# Textedly

> Textedly is a US business SMS and MMS platform that sells mass texting, an omnichannel inbox, keywords, automations, AI agents, text-to-pay, and Google review requests on volume-based monthly plans starting at $29, with the unusual policy that every plan includes the complete feature set and the only difference between tiers is how many messages you get; it also offers a genuinely free tier of 50 messages and one keyword, charges $10 per additional teammate, and does not bill for incoming messages.

- Category: SMS Marketing (https://saastracker.org/categories/sms-marketing)
- Website: https://www.textedly.com
- Starting price: $29 per month
- Free plan: Free account with 50 text messages and one custom keyword, no credit card required.
- Free trial: No fixed-length trial; the free plan serves as the evaluation path
- Founded: 2015, HQ: Nashville, Tennessee, with operations in Los Angeles, California, Ownership: Privately held, no disclosed outside funding
- Profile last reviewed: 2026-08-22
- Canonical profile: https://saastracker.org/products/textedly

## Overview

Textedly was founded in 2015 and operates from offices in Los Angeles and Nashville with a small team, in the fifteen-to-twenty-person range depending on which data provider you believe. It has no disclosed venture funding, which shows in the product: it is not chasing an enterprise motion, and the roadmap has been steady accumulation rather than reinvention. The customer base skews heavily toward small US businesses, nonprofits, churches, schools, gyms, and local retail, the segment that wants to text a list and does not want to think about telecom.

The pricing philosophy is the thing to understand. Most competitors gate features by tier, so the cheap plan sends texts and the expensive plan gets automations, integrations, and an inbox. Textedly does the opposite: it states that one hundred percent of features are available from day one on every plan, and the only axis that changes is monthly message volume, which spans from 50 messages on the free tier up to 360,000 on the largest published plan. That means a two-person business on the entry plan gets the AI agents, the omnichannel inbox, text-to-pay, Google Business review requests, and the same 3,000-plus integrations that a large sender gets.

The job it does is general business texting rather than ecommerce SMS marketing. There is no revenue attribution model built around a Shopify cart, no subscriber acquisition machinery of the DTC kind, and no per-order data pipeline. What there is instead is breadth of business use: mass promotional sends, appointment reminders, review requests, payment collection by text, two-way conversation in a shared inbox, and keyword-driven list building. If your question is how much SMS earned you last quarter measured against orders, this is the wrong shape of tool. If your question is how to reach 4,000 customers on Tuesday and handle the replies, it is the right one.

Two structural details matter for budgeting. First, incoming messages are free, so conversational campaigns do not double in cost. Second, the headline plan price is not the whole bill: teammates are $10 a month each, additional keywords are charged, and third-party reviewers consistently report a monthly telecom surcharge on top of the plan, on the order of $8. Add carrier pass-through of roughly $0.003 per US segment plus A2P 10DLC campaign fees and the effective cost of an entry plan is meaningfully above $29. That is true of every vendor in this category, but Textedly's low headline price makes the gap proportionally larger.

## How it works

1. You open a free account with no credit card and get 50 messages and one custom keyword to test with. Toll-free and 10DLC numbers are included, and 10DLC carrier registration is covered on your first number.

2. Before sending at volume you complete A2P 10DLC brand and campaign registration, or toll-free verification if you took a toll-free number. The 10DLC path costs roughly $4 for brand registration plus campaign vetting from about $15 and a monthly campaign fee between $1.50 and $10 by use case, all set by The Campaign Registry and the carriers. Toll-free verification is free but takes one to five business days and can run to two weeks, and unverified toll-free traffic is blocked outright.

3. You build a list through keywords, web forms, imports with documented consent, or by syncing from one of the connected apps. Contacts carry custom fields you can segment on.

4. You send. Mass SMS and MMS campaigns go out immediately or on a schedule, with personalization and templates. Automations handle drip sequences, autoresponders, appointment reminders, and follow-up triggers, and AI agents can hold a short back-and-forth exchange rather than firing a single canned reply.

5. Replies arrive in the omnichannel inbox, where a team works them together. Text-to-Pay collects payment inside the conversation, and Google Business review requests turn a completed job into a public review without a separate reputation tool.

6. You choose a plan by volume. Every plan carries the same features, so upgrading is a purely arithmetic decision about how many messages you send, and annual billing adds twenty percent more texts per month rather than discounting the price.

## Best for

Small US businesses, nonprofits, schools, churches, clinics, and service companies that want the complete texting toolkit on the cheapest plan they can fit into, and anyone who wants to test SMS properly on a free tier before spending anything.

## Not the right fit for

- Ecommerce brands that measure SMS in attributed revenue per send; there is no Shopify-native attribution model here and Postscript, Emotive, or Recart will answer the revenue question that Textedly cannot.
- Teams with many agents working the inbox; at $10 per teammate per month on top of a plan whose value is the message allowance, a ten-agent support desk is paying for the wrong thing.
- Developers who want a messaging API as the primary interface; use Twilio, Plivo, or Telnyx and pay a fraction per message.
- Buyers who need the total monthly cost knowable from the pricing page; between the telecom surcharge, per-teammate fees, per-keyword fees, and carrier pass-through, the effective bill is consistently above the headline.
- Businesses sending mostly outside the US and Canada, since the compliance and number model is built around US carrier rules.

## Features

### Mass texting and campaigns

The core send path, available on every plan including the cheapest.

- **Mass SMS campaigns**: Send to a whole list or a segment, immediately or scheduled, with personalization from contact fields.
- **MMS with images and video**: Attach pictures, GIFs, and video, and use the longer MMS body instead of the 160-character SMS segment.
- **Custom keywords**: Text-to-join words that subscribe a contact and fire an autoresponse. One keyword is included on the free tier; additional keywords are charged.
- **Templates**: Reusable message bodies so a recurring reminder or promotion is not retyped each week.
- **Scheduled sends**: Queue campaigns in advance, which is also how you stay inside quiet-hours rules across time zones.
- **Free incoming messages**: Inbound texts never consume your allowance, so a reply-driven campaign costs the same as a broadcast.

### Automation and AI

Sequences and agents, included on every tier rather than gated behind an upgrade.

- **Drip sequences**: Multi-step automated series triggered by opt-in, date, or behaviour.
- **Autoresponders**: Instant replies to keywords and inbound messages, including after-hours coverage.
- **AI agents**: Conversational agents that hold a short exchange with a customer rather than sending one canned reply, handling qualification and routine questions.
- **Appointment reminders**: Scheduled reminder sequences, the single highest-return use of SMS for any appointment-based business.
- **Segmentation on custom fields**: Store arbitrary data per contact and target sends against it.

### Inbox and revenue tools

Where Textedly goes past broadcasting into running the business.

- **Omnichannel inbox**: A shared conversation view where a team works inbound replies together rather than one person watching a phone.
- **Unlimited team members**: There is no cap on seats, but each additional teammate is $10 a month, so the cost scales linearly with the team.
- **Text-to-Pay**: Collect payment inside a text conversation, which turns SMS into a collections channel for service businesses rather than only a marketing one.
- **Google Business review requests**: Request and route Google reviews by text, which for a local business is often worth more than any promotional campaign the same platform sends.
- **Two-way conversations**: Full reply handling with contact history, so a text thread is a relationship rather than an isolated blast.

### Numbers, compliance, and delivery

The telecom layer, handled for you but not free of pass-through cost.

- **Free toll-free and 10DLC numbers**: A sending number is included rather than billed as a separate line item, and 10DLC registration is covered on your first number.
- **Managed carrier registration**: Textedly submits brand and campaign registration on your behalf, which is where most small businesses stall on their own.
- **Opt-out handling**: STOP and equivalent keywords unsubscribe automatically and are enforced on subsequent sends, which is a carrier requirement rather than a nicety.
- **Consent capture through keywords and forms**: Opt-in is recorded at the point of subscription so the consent trail exists before you need it.
- **Delivery reporting**: Per-campaign delivery, click, and response reporting so failed sends are visible rather than silently absorbed.

### Integrations

Broad rather than deep, which suits a horizontal tool.

- **3,000-plus integrations**: The vendor cites more than 3,000 connected apps, mostly through automation platforms rather than native builds.
- **Zapier**: The workhorse path for CRM, forms, scheduling, and ecommerce triggers.
- **API access**: A documented API for sending and contact management when a connector does not exist.
- **CRM and calendar connections**: Contact and appointment sync so reminders fire from the system of record rather than a manual list.

## Use cases

- **Dental practice with 1,200 active patients**: No-shows cost real money, the front desk is calling people manually, and the practice management software's reminder feature is ignored. Outcome: Appointment reminder automations run off the calendar, replies land in the shared inbox for the front desk, and Google review requests go out after each visit, all on a plan costing tens of dollars a month.
- **Nonprofit running a giving campaign**: Needs to reach 5,000 supporters during a two-week push and has no budget for a platform that charges by seat or by feature tier. Outcome: One volume plan covers the campaign, every feature is available without an upgrade, incoming replies cost nothing, and the free tier let them test the whole flow before spending.
- **Mobile service business collecting payment on site**: Technicians finish jobs and invoices go unpaid for weeks because the customer never opens the emailed invoice. Outcome: Text-to-Pay sends the payment link in the same thread the job was scheduled in, and the review request follows automatically once payment clears.
- **Small retailer testing SMS for the first time**: Not convinced texting works, unwilling to commit to a paid platform, and burned before by a tool where the useful features sat two tiers above the plan they bought. Outcome: The free tier of 50 messages and one keyword proves the channel with real customers, and if it works the entry plan at $29 carries the identical feature set they already learned.

## Pricing

Volume-based monthly subscription where every plan includes the full feature set and tiers differ only by monthly message allowance, from a free 50-message tier up to plans covering 360,000 messages.

- **Free**: $0 per month. 50 text messages; One custom keyword; Full feature set; No credit card required. A genuinely usable test of the channel rather than a feature-crippled demo.
- **Entry paid plan**: $29 per month. Lowest published paid volume tier; One hundred percent of features from day one; Free toll-free and 10DLC number; Free incoming messages; No long-term contract.
- **Volume plans**: Quoted by volume above $29 per month. Plans scale from 50 to 360,000 messages per month; Identical feature set at every level; Annual billing adds twenty percent more texts per month. Textedly renders its tier ladder through an interactive volume selector rather than a static table, so confirm the exact allowance at your volume on the pricing page before committing.

Add-ons:

- Additional teammate ($10 per user per month): Team size is unlimited but every seat past the first is billed.
- Additional keyword (Charged per keyword): One keyword is included on the free tier; extra keywords are a line item.
- Additional 10DLC numbers (Carrier registration fees apply beyond the first number)

Billing notes:

- Every plan includes every feature. The only variable is monthly message volume, which is the clearest pricing structure in this category and removes the usual upgrade-to-unlock trap.
- Segment counting still governs your real cost. One 160-character GSM message is one message. Add a single emoji or a curly quote and the encoding switches to unicode, cutting the segment to 70 characters, so a 150-character message becomes three segments and costs three times what you expected.
- MMS consumes more of your allowance than SMS, so image-heavy campaigns exhaust a plan faster than the message count suggests.
- Incoming messages are free on every plan, which makes two-way conversation and reply-driven campaigns cheaper here than on platforms that bill inbound.
- Annual billing does not cut the price; it adds twenty percent more texts per month for the same money, which is a discount expressed in volume rather than dollars.
- Teammates are $10 each per month. For a five-person front desk that is $40 on top of the plan, which can exceed the plan fee itself at the entry tier.
- Third-party reviewers consistently report a monthly telecom surcharge of around $8 added to plans, which is not prominent on the pricing page. Confirm it on your first invoice.
- Carrier pass-through of roughly $0.003 per US segment and A2P 10DLC campaign fees of $1.50 to $10 a month sit on top of everything above, as they do with every US SMS vendor.
- Textedly does not publish a credit rollover policy, so assume unused allowance expires monthly unless support confirms otherwise in writing. Several competitors, including SimpleTexting and SlickText, do publish rollover terms.
- No long-term contract; plans are month to month and cancellable.

Value assessment: Textedly's value proposition is unusually honest and unusually easy to evaluate: you buy volume, and you get everything. For a small business that would otherwise be pushed to a $99 tier by a competitor just to unlock automations or an inbox, that structure alone can halve the bill. The free tier is real, not a demo, and it is the cheapest way in this category to find out whether your customers will actually engage by text. Where the value gets murkier is the total cost. The $29 headline becomes $40 or $50 once a telecom surcharge, a couple of teammates, and carrier pass-through land, and there is no published rollover, so a quiet month is money gone. Set against that, the tools bundled at no extra cost, particularly Text-to-Pay and Google review requests, would be separate subscriptions elsewhere. For a local service business it is one of the better dollar-for-dollar buys in SMS; for a marketing team that measures revenue per send, the money is better spent on an ecommerce platform.

## Strengths

- Every feature on every plan is a genuinely differentiated pricing decision and eliminates the usual pattern of paying two tiers up for one automation you need.
- A real free tier with 50 messages and a keyword, which lets you validate the channel with actual customers before spending anything.
- Text-to-Pay and Google Business review requests are bundled, and for a local service business those two often produce more value than the promotional sending does.
- Free incoming messages on every plan, so conversation does not cost more than broadcasting.
- Toll-free and 10DLC numbers are included and carrier registration is handled for you, which removes the most common launch blocker for small businesses.
- Month-to-month with no contract, in a category where ecommerce platforms routinely ask for twelve months.
- Small, unfunded, eleven years old, and focused on the same customer it started with, which is a stable shape for a vendor holding your phone number.

## Limitations

- The published pricing page does not lay out a static tier table, so you cannot compare plan-for-plan against competitors without working through the interactive selector.
- The effective bill runs above the headline: a reported telecom surcharge of about $8 a month, $10 per teammate, per-keyword charges, and carrier pass-through all stack on top.
- No published rollover policy for unused messages, which is a real gap next to SimpleTexting and SlickText, both of which document theirs precisely.
- No ecommerce revenue attribution model, so SMS performance is measured in clicks and replies rather than orders and dollars.
- Per-teammate pricing makes it a poor fit for a large shared inbox, where a per-seat conversational platform is better designed and eventually cheaper per agent.
- Small team and no outside funding means support depth and roadmap velocity are modest compared with the venture-backed and CPaaS-owned competition.

## Comparisons

- **Textedly vs SlickText**: SlickText starts at $29 for 500 credits, publishes a full eight-tier table, includes short codes in the plan price, and rolls unused credits over for up to a year on annual billing. Textedly starts at $29, has a free tier, and puts every feature on every plan. Take SlickText if rollover, a published ladder, and Shopify workflows matter; take Textedly if you want the cheapest complete feature set and a free plan to prove the channel first.
- **Textedly vs SimpleTexting**: SimpleTexting is the more transparent product: it publishes its exact credit arithmetic, its carrier pass-through rate, and its rollover terms, and it includes three user seats before charging $20 for the fourth. Textedly is cheaper per feature and free to start, but bills $10 per teammate and does not publish rollover. Buy SimpleTexting if you want the total cost knowable in advance; buy Textedly if you want maximum capability at the lowest entry price.
- **Textedly vs EZ Texting**: Both target the same US small business buyer with mass texting, keywords, and an inbox. EZ Texting has the longer track record and a more conventional tiered feature model, where higher plans unlock more. Textedly's every-feature-on-every-plan policy is the sharper offer for a small sender, and its free tier is a lower-risk way to start. Compare them on your actual monthly volume, because that is the only axis Textedly prices on.
- **Textedly vs Textmagic**: TextMagic is a pay-as-you-go business texting service where you buy credit and spend it, with strong international coverage. Textedly is a monthly plan with a fixed allowance and a much richer application layer, including AI agents, Text-to-Pay, and review requests. If your sending is irregular and international, TextMagic's model fits better; if it is regular, US-based, and you want marketing tooling included, Textedly does more for the money.
- **Textedly vs Heymarket**: Heymarket is per-seat conversational messaging from $49 per user per month with message credits bought separately, covering SMS, WhatsApp, Apple Messages for Business, and social. Textedly is a volume-priced marketing and texting platform with a shared inbox attached. A support or sales team of agents belongs on Heymarket; a small business sending campaigns and handling the occasional reply belongs on Textedly and will pay a fraction as much.

## Implementation

- Setup time: Minutes to a first test message on the free tier, but one to two weeks of calendar time before you can send at volume, because A2P 10DLC registration or toll-free verification stands in the way and neither is under the vendor's control.
- Learning curve: Low. The interface is built for people who are not marketers, and because nothing is gated by tier there is no confusion about which features you actually have.
- Onboarding: Entirely self-serve. Open a free account with no credit card, test with 50 messages, then choose a volume plan.
- Migration: Contact imports are straightforward, but bring your original opt-in evidence rather than assuming a CSV carries consent with it. If you are porting a number, start the port before cancelling your previous provider, since a number in limbo means no sending at all. There is no published rollover, so time your switch to the start of a billing period to avoid paying twice for the same month's allowance.

## Platform, API & security

- Platforms: Web application, Mobile-responsive web, API
- API: Documented API for sending and contact management, plus Zapier and a stated 3,000-plus integrations for no-code connections.
- Compliance: TCPA consent workflows, CTIA messaging guidelines, A2P 10DLC brand and campaign registration, Automatic STOP handling
- Data residency: US-based infrastructure; no regional hosting options advertised.
- SSO: Not advertised on published plans.
- Security notes: Opt-out keywords are enforced automatically and consent is captured at the point of subscription through keywords and forms. Formal security certifications are not published on the marketing site, so request current attestations if you handle regulated data.

## Support

- Channels: Email support, Live chat, Phone support
- Documentation: Help center and guides at textedly.com covering campaigns, keywords, automations, compliance, and integrations, plus a published information page aimed at AI assistants.
- Community: No large public user forum.

## Company

- Founded: 2015
- Founders: Alessia Jordan
- Headquarters: Nashville, Tennessee, with operations in Los Angeles, California
- Ownership: Privately held, no disclosed outside funding
- Employees: Approximately 15 to 25 (2026)
- Funding: No venture funding disclosed.

Timeline:

- 2015: Founded as a mass texting platform for small US businesses, with offices in Los Angeles.
- 2021: US carriers make A2P 10DLC registration mandatory; Textedly moves to submitting brand and campaign registration for customers.
- 2023: Adds an omnichannel inbox and Text-to-Pay, extending the product from broadcasting into conversation and payment collection.
- 2025: Adds a second base of operations in Nashville, Tennessee.
- 2026: Ships AI agents and Google Business review requests, and consolidates on the policy that every plan carries the complete feature set with only volume differing.

## Integrations

Zapier, Google Business Profile, CRM and calendar connectors, API, More than 3,000 connected apps per the vendor

## FAQ

### What is Textedly?

Textedly is a US business SMS and MMS platform for mass texting, two-way conversations, keywords, automations, AI agents, Text-to-Pay, and Google review requests. It is sold on volume-based monthly plans starting at $29, with a free tier of 50 messages, and every plan includes the complete feature set.

### How much does Textedly cost?

Paid plans start at $29 a month and scale by message volume up to plans covering 360,000 messages. There is a free account with 50 messages and one keyword. Annual billing adds twenty percent more texts per month rather than reducing the price. Additional teammates are $10 a month each, extra keywords are charged, and third-party reviews consistently report a telecom surcharge of around $8 a month on top of the plan.

### Do all Textedly plans include all features?

Yes, and it is the main reason to consider the product. Textedly states that one hundred percent of its features are available from day one on every plan, including the omnichannel inbox, AI agents, Text-to-Pay, Google review requests, and its integrations. The only difference between tiers is how many messages you can send per month.

### How are messages counted, and what does an emoji cost me?

A plain 160-character message using standard GSM characters is one message. Insert a single emoji, curly quote, or other unicode character and the whole message re-encodes, dropping the per-segment budget from 160 characters to 70. A 150-character message with one emoji therefore becomes three segments and consumes three times the allowance. MMS consumes more again.

### Do unused Textedly messages roll over?

Textedly does not publish a rollover policy, so plan on the assumption that unused allowance expires at the end of the month and get any exception confirmed in writing. This is a real difference from SimpleTexting, which rolls credits over on monthly plans, and SlickText, which rolls them for a full year on annual billing.

### Does Textedly charge for incoming messages?

No. Incoming messages are completely free on every plan, which matters more than it sounds. A campaign that invites replies costs the same as one that does not, whereas on platforms that bill inbound traffic a conversational campaign can quietly double in cost.

### What does A2P 10DLC registration cost with Textedly?

Toll-free and 10DLC numbers are free and carrier registration is included on your first number. The underlying fees still come from The Campaign Registry and the carriers: roughly $4 for brand registration, campaign vetting from about $15, and a monthly campaign fee between $1.50 and $10 depending on use case, plus per-message carrier surcharges of roughly $0.003 per US segment. Toll-free verification is free but takes one to five business days and can stretch to two weeks, and unverified toll-free traffic is blocked.

### Is Textedly suitable for an ecommerce store?

Only for basic promotional sending. There is no Shopify-native attribution model, no per-order revenue reporting, and no DTC subscriber acquisition machinery. If you need to know how much revenue each send produced, look at Postscript, Emotive, or Recart. If you simply want to text your customers about a sale, Textedly will do it for far less money.

### How many people can use the shared inbox?

Team size is unlimited, but each teammate past the first costs $10 a month. That is fine for a two or three person front desk and poor value for a ten-agent support team, where a per-seat conversational platform like Heymarket or Textline is better designed for the job even though its headline price is higher.

### Who owns Textedly?

Textedly was founded in 2015 and is privately held with no disclosed outside funding. It employs roughly fifteen to twenty-five people and operates from Nashville, Tennessee and Los Angeles, California.

## Editorial verdict

Textedly is the small-business SMS platform to look at first if you resent paying two tiers up for one feature. Everything is on every plan, the free account is a real one, and Text-to-Pay plus Google review requests bundled at no extra charge are worth more to most local businesses than the promotional sending is. The reservations are about transparency rather than capability: the tier ladder is behind an interactive selector rather than a table, a telecom surcharge appears on invoices without much prominence, teammates cost $10 each, and no rollover policy is published, which in a credit-shaped business is a meaningful omission. Judge it on volume and honesty of fit. For a clinic, church, nonprofit, or service business that wants everything texting can do at the lowest workable price, it is a strong buy. For an ecommerce brand that needs to prove SMS revenue, it is the wrong tool at any price.

## SaaSTracker awards

- Best Value (SMS Marketing, Summer 2026): "Every feature on every plan, priced only by message volume."

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Source: SaaSTracker (https://saastracker.org), an independent editorial project. This profile is compiled from public information, carries no peer reviews or paid placement, and was last reviewed 2026-08-22. Awards are judged on published criteria: https://saastracker.org/methodology