Akita vs Grid (formerly SaaSGrid)
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
The short answer
Editorial assessmentGrid (formerly SaaSGrid) compared with Akita
Akita scores account health and drives customer success playbooks so a person can intervene before a renewal is lost, from $49 a month. Grid tells you afterwards, in precise financial terms, what your retention actually was. A B2B company with named accounts eventually wants both: Akita to act, Grid to report on whether the acting worked.
Choose Akita if
B2B SaaS companies with somewhere between 50 and a few thousand accounts, at least one person responsible for customer success, and a churn problem that gets solved by a human conversation rather than an automated discount, who cannot justify or afford a demo-gated enterprise CS platform.
Choose Grid (formerly SaaSGrid) if
Seed and Series A B2B SaaS companies that need retention and ARR metrics rigorous enough for a board or a diligence process, especially those under $1M ARR who can have the whole thing for free, and finance-led teams who want churn measured on contract data rather than on card charges.
Side by side
13 attributes| Attribute | Akita | Grid (formerly SaaSGrid) |
|---|---|---|
| Category | Retention | Retention |
| Starting price | $49 per month (Small Teams) (14 days trial) | $0 for companies under $1M ARR (free plan available) |
| Pricing model | Flat monthly subscription by tier, with seats and integration counts as the gating variables and both available as $29 monthly add-ons rather than forced upgrades. | Free entry plan for companies under $1M ARR, with a quoted Growth plan above it that includes onboarding and a technical consultant. |
| Free plan | No | Starter is free for companies under $1M ARR and includes ARR and revenue metrics, retention metrics, expense metrics, headcount insights, custom shareable dashboards, unlimited viewers, and the Stripe, QuickBooks, Xero, and file integrations. |
| Free trial | 14 days, with the vendor positioning the low monthly plan as the real low-risk evaluation path | Not applicable to the Starter plan, which is free indefinitely within its eligibility limit |
| Best for | B2B SaaS companies with somewhere between 50 and a few thousand accounts, at least one person responsible for customer success, and a churn problem that gets solved by a human conversation rather than an automated discount, who cannot justify or afford a demo-gated enterprise CS platform. | Seed and Series A B2B SaaS companies that need retention and ARR metrics rigorous enough for a board or a diligence process, especially those under $1M ARR who can have the whole thing for free, and finance-led teams who want churn measured on contract data rather than on card charges. |
| Setup time | A few hours to connect integrations and see unified account records. Building health scores you actually trust takes considerably longer, because you need enough historical data to know which signals predicted churn in your business rather than guessing at weights. | A few hours on the free plan: connect Stripe, connect QuickBooks or Xero, upload any contracts that live in a spreadsheet, and review how Grid has classified expansion, contraction, and churn. Growth-tier deployments involving Salesforce, NetSuite, or Sage Intacct come with guided onboarding for a reason and should be planned in weeks. |
| Learning curve | Moderate, and the difficulty is conceptual rather than technical. Deciding what a health score should measure requires an opinion about why your customers leave, and most teams do not have one yet. Expect to revise the scoring model two or three times in the first quarter. | Moderate. The tool is easy to operate but assumes you care about the difference between bookings, billings, and recognised revenue. Founders without a finance background will learn something, which is arguably part of the value. |
| Platforms | Web app, Email alerts, Integration connectors | Web application, Shareable dashboards |
| Compliance | GDPR, as an EU-based company subject to it directly | SOC 2, GDPR |
| Founded | 2014 | 2021 |
| Headquarters | Dublin, Ireland | United States |
| Ownership | Independent, trading as Akita Ventures Limited | Venture-backed |
Strengths and limitations
Akita
Strengths
- Published pricing and self-serve signup in a category where nearly every competitor is demo-gated and quotes five figures annually.
- Configurable health scores at both account and contact level, so you can catch a departing champion inside an otherwise healthy account.
- More than 100 integrations available, which is competitive in breadth with platforms costing twenty times as much.
- Unlimited alerts on every tier, rather than rationing the mechanism that makes the whole system useful.
Limitations
- Health scoring is only as good as your data. Without product event data flowing in, scores rest on billing and support signals alone and often just confirm what you already suspected.
- Integration limits of two and four on the lower tiers are tight, and the $29 per additional connector means the effective price frequently exceeds the headline.
- No payment recovery, dunning, retries, or cancel flows at all. This addresses one half of retention and you will need a separate tool for the other.
- A small bootstrapped team means slower feature development and a product that feels practical rather than polished next to venture-backed competitors.
Grid (formerly SaaSGrid)
Strengths
- Free for companies under $1M ARR with unlimited viewers, which is exactly the stage that most needs credible retention reporting and least wants a bill.
- Retention metrics are computed on contract data with a proper ARR waterfall, so net and gross dollar retention hold up in diligence rather than needing to be explained away.
- Spreadsheet upload as a first-class source, which is the honest accommodation for B2B companies whose annual contracts do not live in a billing system.
- Built inside Craft Ventures to answer investor questions, which shows in metric definitions that match how sophisticated buyers actually read a business.
Limitations
- It prevents no churn at all. This is reporting, and the entire intervention layer has to be bought elsewhere.
- Growth pricing is unpublished and sold with a consultant attached, so the self-serve experience ends at the $1M ARR line.
- No product usage data, no event instrumentation, and no health scoring based on engagement, so the early warning signals product teams want are absent.
- The metric vocabulary is B2B contract SaaS; consumer subscription and app store businesses are a poor fit.
Pricing compared
Akita
Flat monthly subscription by tier, with seats and integration counts as the gating variables and both available as $29 monthly add-ons rather than forced upgrades.
- Small Teams$49
- Growing Teams$99
- Enterprise$499
Akita is the only genuinely affordable entry into customer success software, and its value depends almost entirely on whether you have a human customer success motion to support. At $99 a month with four integrations it does what platforms costing $20,000 a year do, minus the polish, the analytics depth, and the enterprise workflow tooling. If you have accounts worth calling, that is an outstanding trade. If your customers are thousands of self-serve subscribers nobody will ever phone, the health scores will be technically correct and operationally useless, and your money belongs in dunning and cancel flows instead.
Grid (formerly SaaSGrid)
Free entry plan for companies under $1M ARR, with a quoted Growth plan above it that includes onboarding and a technical consultant.
- Starter$0
- GrowthCustom
Under $1M ARR this is one of the best free products in the category, and it is aimed at a job that ProfitWell Metrics does not do well: contract-based B2B ARR with a defensible waterfall and unlimited board access. Above the free line, value depends entirely on a quote you cannot see in advance, and you should benchmark it against ChartMogul, which publishes prices and covers most of the same retention reporting without the ERP ambitions. The genuine differentiator is provenance. This was built inside a venture firm to answer exactly the questions a venture firm asks, and it shows in how the numbers are constructed.
Editorial verdict on each
Akita
Akita exists to answer a question the customer success category has otherwise refused to answer: what does a small company do when every platform in the space demands a demo and quotes five figures? At $49 to $99 a month with published pricing and self-serve signup, it delivers the actual mechanism, configurable health scores, segments, alerts, and playbooks, without the enterprise apparatus. It is also the only product in this category that can reach an annual invoiced B2B contract, because health scoring is the only intervention that works when there is no card to retry and no cancel button to intercept. Two caveats. The integration limits on the lower tiers are tight and the $29 add-ons add up, and the scores are only as predictive as the product usage data you are willing to instrument. Buy it when you have accounts worth calling and a human who should be calling them; buy dunning first if you do not.
Read the full Akita profileGrid (formerly SaaSGrid)
Grid is the retention metric layer for companies whose churn conversation happens in a board meeting rather than in a cancel flow. The free Starter plan under $1M ARR is genuinely excellent: contract-based ARR, real net and gross dollar retention, cohort curves, unlimited viewers, and a waterfall you can defend line by line, at no cost and with no sales call. Take it at seed stage and never assemble another metrics spreadsheet. Be clear about two things before you go further. Everything above $1M ARR is a quote with a consultant attached, so benchmark it against ChartMogul before assuming, and nothing in this product will save a single customer. Measure here, intervene somewhere else.
Read the full Grid (formerly SaaSGrid) profileAkita profile last reviewed 2026-08-22; Grid (formerly SaaSGrid) last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.