Re:amaze vs Tidio
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
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The short answer
Both sides assessedRe:amaze compared with Tidio
Tidio is chat-first and priced by billable conversation, from $24.17 a month, with the Lyro AI agent sold separately; Re:amaze is inbox-first and priced per seat, with AI included up to an allowance. For a small store whose support is mostly live chat and whose volume is modest, Tidio is cheaper and its AI is the stronger product. Once email, social and SMS matter as much as chat, or you run several brands, Re:amaze's shared inbox and multi-brand Pro plan are the better fit.
Tidio compared with Re:amaze
Re:amaze is the inbox-first alternative for stores whose support has spread beyond chat. It is priced per seat from $29, or $59 flat for unlimited users under 500 conversations, with email, social, WhatsApp, and on Pro SMS, voice and multi-brand in one queue, and an AI agent that includes resolutions per seat before $0.85 each. Tidio is cheaper and stronger on AI for a chat-led store with modest volume; Re:amaze fits once email, social and several brands matter as much as the widget.
Choose Re:amaze if
Shopify, BigCommerce and WooCommerce stores with two to fifteen people answering customers across email, chat, social and SMS, who want order data beside every conversation and a per-seat bill that stays predictable, and very small stores with part-time helpers who fit inside the Starter plan's 500 conversations a month.
Choose Tidio if
Small and mid-sized ecommerce businesses, especially Shopify and WooCommerce stores, that want a live chat widget running today, AI handling order-status and shipping questions, and no per-seat charge for a rota of part-time agents.
Side by side
13 attributes| Attribute | Re:amaze | Tidio |
|---|---|---|
| Category | Support | Support |
| Starting price | $29 per team member per month (Basic, $26.10 billed annually), or $59 a month flat for unlimited team members on Starter (14 days trial) | $24.17/mo (Starter, as published on the pricing page) (free plan available) |
| Pricing model | Per team member per month across three tiers (Basic, Pro, Plus), billed monthly or annually at a 10 percent discount, plus a flat-rate Starter plan for unlimited team members capped at 500 responded conversations a month. The AI agent includes a monthly resolution allowance per user and meters beyond it. No contracts; month-to-month by default. | Volume-based subscription metered by billable conversations rather than by agent, with Lyro AI conversations and Flows visitors sold as separate add-on meters. Annual billing offers two months free; the top Premium tier is quote-only and uses pay-per-resolution AI billing. |
| Free plan | No | Free tier with 50 billable conversations, 50 one-time Lyro AI conversations, 100 Flows visitors reached, and 10 seats. |
| Free trial | 14 days with all Plus features, no credit card required | 7 days, no credit card required |
| Best for | Shopify, BigCommerce and WooCommerce stores with two to fifteen people answering customers across email, chat, social and SMS, who want order data beside every conversation and a per-seat bill that stays predictable, and very small stores with part-time helpers who fit inside the Starter plan's 500 conversations a month. | Small and mid-sized ecommerce businesses, especially Shopify and WooCommerce stores, that want a live chat widget running today, AI handling order-status and shipping questions, and no per-seat charge for a rota of part-time agents. |
| Setup time | A working inbox with email and chat takes under an hour, and the Shopify, BigCommerce or WooCommerce app connects order data in a few clicks. Adding social channels, building an FAQ and configuring bots and workflows is a day or two for a small team. | Under thirty minutes for a live widget through the Shopify or WordPress app. Connecting Instagram, Messenger, and WhatsApp, building Flows from templates, and training Lyro on your content is realistically one to two weeks, most of it spent making the knowledge content good enough for the AI. |
| Learning curve | Low for agents, who get a conventional shared inbox with the order in the sidebar. Moderate for whoever builds custom bots, workflows and multi-brand setups. | Low throughout. The interface is designed for non-technical owner-operators, Flows starts from templates rather than a blank canvas, and Lyro ingests content automatically rather than requiring a scripted bot. The genuinely hard part is not the software: it is tuning Lyro's handoff rules and monitoring the three meters so the bill does not surprise you. |
| Platforms | Web application, iOS and Android apps, Chat widget with apps for Shopify, BigCommerce, WooCommerce and WordPress, Embed SDK, Mobile SDK and Custom Module SDK | Web app, iOS and Android apps, Windows and Mac desktop apps, Chat widget, OpenAPI access (Plus tier) |
| Compliance | No SOC 2 or ISO 27001 attestation is stated on the vendor's own pricing or product pages at the time of review, Operated as part of GoDaddy, a US public company; ask for the parent's security documentation during procurement | GDPR handling as a company operating from Poland under EU law, Detailed certification evidence is not published on the main marketing pages |
| Founded | 2012 | 2013 |
| Headquarters | San Jose, California, United States | Szczecin, Poland, with offices in Warsaw and San Francisco |
| Ownership | Owned by GoDaddy (NYSE: GDDY) since April 2021 | Venture-backed |
Strengths and limitations
Re:amaze
Strengths
- The Starter plan, $59 a month flat for unlimited team members, is one of the cheapest legitimate ways to put a full help desk in front of a small store.
- Genuinely broad channel coverage for the price: email, chat, Facebook, Instagram, X, WhatsApp, SMS and voice in one inbox, with unlimited inboxes and social channels on every plan.
- Ecommerce context is native, with Shopify, BigCommerce, WooCommerce and Stripe order data beside the conversation and a prebuilt order bot.
- AI is metered with an included allowance per seat and a $0.85 overage, gentler than Intercom's $0.99 or Help Scout's $0.75 with no allowance.
Limitations
- Reporting, routing and SLA management are a tier below Zendesk and Freshdesk, so a process-heavy support operation will outgrow it.
- Security and compliance documentation is sparse on the vendor's own site; SOC 2, ISO 27001 and data residency answers have to be requested.
- Staff management features (departments, roles, shifts, CSAT) are reserved for Plus at $69 a seat, which pushes a team that needs any one of them up two tiers.
- SMS and voice start at Pro, so the cheapest plans are email, chat and social only.
Tidio
Strengths
- The fastest path from nothing to a working chat widget in this category, with native Shopify, WordPress, and WooCommerce apps and 120-plus integrations.
- Conversation-based rather than seat-based pricing, which is genuinely better for teams running a large rota of part-time agents; even the free plan includes 10 seats.
- Lyro is well suited to its actual job: order status, shipping, and availability questions grounded in your own content, with configurable handoff and Smart Actions for lead qualification.
- A free plan that is a real product, not a demo, including the widget, the help desk, and a one-time Lyro allowance.
Limitations
- Three separate meters (billable conversations, Lyro AI conversations, Flows visitors) make the real monthly cost genuinely hard to forecast, and all three move with success.
- Lyro bills per AI conversation rather than per resolution on every self-serve tier, so you pay when the AI participates even if it fails and a human finishes the job. Pay-per-resolution is reserved for the quote-only Premium tier.
- Conversation caps on the lower tiers are tight: 50 on Free and 100 on Starter, which a modest store will exceed in a week.
- The free plan's 50 Lyro conversations are one-time, not monthly, which is easy to misread as an ongoing allowance.
Pricing compared
Re:amaze
Per team member per month across three tiers (Basic, Pro, Plus), billed monthly or annually at a 10 percent discount, plus a flat-rate Starter plan for unlimited team members capped at 500 responded conversations a month. The AI agent includes a monthly resolution allowance per user and meters beyond it. No contracts; month-to-month by default.
- Starter$59
- Basic$29
- Pro$49
- Plus$69
For an ecommerce team, Re:amaze is good value at every tier and exceptional value on Starter. Basic at $29 a seat includes unlimited inboxes, chat, social, chatbots, an FAQ centre and an AI agent with an allowance, which is more channel coverage than Help Scout's $25 Standard seat; Pro at $49 adds SMS, voice, multi-brand and a status page that would otherwise be separate subscriptions. Against Gorgias the trade is seats versus tickets: Gorgias wins for a large seasonal rota answering thousands of order questions, Re:amaze wins for a small, stable team that wants a per-seat bill. The AI pricing is the gentlest metered model among the big names, $0.85 after a per-seat allowance. What you give up is depth and assurance: reporting, routing and SLA tooling are lighter than Zendesk or Freshdesk, and the security documentation is thin for a product with a public company behind it.
Tidio
Volume-based subscription metered by billable conversations rather than by agent, with Lyro AI conversations and Flows visitors sold as separate add-on meters. Annual billing offers two months free; the top Premium tier is quote-only and uses pay-per-resolution AI billing.
- Free$0
- Starter$24.17
- GrowthFrom $49.17
- PlusFrom $300
- PremiumCustom
For a small ecommerce team, Tidio is easy to justify at the bottom: a free plan with 10 seats, a same-day Shopify install, and a genuinely competent widget. The economics get harder as you grow, because three meters move at once and none of them is headcount. A store handling 2,000 conversations a month with 1,000 of them going through Lyro is looking at the Growth plan plus roughly $500 of AI on top, and the discounted usage rates that fix this arrive at the $300 Plus tier. Compared with Crisp's flat $95 workspace with bundled AI credits, Tidio is more expensive at moderate volume and better at very low volume. Buy Tidio for the widget, the Shopify depth, and the free tier; watch the Lyro meter closely from the first month, because it bills on AI participation rather than on AI success.
Editorial verdict on each
Re:amaze
Re:amaze is the sensible help desk for a small ecommerce team that answers customers everywhere rather than mostly by email. The per-seat prices are fair, the channel coverage on Basic is wider than most rivals charge for, the order context is native, and the AI is metered more kindly than at Intercom or Help Scout, with a per-seat allowance before $0.85 a resolution. The Starter plan deserves attention from every tiny store: $59 a month for unlimited helpers is close to the cheapest real help desk on the market. The reservations are depth and assurance. Reporting, routing and SLAs are lighter than Zendesk's, the staff-management features sit on the $69 tier, and the security documentation is thin for a GoDaddy product. Buy it if you run a store with two to fifteen people on support; look at Gorgias if you run a large seasonal operation, and at Zendesk if support is a department with process to enforce.
Read the full Re:amaze profileTidio
Tidio is the most commercially polished SMB chat product in this set and the easiest to put live on a store, and its conversation-based pricing is a genuine kindness to teams with many part-time agents. Lyro is a competent agent aimed at exactly the right questions for its audience. What holds it back is the metering: three independent meters, all moving with your success, and an AI that bills on participation rather than on resolution everywhere except the quote-only Premium tier. That is the least buyer-friendly structure among the AI models in this category, even though the $0.5 unit price looks cheaper than Help Scout's $0.75. Choose Tidio for the widget, the Shopify depth, and the free tier, measure your real Lyro resolution rate during the trial, and compare the resulting number against Crisp's flat workspace fee before you commit at volume.
Read the full Tidio profileRe:amaze profile last reviewed 2026-10-01; Tidio last reviewed 2026-10-01. Pricing is compiled from public sources and can change without notice. See our methodology.
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Frequently asked questions
6 questionsWhat is the difference between Re:amaze and Tidio?
Tidio is chat-first and priced by billable conversation, from $24.17 a month, with the Lyro AI agent sold separately; Re:amaze is inbox-first and priced per seat, with AI included up to an allowance. For a small store whose support is mostly live chat and whose volume is modest, Tidio is cheaper and its AI is the stronger product. Once email, social and SMS matter as much as chat, or you run several brands, Re:amaze's shared inbox and multi-brand Pro plan are the better fit.
Is Re:amaze or Tidio cheaper?
Re:amaze starts at $29 per team member per month (Basic, $26.10 billed annually), or $59 a month flat for unlimited team members on Starter (14 days trial). Tidio starts at $24.17/mo (Starter, as published on the pricing page) (free plan available). The billing models differ, so the entry price is rarely the whole cost. Re:amaze pricing model: Per team member per month across three tiers (Basic, Pro, Plus), billed monthly or annually at a 10 percent discount, plus a flat-rate Starter plan for unlimited team members capped at 500 responded conversations a month. Tidio pricing model: Volume-based subscription metered by billable conversations rather than by agent, with Lyro AI conversations and Flows visitors sold as separate add-on meters.
Does Re:amaze or Tidio have a free plan?
Re:amaze has no free plan. Trial terms: 14 days with all Plus features, no credit card required. Tidio has a free plan. Free tier with 50 billable conversations, 50 one-time Lyro AI conversations, 100 Flows visitors reached, and 10 seats. Trial terms: 7 days, no credit card required.
Who should choose Re:amaze?
Shopify, BigCommerce and WooCommerce stores with two to fifteen people answering customers across email, chat, social and SMS, who want order data beside every conversation and a per-seat bill that stays predictable, and very small stores with part-time helpers who fit inside the Starter plan's 500 conversations a month.
Who should choose Tidio?
Small and mid-sized ecommerce businesses, especially Shopify and WooCommerce stores, that want a live chat widget running today, AI handling order-status and shipping questions, and no per-seat charge for a rota of part-time agents.
What are the best alternatives to Re:amaze and Tidio?
SaaSTracker profiles 27 products in Customer Support Platforms. The Summer 2026 awards in the category went to Help Scout (Category Leader), tawk.to (Best Value), Plain (Momentum). Every profile is compiled from primary sources, so a shortlist can be built from pricing, limitations, and fit rather than from star ratings.
