Scribe

Name: Scribe
Brand: Scribe
Price: 013 USD

Six million people documenting their work by doing it once

Scribe is process documentation software that captures a workflow while you perform it in a browser or desktop application and automatically turns it into a step-by-step guide with annotated screenshots and written instructions, which can be shared by link, embedded in a knowledge base or help center, exported to PDF, HTML, or Markdown, and, on higher tiers, redacted automatically, translated, and exposed through an API or a Model Context Protocol endpoint so AI agents can read the same captured processes.

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Overview

Scribe is the biggest company in the process documentation corner of this category and, as of late 2025, one of the more valuable private companies in workplace software. Founded in 2019 by Jennifer Smith and Aaron Podolny, it raised a $25M Series B led by Redpoint Ventures in February 2024 and a $75M Series C led by StepStone in November 2025 at a $1.3B valuation, with Amplify Partners, Redpoint, Tiger Global, Morado Ventures, and New York Life Ventures participating. It reports six million users and claims presence in the large majority of the Fortune 500. In 2026 it consolidated its identity from scribehow.com onto scribe.com.

The job it does is the third one in this category, and it is worth being precise about which. Scribe is not in-app onboarding for people who just signed up for your product, and it is not an interactive demo for prospects. It is workflow capture. Somebody in your business knows how to run a process inside software you did not build, and Scribe records the doing and hands back a document. The extension watches your clicks, screenshots each meaningful step, writes the instruction text, and highlights the element you interacted with. What used to be an afternoon of writing becomes about ninety seconds of doing the thing you were going to do anyway.

For a small business the pricing is unusually well shaped at the bottom and unusually aggressive in the middle. Basic is free with unlimited web-app capture, quick customization, and shareable links, and a single person can run on it indefinitely. Pro Team is $13 per seat per month on annual billing or $17 monthly, but requires a minimum of five seats, so the real entry price for a team is $65 a month. If you have fewer than five people documenting, Pro Personal costs $25 per seat annually or $35 monthly, which is nearly double the team rate. That five-seat cliff is the single most important number to look at before buying.

The strategic direction is the part that has changed most. Scribe in 2026 markets itself as a workflow AI platform rather than a documentation tool: captured processes are positioned as structured context that AI agents can use to actually perform work, with MCP support and API access on the enterprise tier, plus analysis that surfaces bottlenecks and recommends what to automate. That is a much newer story than the capture product and should be evaluated on its own merits rather than assumed. For a small business, the thing you are buying is still the capture, and it is still the best in this segment.

Best for

Small and mid-sized teams of five or more people who need to document how work is done inside third-party software, especially operations, IT, support, and finance teams, and any buyer whose security review will ask about HIPAA, FERPA, or SOC 2 Type II before a documentation tool is approved.

Not the right fit for

Teams that want in-app onboarding for their own product's signed-up users; Scribe has no live DOM tooltip anchoring, no user segmentation, no event-triggered checklists, and no flow A/B testing, so Userpilot, Userflow, or Product Fruits is the right shape.
Anyone who needs an interactive click-through demo of their product for prospects who have never logged in, which is Storylane, Supademo, Arcade, and Walnut territory.
Teams of two to four people, because the $13 team rate needs five seats and the alternative Personal rate is nearly double per head, making the effective entry cost either $65 a month or a bad per-seat deal.
Buyers who need automatic redaction, translation, SSO, role-based access, or API access on a published price, since all of it sits on the unpriced Enterprise tier.
Companies documenting judgement-heavy or offline work, since Scribe only records what happens on a screen and produces no value from a process that is mostly a conversation.

How it works

1
You install the Scribe extension for Chrome or Edge, or the desktop app for Windows or macOS if the process involves software that never opens in a browser. Nothing is installed inside the application you are documenting, so you can capture Salesforce, NetSuite, QuickBooks, an internal admin panel, or a vendor tool whose owner has never heard of you.
2
You hit record and do the task. Scribe screenshots each interaction, draws the highlight over the button or field you used, writes the instruction line, and numbers the steps. When you stop, a draft guide exists. The output quality on the first pass is the reason six million people ended up using it: it is close enough to publishable that most people only rewrite a few lines.
3
You then edit. Steps can be reordered, merged, deleted, or rewritten; screenshots can be cropped, annotated, and redacted; Pro adds company branding, screenshot editing, and export to PDF, HTML, and Markdown; Pro Team adds collaboration comments and deeper usage insights. Enterprise adds automatic redaction of sensitive data so a human is not the only defence against publishing a customer's account number.
4
Distribution is by link, embed, or export. A Scribe embeds in Confluence, Notion, a help center, an LMS, a ticket, or a chat message, and Scribe Pages let you assemble multiple captures into a longer document with context around them. Beyond human readers, Enterprise exposes API access and MCP support so the same captured processes can be read by AI agents, which is the direction the whole company is now pointed.

Feature breakdown

25 features in 5 modules

Capture

The part Scribe does better than anyone else in this segment.

Browser extension capture: Chrome and Edge extensions record clicks, typing, and navigation across any web application, with no integration or cooperation required from the software you are documenting.
Desktop capture: Windows and macOS apps extend capture to native software. This sits on Pro rather than the free tier, which is the most common reason a free user upgrades.
Mobile capture: Pro extends capture beyond desktop to mobile processes, which matters for documenting an app-based workflow that has no web equivalent.
Automatic step text: Each captured interaction arrives with an instruction line already written, so editing is rewriting rather than composing. This is the specific quality gap that made Scribe the default in this segment.
Automatic element highlighting: The element you clicked is outlined on the screenshot without you drawing anything, which is what keeps a twenty-step guide scannable.

Editing, branding, and redaction

Turning a raw capture into something you are willing to publish.

Step editing and reordering: Rewrite, merge, split, delete, and reorder steps. No code and no design tool at any point.
Screenshot editing: Crop, annotate, blur, and adjust captures on the Pro tiers, which is how you remove a stray browser tab or a customer name from a screen.
Company branding: Apply your own logo and colors and remove Scribe's on Pro. This is the gate between a guide that reads as internal scratch and one you can attach to a customer email.
Automatic redaction of sensitive data: Enterprise detects and masks sensitive information in captures automatically rather than relying on a person noticing. For a healthcare or financial buyer this is the feature that decides the tier.
Scribe Pages: Combine several captures with your own written context into one longer document, so a process with three sub-workflows is one artifact rather than three links.
Collaboration comments: Pro Team adds commenting so a subject matter expert can review a guide someone else recorded before it is published.

Sharing, embedding, and export

Wide distribution surface, which is why Scribes end up everywhere in a company.

Shareable links: Every guide has a URL with permission controls, available from the free tier.
Embeds: Guides embed into Confluence, Notion, help centers, learning management systems, ticketing tools, and chat, so the documentation lives where people already look.
PDF, HTML, and Markdown export: Pro exports to all three, which matters both for systems Scribe does not integrate with and for making sure your documentation is not hostage to the subscription.
Permission controls: Control who can view and edit a guide; role-based access control is Enterprise.
Language translation: Enterprise translates guides into other languages. Below Enterprise there is no translation, which is a hard stop for a small multilingual support team.

Analytics and process intelligence

Reporting on documentation, then reporting on the work itself.

Usage insights: Pro Team reports which guides are viewed and completed, which tells you which documented process people actually follow.
Workflow analysis: Scribe analyses captured processes to surface bottlenecks and redundant steps rather than only publishing them, which is the foundation of its 2026 automation positioning.
Automation recommendations: The platform proposes which documented processes are the best candidates for automation, based on captured usage rather than opinion. New enough to pilot rather than budget for.
AI roadmap building: Aggregated process data is positioned as the input to deciding where AI should be deployed inside a business, which is the pitch behind the $1.3B valuation and not something a five-person company needs.

Platform, security, and AI surface

The strongest compliance story in this half of the category.

SOC 2 Type II: Independently audited, and the reason Scribe passes security reviews that stop smaller vendors here.
HIPAA, GDPR, CCPA, and FERPA: A wider compliance surface than any other documentation tool in this comparison set, which is why healthcare and education buyers converge on it.
SSO and role-based access control: Enterprise only. Below that, ordinary email and Google authentication.
API access: Enterprise exposes an API for pushing captured processes into other systems programmatically rather than by embed.
MCP support: A Model Context Protocol surface so AI agents can read your captured workflows as context. This is the most genuinely differentiated part of the 2026 platform story and it sits on Enterprise.

Use cases

4 documented

Operations manager at a 30-person company

Every recurring back-office process lives in one or two people's heads, and the documentation attempt from last year is a Google Doc with three screenshots and no owner.

Five people on Pro Team at $65 a month record processes as they run them for real. Within a quarter the finance close, the vendor onboarding, and the payroll run all have current guides, and each is embedded in the Notion page the team already opens.

IT lead deploying new software

A rollout is generating a wave of tickets because the vendor's documentation describes a default configuration nobody at this company is using.

IT captures the eight workflows that matter in the company's own instance, embeds them in the help desk, and pastes links directly into tickets, which converts a repeated explanation into a one-time recording.

Healthcare or education operations team

Documentation is needed for regulated processes, but screenshots of a records system routinely contain patient or student data and a manual blur step will eventually be forgotten.

Enterprise automatic redaction removes sensitive data from captures without depending on human attention, and the HIPAA and FERPA compliance posture clears the review that would have blocked a smaller vendor.

Support team building a public help center

The help center articles are written prose describing button locations that changed six months ago, and rewriting them by hand keeps losing to more urgent work.

Each article becomes a recorded capture with branded screenshots, embedded in the help center, and refreshing one after a product change is a two-minute recapture rather than a writing task.

Pricing

from $0 (Basic), then $13 per seat per month on annual billing with a five-seat minimum

Per-seat subscription with a five-seat minimum on the team rate, no monthly active user meter, and no charge for people reading published guides.

Plan	Price	Includes
Basic	$0 per month	Web application capture Automatic step text and highlighting Quick customization Shareable links One seat Genuinely usable for one person indefinitely. What is missing is desktop capture, branding, and export.
Pro Personal	$25 per seat per month billed annually, or $35 month to month	Desktop and mobile capture Company branding Screenshot editing PDF, HTML, and Markdown export Starts at one seat Nearly double the team per-seat rate. If you can reach five seats, do; if you cannot, this is the expensive middle of the pricing card.
Pro Team	$13 per seat per month billed annually, or $17 month to month	Everything in Pro Personal Collaboration comments Advanced usage insights Minimum 5 seats Self-serve signup with no sales call The five-seat minimum makes the real floor $65 a month annually, which is still the best team price among serious documentation tools.
Enterprise	Custom quoted	Automatic redaction of sensitive data SSO and role-based access control Language translation API access and MCP support Dedicated customer success Automatic redaction is the feature most likely to force a regulated buyer up here, followed by translation.

Billing notes

Annual billing saves roughly 20 percent against monthly on both Pro tiers as published in August 2026.
Pro Team requires a minimum of five seats, so the effective entry price for a team is $65 per month annually or $85 monthly, regardless of whether you have five people.
Pro Personal costs nearly twice as much per seat as Pro Team, which means a four-person team is punished relative to a five-person team by a wide margin.
There is no monthly active user meter and no per-view charge, so publishing a guide that thousands of people read costs nothing extra.
Enterprise is unpriced and holds automatic redaction, translation, SSO, role-based access, and API and MCP access.
Scribe moved its primary domain from scribehow.com to scribe.com; billing and account URLs follow the new domain.

Value assessment: Per creator, Scribe is the cheapest serious documentation tool here once you clear five seats, and it pairs that with the widest compliance surface in the segment, which is a combination nothing else in this comparison set offers. The meter is also the right one: you pay for people writing, not people reading, so unlike the in-app guidance half of this category there is no bill to model against audience growth. That contrast is stark. UserGuiding publishes only its 2,000 monthly active user price, Inline Manual publishes exactly one point on its curve, and Candu publishes no thresholds at all, so a small business cannot forecast any of those without a call. With Scribe you can forecast exactly, and the only cliff is structural rather than hidden: five seats. The weak spot is the gap between Pro and Enterprise, which is wide, unpriced, and contains the two things a growing business most predictably needs, automatic redaction and translation.

Strengths & limitations

Strengths

The best first-pass capture quality in this segment; drafts arrive close enough to publishable that most guides need only light editing.
The widest compliance surface of any documentation tool here, covering SOC 2 Type II, HIPAA, GDPR, CCPA, and FERPA, which shortens or removes a security review.
Per-creator pricing with unlimited readers and no monthly active user meter, so audience growth never moves the bill.
Enormous distribution and adoption, with six million reported users, which means colleagues have often already used it and internal rollout is not a change management project.
Very well capitalized after a $75M Series C at a $1.3B valuation, so vendor risk is as low as it gets in this category.
PDF, HTML, and Markdown export on Pro means your documentation is portable and the subscription is not a hostage situation.
MCP and API access give a credible path for captured processes to feed AI agents, which is a real differentiator even if only Enterprise buyers can use it today.

Limitations

The five-seat minimum on Pro Team, combined with a Personal rate at nearly double the per-seat price, makes two-to-four-person teams the worst-served buyer on the card.
Nothing detects that a guide has gone stale; the screenshots keep looking correct after the software they document has been redesigned, and you learn about it from a confused reader.
Automatic redaction is Enterprise, so on Pro the only protection against publishing sensitive data in a screenshot is a person remembering to blur it.
No translation below Enterprise, which is a hard stop for a small multilingual team.
The 2026 workflow AI and automation positioning is much newer than the capture product, and the marketing claims around agent performance are vendor-reported rather than independently verified.
No in-app guidance for your own product and no interactive demos, so Scribe is one purchase among two or three rather than a consolidation.
The domain and brand moved from scribehow.com to scribe.com, so older links, documentation, and third-party reviews are inconsistent about what the product is called.

Head-to-head comparisons

5 alternatives

Scribe vs Tango

from $0 (Free), then $15 per user per month on annual billing at three or more seats

The closest possible competitor, doing the same job with the same motion. Tango is cheaper below five seats because its $15 team rate has no seat minimum, and it delivers guides back into the software more aggressively through Guide Me on-screen walkthroughs and pinned Nuggets. Scribe is cheaper above five seats at $13, has a far wider compliance surface including HIPAA and FERPA, and is backed by a vastly larger company. Take Scribe when a security review or a five-plus team decides it; take Tango when you are two or three people or when in-context delivery is the point.

Full Scribe vs Tango comparison

Scribe vs Guidejar

from $0 (Free), then $19 per month (Pro)

Guidejar is a two-person bootstrapped operation at $19 per month that produces both step-by-step guides and interactive demos from the same capture and hosts a branded help center from $25. Scribe does documentation only, does it better, and brings a compliance posture Guidejar cannot match. Choose Guidejar if you are one or two people who also need a prospect-facing demo and a hosted help center on a tiny budget; choose Scribe if documentation is a real function in the business and someone will eventually ask about SOC 2.

Full Scribe vs Guidejar comparison

Scribe vs iorad

from $0 (Free, public tutorials only), then $200 per month for one creator

iorad converts a capture into multiple interactive learning modes so a learner can watch, practice, or be tested, and it exports to SCORM for a learning management system. It also costs $200 a month for a single creator against Scribe's $13 per seat. Pick iorad when the output must be training that demonstrates competence and lands in an LMS; pick Scribe when the output is documentation people follow while doing the work, which is the far more common small-business need.

Full Scribe vs iorad comparison

Scribe vs Guidde

from $0 (Free, 25 videos), then $19 per creator per month billed annually

Guidde turns a capture into an AI-narrated how-to video. It is cheaper per creator and the output is more comfortable to watch, but video ages worst of any format in this category and the existing profiles rank Guidde weakest on staleness handling for exactly that reason: a changed screen means reshooting and renarrating. Scribe's screenshots are less charming and far cheaper to refresh. Take Guidde when the audience wants to watch; take Scribe when the reader is doing the task and needs to scan back three steps.

Full Scribe vs Guidde comparison

Scribe vs Supademo

from $0 (Free), then $50/mo per creator ($38 billed annually)

Different halves of the category. Supademo builds interactive click-through demos aimed mainly at prospects who have not signed up, and it is the strongest tool in this comparison set on maintenance because targeted screenshot replacement fixes one screen without rebuilding the flow. Scribe documents how to use software for people who already have access. A team that buys Scribe expecting to run a demo on its marketing site has bought the wrong product, and the reverse is equally true.

Full Scribe vs Supademo comparison

Implementation & onboarding

Setup time: Under ten minutes to a first published guide. Install the extension, sign in, record a process, adjust a few step descriptions, publish. No developer is needed to install Scribe and no developer is needed to publish a guide, which is the structural advantage documentation tools have over in-app guidance platforms that require a script in your own product before anything renders.
Learning curve: Near zero to create. The organizational work is deciding who owns each guide and building the habit of rerecording after the underlying software changes, since Scribe will not flag it. Larger deployments also have to settle who is allowed to publish, because permission granularity below Enterprise is limited.
Onboarding: Fully self-serve on Basic, Pro Personal, and Pro Team with no sales call. Enterprise adds dedicated customer success and is the only path to automatic redaction, translation, SSO, and API access.
Migration notes: There is no importer that converts existing written documentation into Scribes, so migration means recapturing, which is fast enough that this is rarely the blocker people expect. Leaving is clean because PDF, HTML, and Markdown export exist on Pro. Note that links and account URLs moved from scribehow.com to scribe.com, so an internal wiki full of old share links is worth auditing.

Platform, API & security

Platforms: Chrome extensionMicrosoft Edge extensionWindows desktop appmacOS desktop appMobile capture on ProWeb app for editing, organizing, and sharing
API: API access and Model Context Protocol support on the Enterprise tier, positioned so captured workflows can be consumed programmatically and by AI agents. No published self-serve API on Basic or Pro.
Compliance: SOC 2 Type IIHIPAAGDPRCCPAFERPA
Data residency: No regional hosting options are advertised publicly; residency is part of the enterprise conversation.
SSO: SSO and role-based access control on Enterprise only; email and Google authentication on lower tiers.
Security notes: Automatic redaction of sensitive data in captured screenshots is Enterprise; manual blur and screenshot editing are available on Pro. Because capture records whatever is on screen, the real operational risk in this segment is a creator publishing a screenshot that contains customer data, and below Enterprise the control for that is human discipline.

Support & resources

Channels: Email supportIn-app helpDedicated customer success on Enterprise
Documentation: Documentation and a large public library on scribe.com covering capture, editing, Pages, sharing, embeds, permissions, and administration.
Community: No large official forum; the company publishes an extensive template gallery and public guide library instead.

Company

Founded: 2019
Headquarters: San Francisco, California, United States
Ownership: Venture-backed
Founders: Jennifer Smith, Aaron Podolny
Employees: Approximately 120 as of late 2025, with reported growth toward 200 in 2026
Funding: Raised a $25M Series B led by Redpoint Ventures in February 2024 and a $75M Series C led by StepStone in November 2025 at a $1.3B valuation, with Amplify Partners, Redpoint, Tiger Global, Morado Ventures, and New York Life Ventures participating.

Funding history

Round	Amount	Year	Notes
Series B	$25M	2024	Led by Redpoint Ventures, to automate internal knowledge capture.
Series C	$75M	2025	Led by StepStone at a $1.3B valuation, with Amplify Partners, Redpoint Ventures, Tiger Global, Morado Ventures, and New York Life Ventures participating.

Timeline

2019Founded by Jennifer Smith and Aaron Podolny to automatically document how work gets done rather than asking people to write it down.
2022Spreads bottom-up through operations, IT, and support teams on the strength of the browser extension and a genuinely usable free tier.
2024Raises a $25M Series B led by Redpoint Ventures and expands beyond capture into Pages, branding, and team collaboration.
2025Raises a $75M Series C led by StepStone at a $1.3B valuation, reports six million users, and repositions as a workflow AI platform.
2026Consolidates the brand from scribehow.com onto scribe.com and ships API and Model Context Protocol access so captured processes can serve as context for AI agents.

Integrations

Confluence
Notion
Slack
Help centers and knowledge bases via embed
Learning management systems via embed
Ticketing and help desk tools via embed
PDF, HTML, and Markdown export
API access on Enterprise
Model Context Protocol for AI agents on Enterprise
Works over any web application without integration, including Salesforce, Workday, SAP, and NetSuite

Frequently asked questions

10 questions

What is Scribe?

Scribe is process documentation software. You install a browser extension or desktop app, perform a task, and Scribe automatically produces a step-by-step guide with annotated screenshots and written instructions for each step. Guides can be shared by link, embedded in a knowledge base or help center, or exported to PDF, HTML, or Markdown.

How much does Scribe cost?

Basic is free for one user with unlimited web capture and shareable links. Pro Personal is $25 per seat per month billed annually or $35 monthly and starts at one seat. Pro Team is $13 per seat annually or $17 monthly with a five-seat minimum, making the real team floor $65 a month. Enterprise is quoted. There is no monthly active user meter and no charge for readers.

What is the five-seat minimum and does it matter?

It matters more than any other number on the pricing page. Pro Team's $13 rate is only available at five seats or more, so a three-person team either pays for five seats anyway or falls back to Pro Personal at $25 per seat, nearly double. If you are between two and four people documenting, do the arithmetic both ways before you buy, and compare against Tango, which has no seat minimum on its team rate.

Do I need a developer to install Scribe or to publish a guide?

No, at either step. Installation is a browser extension or a desktop app, and publishing is a button. Nothing goes into the software you are documenting, which is what lets you capture third-party tools without their vendor's cooperation. This is the clean dividing line between documentation tools and in-app guidance platforms like Userpilot or Product Fruits, which require a script in your own product before anything appears.

What happens when the software I documented changes its interface?

Nothing automatic. Screenshots stay as captured and keep looking authoritative until a reader notices the button moved. Scribe's practical defence is that rerecording is fast, so refreshing a guide is a two-minute task rather than a project. Across this category, Supademo handles staleness best because it can replace a single screenshot without rebuilding the flow, and Guidde handles it worst because its output is a narrated video that has to be reshot.

Is Scribe an in-app onboarding tool for my own SaaS product?

No. It cannot anchor tooltips to your product's live DOM, segment users by plan or behavior, trigger a checklist off a product event, or A/B test a flow. If you are trying to activate users who just signed up, look at Userpilot, Userflow, UserGuiding, Product Fruits, or Chameleon. Scribe documents how to use software, most often software you did not build.

How does Scribe protect sensitive data in screenshots?

Pro gives you manual screenshot editing including blur and crop. Automatic redaction of sensitive data is an Enterprise feature. For a healthcare, education, or financial buyer this usually decides the tier, because a manual blur step will eventually be skipped. Scribe's compliance surface covering SOC 2 Type II, HIPAA, GDPR, CCPA, and FERPA is the widest in this segment and is the other reason regulated buyers land here.

What is Scribe's MCP support for?

It exposes captured workflows through the Model Context Protocol so AI agents can read how a process is actually performed inside your business rather than guessing. Combined with API access, it is the technical basis for Scribe's 2026 positioning as a workflow AI platform. Both sit on the Enterprise tier, so a small business buying Pro is not getting this today.

Why is Scribe now at scribe.com instead of scribehow.com?

The company consolidated its brand onto scribe.com and scribehow.com now redirects there. Nothing about the product changed with the move, but older share links, bookmarks, and third-party reviews still refer to the previous domain and name, so an internal wiki full of old links is worth a quick audit.

Is Scribe a stable vendor?

As stable as this category gets. Founded in 2019 in San Francisco by Jennifer Smith and Aaron Podolny, it raised a $25M Series B led by Redpoint in 2024 and a $75M Series C led by StepStone in 2025 at a $1.3B valuation, reports six million users, and holds SOC 2 Type II. The risk is not survival, it is direction: the company is now selling a workflow AI and automation story that is much newer than the capture product most customers actually rely on.

Editorial verdict

Scribe is the default answer in the process documentation corner of this category, and for teams of five or more it is also the cheapest good one. The capture quality is the best here, the compliance surface covering SOC 2 Type II, HIPAA, and FERPA is wider than anything else in the segment, exports keep your documentation portable, and per-creator pricing means the bill never moves when your guides get popular. Two caveats decide whether it is right for you. The five-seat minimum makes small teams pay either $65 a month or a punitive per-seat rate, and the Pro-to-Enterprise gap is wide, unpriced, and holds the two things a growing business predictably needs next: automatic redaction and translation. Buy it to document work done in software you did not build. Do not buy it to onboard your own product's users or to demo to prospects, because it does neither.

Written by the SaaSTracker editorial team. Awards, when shown, are judged against the published criteria in our methodology.