The Hired Agents service at $1 an hour is a genuinely differentiated offer: nobody else in this category will simply staff your chat widget for you at that price. Help Scout holds Category Leader here, and is worth weighing if that is closer to the problem ProfitWell Metrics leaves open. ### Product Fruits for Product Onboarding & PLG ProfitWell Metrics lists owned by Paddle, a merchant of record that competes with Stripe among its limits. Product Fruits adds certifications well beyond what a 27-person company usually carries. New users reach the thing the product is for without a call, and the drop-off shows up in the data. Elvin works on both sides of the problem, generating onboarding content for admins and answering user questions in-product, rather than only doing one or the other. Userpilot holds Category Leader here, and is worth weighing if that is closer to the problem ProfitWell Metrics leaves open. ### Sender for Email Service Providers ProfitWell Metrics is built for retention, not ESPs. Sender adds SMS and email combined inside a single automation flow rather. An opt-in audience is owned rather than rented, and reaching it costs nothing per send. Paid plans starting at single-digit dollars, with 30 percent off the first year, undercutting almost every competitor at the same list size. Mailchimp holds Category Leader here, and is worth weighing if that is closer to the problem ProfitWell Metrics leaves open. ### Novu for Notification Infrastructure ProfitWell Metrics is built for retention, not notifications. Novu adds pro at $30 a month. Product events reach people on the channel they actually read, without building a sender for each one. The React Inbox component ships a real-time notification centre with preferences, snooze, and quiet hours in an afternoon, with a headless option for teams that want their own UI. Knock holds Category Leader here, and is worth weighing if that is closer to the problem ProfitWell Metrics leaves open. ## FAQ ### What is the best stack to run with ProfitWell Metrics? ProfitWell Metrics is a retention tool, and a team running it still has 6 neighbouring categories to staff. The pick in each is Creem for subscription billing, Mixpanel for product analytics & session replay, tawk.to for customer support platforms, Product Fruits for product onboarding & PLG, Sender for email service providers and Novu for notification infrastructure, each the leading tool in that category on published criteria. ### What do I pair with ProfitWell Metrics for Subscription Billing? Creem. ProfitWell Metrics lists companies on invoice-based annual billing outside a subscription system get among its limits. Creem adds one flat rate with no tiers. Recurring revenue bills, retries and reconciles itself, including the tax nobody wants to calculate. ### How many tools do I need alongside ProfitWell Metrics? ProfitWell Metrics sits next to 6 other categories in a working retention stack, and its own profile names the gap each one fills. Most teams staff the first two or three and add the rest as the motion grows. ### Is Novu worth adding alongside ProfitWell Metrics? ProfitWell Metrics is built for retention, not notifications. Novu adds pro at $30 a month. Product events reach people on the channel they actually read, without building a sender for each one. --- Source: SaaSTracker (https://saastracker.org), an independent editorial project. Pairings are the leading tool in each complementary category, chosen on published criteria: https://saastracker.org/methodology. Placement cannot be purchased.