Is Twenty or Vtiger CRM cheaper?

Twenty starts at $0 self-hosted, or $9 per user per month for managed cloud (Pro) (free plan available). Vtiger CRM starts at $0 for up to 10 users (One Pilot), then $12 per user per month on annual billing (One Growth) (free plan available).

Twenty vs Vtiger CRM

An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.

The short answer

Both sides assessed

Twenty compared with Vtiger CRM

Vtiger's open-source lineage is much older and its commercial product bundles sales, marketing, help desk, projects, and inventory with native telephony from $12 a user. Twenty does none of that breadth and is far better at being a clean, extensible system of record. Buy Vtiger if you want one vendor covering support and calling; buy Twenty if you want a CRM primitive you can build on.

Vtiger CRM compared with Twenty

Twenty is a modern, API-first open-source CRM with unlimited custom objects and records at $9 a seat, a native MCP server, and nothing else: no help desk, no calling, no marketing. Vtiger is the opposite trade, offering breadth and support at the cost of schema freedom and interface quality. Technical teams building on a CRM primitive take Twenty; operational businesses that need many functions covered take Vtiger.

Choose Twenty if

Technically comfortable startups and small businesses that want to own their CRM data, need an unusual data model without paying enterprise prices for custom objects, and are happy to trade a large integration marketplace for an open codebase, a real API, and a $9 seat.

Choose Vtiger CRM if

Small and mid-sized businesses of roughly five to a hundred people that sell, support, and deliver to the same customers, and want one vendor and one record covering all three rather than stitching a CRM to a help desk to a project tool.

Side by side

13 attributes

Attribute	Twenty	Vtiger CRM
Category	CRM	CRM
Starting price	$0 self-hosted, or $9 per user per month for managed cloud (Pro) (free plan available)	$0 for up to 10 users (One Pilot), then $12 per user per month on annual billing (One Growth) (free plan available)
Pricing model	Open-source software that is free to self-host, plus a managed cloud sold per user per month on three tiers, with a small annual workflow credit allowance as the only metered element.	Per-user subscription across a free plan and four paid editions on annual billing, with discounted single-app licences for staff who need only one module, and email volume, records, and user counts metered by tier.
Free plan	Self-hosting is free with no licence cost, no seat limit enforced by the vendor, and the same feature set as the cloud product; you supply the infrastructure and the operations.	One Pilot: up to 10 users, 3,000 records, 3GB storage, and 1,000 emails a month, with lead and contact management, email integration, a deal pipeline, basic help desk, project tasks, and the mobile app.
Free trial	30 days on cloud, no credit card required	15-day trial on paid editions, no credit card required, alongside the permanently free One Pilot plan
Best for	Technically comfortable startups and small businesses that want to own their CRM data, need an unusual data model without paying enterprise prices for custom objects, and are happy to trade a large integration marketplace for an open codebase, a real API, and a $9 seat.	Small and mid-sized businesses of roughly five to a hundred people that sell, support, and deliver to the same customers, and want one vendor and one record covering all three rather than stitching a CRM to a help desk to a project tool.
Setup time	Cloud: a working workspace in under an hour, including email and calendar sync. Self-hosted: half a day for a competent engineer using Docker Compose, longer if you are wiring managed Postgres, Redis, object storage, and OAuth credentials properly.	A working CRM the same day, including on the free Pilot plan. Configuring the wider modules properly, with pipelines, playbooks, SLAs, project templates, and the process designer, is a two to four week part-time project.
Learning curve	Low for daily use because the table and kanban views are familiar, and moderate for whoever designs the schema. Building objects, relations, and workflows is light data modelling, and the quality of the result depends entirely on that person.	Moderate to steep, mostly because of breadth. Any individual module is learnable in an afternoon, but a user meeting sales, support, projects, and inventory at once needs orientation. Administrators building processes and custom modules are doing genuine configuration work.
Platforms	Web, Self-hosted via Docker Compose or Kubernetes, MCP server for AI assistants	Web, iOS, Android, Open-source community edition for self-hosting
Compliance	GDPR, SOC 2 (cloud); confirm current attestation status with the vendor before signing	GDPR, ISO/IEC 27001, SOC 2, HIPAA support available on higher editions
Founded	2023	2003
Headquarters	Paris, France	Bengaluru, India
Ownership	Venture-backed, Y Combinator alumnus (S23)	Privately held and bootstrapped; no outside investment reported

Strengths and limitations

Twenty

Strengths

Unlimited custom objects, fields, and records on the $9 tier, which no packaged CRM at that price comes close to matching.
Genuinely open source with the full stack on GitHub, so self-hosting is a real option and vendor lock-in is close to zero.
A native MCP server on every cloud workspace, making the CRM readable and writable by Claude, ChatGPT, and Cursor without middleware.
REST and GraphQL APIs plus webhooks on every plan rather than gated behind an upper tier.

Limitations

No native calling, SMS, or call recording anywhere in the product, so phone-driven sales teams need a separate tool entirely.
No built-in mass email marketing, nurture campaigns, or landing pages; Twenty is a system of record, not a growth platform.
The integration ecosystem is small compared with Pipedrive, HubSpot, or Zoho, and most connections are made through the API, webhooks, or middleware rather than one-click apps.
Reporting is comparatively thin: views, filters, and dashboards exist, but there is no forecasting engine of the depth a sales manager gets from Pipedrive or Zoho.

Vtiger CRM

Strengths

Genuine breadth on a single customer record: sales, marketing, help desk, projects, and inventory, built over two decades rather than acquired and bolted together.
Single-app licences at $20, $30, or $38 make mixed teams substantially cheaper than any per-seat all-in-one competitor.
A free plan for up to ten users with a real feature set, not a time-limited trial.
Native telephony with logging and recording, which most similarly priced CRMs push out to a third-party phone system.

Limitations

The interface is dense and functional rather than modern, and teams used to slicker tools push back on it.
One Growth's fifteen-user ceiling means a growing team faces a jump from $12 to $30 a seat driven by headcount, not by need.
Customization is module-and-field based rather than a true schema designer, so genuinely unusual data models will not fit.
The open-source community edition has fallen well behind the commercial cloud product, so the open-source lineage is history rather than a live option.

Pricing compared

Twenty

Open-source software that is free to self-host, plus a managed cloud sold per user per month on three tiers, with a small annual workflow credit allowance as the only metered element.

Self-hosted$0
Pro (cloud)$9
Organization (cloud)$19
EnterpriseFrom $50,000

At $9 a seat for unlimited custom objects, unlimited records, workflows, a full API, and a native MCP server, Twenty is the best capability-per-dollar in this category by a wide margin, and it is not close. Bigin at $7 caps you at 50,000 records and ten custom fields per module; Pipedrive charges $39 for the tier where automation lives; Attio starts at $29. What you are giving up is maturity: no dialer, no marketing engine, a thin connector ecosystem, and a young company still changing quickly. If your team can absorb that, the open-source option removes lock-in entirely, and self-hosting turns the licence line item into an infrastructure line item you control.

Vtiger CRM

Per-user subscription across a free plan and four paid editions on annual billing, with discounted single-app licences for staff who need only one module, and email volume, records, and user counts metered by tier.

One Pilot$0
One Growth$12
One Professional$30
One Enterprise$42
One AI$50

Vtiger's value case rests on the single-app licence. Sticker-for-sticker, One Professional at $30 a user costs more than Bigin, Flowlu, or Bitrix24 and roughly matches Pipedrive Growth. But a fifteen-person business where five people sell, five support, and five deliver pays $30 for the sellers and $20 for the rest, and gets a help desk, project management, and inventory that Pipedrive would charge separately for and Bigin would not offer at all. Judged as a sales-only CRM the price is unremarkable. Judged as sales plus support plus delivery plus inventory from one vendor on one record, it is one of the strongest value propositions in this directory, and the free ten-user Pilot plan means you can prove it before paying anything.

Editorial verdict on each

Twenty

Twenty is the most interesting CRM in this directory and one of the cheapest, which is a rare combination. Unlimited custom objects and records at $9 a seat, a full API, a native MCP server, and a genuinely open codebase add up to a product that removes the two things buyers hate most about CRM: arbitrary limits used as upsell levers, and lock-in. Buy it if you have someone comfortable with a data model and you either want to own the data or want a flexible schema without Attio pricing. Do not buy it if you sell by phone, need marketing automation in the same subscription, or want a marketplace full of one-click integrations. And be honest about self-hosting: free of licence, not free of work.

Read the full Twenty profile

Vtiger CRM

Vtiger is the quietest good product in this category: twenty-three years old, bootstrapped, profitable, and covering more ground on one customer record than anything else at its price. The free ten-user Pilot plan is a genuine free CRM rather than a trial, native telephony is included where competitors charge extra, and the single-app licence structure makes a mixed sales, support, and delivery team affordable in a way per-seat all-in-ones never manage. Buy it if the same customers appear in your pipeline, your ticket queue, and your delivery schedule. Do not buy it if you only need a sales pipeline, if your team judges software by how it looks, or if you were counting on the open-source edition, which has fallen well behind the product you would actually be evaluating. Watch the fifteen-user ceiling on the $12 tier, because that, not features, is what will move you to $30 a seat.

Read the full Vtiger CRM profile

Twenty profile last reviewed 2026-08-22; Vtiger CRM last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.