Simplesat

1. 1

   You connect a helpdesk or PSA. Zendesk, Gladly, Gorgias, Intercom, Freshdesk, and Jira Service Management are supported alongside the MSP tools: ConnectWise, Autotask, Halo PSA, Atera, and NinjaOne, with more than a hundred integrations in total.

2. 2

   You configure how surveys are asked. The default is automatic dispatch when a ticket closes, and the higher-yield option is embedding rating buttons directly in agent email signatures so a client rates without opening anything new. Smart timing rules prevent over-surveying the same contact.

3. 3

   The client rates, and conditional logic decides what happens next. A low score can trigger follow-up questions asking what went wrong, while a high score can be routed toward a review request instead.

4. 4

   Responses flow back into the originating ticket and into Simplesat's reporting, where they are segmented by brand, region, service tier, tag, or team, themed by AI topic detection, drilled down to individual tickets, and summarised to managers in a weekly digest or exported for client reporting.

Tiered subscription metered by monthly responses received and account user seats, with a modest discount for annual billing.

Value assessment: Simplesat is priced for a business with real ticket volume, and within that context the value is strong: 1,000 responses, unlimited surveys, unlimited surveyed agents, and full integration and API access for $119 a month compares well against Nicereply's 100 responses at $59 or Survicate's 250 at $114. The MSP integration set is the genuine moat, because ConnectWise and Autotask coverage is not something a SaaS-focused survey vendor will build. Where it looks expensive is at the small end, where a team collecting fifty responses a month pays for a thousand, and at the top, where Elite at $499 lands in the same budget conversation as a customer success platform that actually drives action.

Setup time

A day for the standard path. Connect the PSA or helpdesk, build a survey, set the dispatch trigger, and roll out signature embedding to technicians. Signature deployment across a large team is the slowest step and is administrative rather than technical.

Learning curve

Low to operate, moderate to run well. Configuring conditional logic and segmentation is straightforward; deciding how satisfaction data is used in technician reviews is the decision that determines whether the data stays honest.

Onboarding

Self-serve with a fourteen day trial at Elite feature level and no credit card required. Enterprise deployments add a dedicated customer success manager plus design and code support.

Migration notes

Historical satisfaction scores from a previous tool do not carry over, so expect a break in the trend line. For MSPs the more important migration detail is mapping PSA ticket types and boards to survey rules correctly at the start, since surveying on the wrong ticket categories is the fastest way to annoy clients and destroy response rates.

Platforms

Web applicationEmail surveys and signature embeddingSurvey linksHelpdesk and PSA embedded experiences

API

API access included on every plan, alongside more than a hundred native integrations for pushing responses into other systems.

Compliance

GDPRSOC 2 posture and enterprise SSO available on the Enterprise tier

Data residency

Not published as a customer-selectable option on the standard tiers.

SSO

Enterprise SSO on the Enterprise tier only.

Security notes

The integration reads ticket and contact data and writes survey results back into the ticket. It has no access to billing or subscription systems, which makes it a comparatively low-risk connection for a client-facing service business handling third-party data.

Channels

Email supportIn-app chatDedicated customer success manager on Enterprise

Documentation

Documentation covering PSA and helpdesk integrations, survey configuration, distribution, and reporting.

Community

The vendor produces a customer satisfaction podcast and a body of MSP-oriented content, which is the closest thing to a community footprint.

Founded

2016

Headquarters

Seattle, Washington

Ownership

Privately held, no disclosed institutional funding

Founders

Cory Brown, Derek Brown

Employees

Small team, not disclosed

Funding

No publicly disclosed venture funding; the company grew out of Pronto Marketing, a service business run by the same founders.

Simplesat is the right satisfaction tool for a business whose customers talk to people rather than to software. The PSA integrations across ConnectWise, Autotask, Halo PSA, Atera, and NinjaOne are a real moat, the response allowances are generous where competitors are stingy, and the client-ready exports turn satisfaction into something you can put in front of a client at renewal time. For a managed service provider it is close to the only automated churn signal available, since nothing in the billing layer can see an annual agreement quietly going sour. Two caveats. It is poor value below a few hundred responses a month, where Nicereply fits better, and it prevents nothing on its own. Buy it as the instrument, then make sure somebody is accountable for the phone call it triggers.

Written by the SaaSTracker editorial team. Awards, when shown, are judged against the published criteria in our methodology.