Google Voice for Workspace vs Ooma Office
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
The short answer
Both sides assessedGoogle Voice for Workspace compared with Ooma Office
Ooma Office at $19.95 to $29.95 per user includes a virtual receptionist on every tier, unlimited calling into Mexico and Puerto Rico as well as the US and Canada, free porting, a free toll-free number, and 24/7 support, with no Workspace subscription required underneath. Google Voice matches it on routing only at the $20 Standard tier and beats it on identity, eDiscovery, and administration. If you are not already on Workspace, Ooma is the cheaper and more complete phone system.
Ooma Office compared with Google Voice for Workspace
Google Voice is $10 to $30 per user on top of a Workspace subscription and is provisioned from the admin console a Google-native business already uses. Ooma costs a little more but includes a virtual receptionist at the entry tier, unlimited calling into Mexico, digital fax, desk phone and analog adapter support, and 24/7 support. Google Voice suits laptop-and-mobile companies; Ooma suits companies with a physical office and equipment on desks.
Choose Google Voice for Workspace if
Small and mid-sized businesses already standardized on Google Workspace that want business phone numbers provisioned, governed, and offboarded from the same console as email, with the least possible additional vendor management, and whose phone usage is ordinary inbound and outbound conversation rather than sales dialing.
Choose Ooma Office if
Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them.
Side by side
13 attributes| Attribute | Google Voice for Workspace | Ooma Office |
|---|---|---|
| Category | Calling | Calling |
| Starting price | $10 per user per month, plus a Google Workspace subscription from about $7 per user per month (free plan available) | $19.95 per user per month (free trial) |
| Pricing model | Per-user per-month add-on to a paid Google Workspace subscription, sold in three tiers with unlimited domestic US calling and texting included and international calling billed per minute from prepaid credit on the lower two tiers. | Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase. |
| Free plan | A free consumer Google Voice plan exists for personal Google accounts in the US, with a single number and no business features, no admin console, no support, and no eligibility for business use. | No |
| Free trial | Google Workspace offers a free trial that includes Voice; there is no separate standalone Voice trial | No published free trial; the no-contract month-to-month terms and a 30-day money-back window on hardware serve as the evaluation path |
| Best for | Small and mid-sized businesses already standardized on Google Workspace that want business phone numbers provisioned, governed, and offboarded from the same console as email, with the least possible additional vendor management, and whose phone usage is ordinary inbound and outbound conversation rather than sales dialing. | Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them. |
| Setup time | Minutes for an existing Workspace administrator on new numbers: buy licences, assign them, provision numbers, done. Porting existing numbers takes the usual one to three weeks for simple local ports. Building an auto attendant and ring group structure on Standard adds an hour or two of thought. | A softphone-only account with new numbers can be live the same day. Ported numbers take one to three weeks for simple local ports and longer for toll-free, with the old service kept running in the meantime. Hardware deployments add shipping time plus an afternoon of plugging in handsets, which provision themselves. |
| Learning curve | Very low for administrators already familiar with the Workspace console, because Voice uses the same organizational units, licence assignment, and policy model as every other Google service. Very low for users, because the interface is a Google app. The only genuine learning is the routing configuration on Standard. | Low by design. The admin console is intended for an office manager, not an IT team, and the vocabulary is receptionist, ring group, and extension rather than SIP, dial plan, and trunk. The most common configuration mistake is after-hours routing. |
| Platforms | Web app, iOS, Android, Gmail integration, Supported IP desk phones (Polycom and others), Analog telephone adapters, SIP Link for third-party carriers | iOS and Android apps (all tiers), Windows and macOS desktop apps (Pro and above), Web admin console, Ooma IP phones and base stations, Analog telephone adapters for existing handsets and fax machines |
| Compliance | SOC 1, SOC 2, and SOC 3 as part of Google Cloud, ISO 27001, ISO 27017, and ISO 27018, HIPAA coverage under a Google Workspace business associate agreement where applicable, GDPR with Google's standard data processing terms, STIR/SHAKEN call signing, E911 address registration per user | Licensed US carrier with STIR/SHAKEN call signing, E911 address registration per device location (Kari's Law and RAY BAUM's Act), HIPAA-conscious configuration available for healthcare customers, with terms to be confirmed per account |
| Founded | 2009 | 2004 |
| Headquarters | Mountain View, California, United States | Sunnyvale, California, United States |
| Ownership | Subsidiary product of Alphabet Inc. (NASDAQ: GOOGL) | Publicly traded (NYSE: OOMA) |
Strengths and limitations
Google Voice for Workspace
Strengths
- Provisioned, governed, and offboarded from the Google Workspace admin console, which removes an entire vendor relationship for a company already on Workspace.
- Google identity means SSO, two-step verification, security keys, and context-aware access apply to the phone system by default rather than as a premium tier feature.
- Google Vault brings calls, voicemails, and texts under the same retention, legal hold, search, and export policy as email and documents, which no competitor at this price matches.
- Unlimited domestic US calling and texting on every tier with no per-minute meter and no message allowance to trip over.
Limitations
- No dialer, no dispositions, no cadences, no local presence, and no answering machine detection, so it is unusable as an outbound sales tool.
- No CRM integration at all. There is no Salesforce or HubSpot connector, no CTI panel, no screen pop, and no automatic activity logging.
- No international SMS on any plan, and texting is US-domestic only, which rules it out for teams with contacts abroad.
- Starter is capped at ten users in one location, so growth forces a jump to the $20 tier rather than a gradual increase.
Ooma Office
Strengths
- Unlimited calling across the US, Canada, Mexico, and Puerto Rico on every tier, a wider free footprint than RingCentral, Zoom Phone, Google Voice, or Quo offer.
- No contract on any small-business tier, which makes the decision reversible and removes the standard UCaaS regret.
- Free number porting and a free toll-free number included, so switching costs almost nothing up front.
- 24/7 phone and chat support included at $19.95 rather than reserved for a premium tier.
Limitations
- No dialer of any kind, so outbound sales volume is entirely manual.
- The integration surface is a handful of CRM connectors on the top tier only, with no broad app gallery and a limited public API.
- Texting is capped at 250 or 1,000 messages a month, which is restrictive for any business that uses SMS as a customer channel.
- Call recording is not available at all on the entry tier, so the real entry price for most sales-adjacent buyers is $24.95.
Pricing compared
Google Voice for Workspace
Per-user per-month add-on to a paid Google Workspace subscription, sold in three tiers with unlimited domestic US calling and texting included and international calling billed per minute from prepaid credit on the lower two tiers.
- Starter$10
- Standard$20
- Premier$30
Priced strictly as telephony, Google Voice is unremarkable: $20 a seat for Standard buys routing, recording, and queues that Ooma Office sells for $24.95 with unlimited calling into Mexico thrown in, and that RingCentral sells at $25 with 330 integrations and a CTI. Priced as administration, it is excellent value, because the marginal work of adding, governing, retaining, and offboarding a phone number is close to zero when the number lives inside the identity system you already run. The Vault eDiscovery coverage for calls, voicemails, and texts is genuinely rare at this price and is the strongest single argument in its favour. For a three-person team making 100 calls a day each, three Standard licences are $60 a month on top of Workspace, and because domestic calling is unlimited those 6,300 calls add nothing to the bill; but there is no dialer, so all 6,300 are placed by hand and none of them are logged to a CRM.
Ooma Office
Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase.
- Essentials$19.95
- Pro$24.95
- Pro Plus$29.95
- EnterpriseQuoted
Ooma Office is the best value in this category for a business that wants a phone system and nothing else. At $19.95 you get a virtual receptionist, unlimited calling across four North American territories, a free toll-free number, free porting, 24/7 support, and no contract, which is a shorter list of caveats than any competitor at the price. Pro at $24.95 adds recording and the desktop app and is where the product is complete. The value stops abruptly at the edges: there is no dialer, the integration list is a handful of CRMs, analytics are basic, and the AI layer summarizes rather than coaches. For a three-person team, three Pro seats are $74.85 a month, and 6,300 domestic calls a month cost nothing extra because domestic minutes are unlimited. What that money does not buy is any help placing those calls; every one of them is dialed by hand.
Editorial verdict on each
Google Voice for Workspace
Google Voice for Workspace is bought for administration, not telephony. If your company already runs Workspace, it is the least effortful business phone in existence: numbers are provisioned from the console you already use, governed by the identity policies you already set, retained under the Vault policies you already have, and revoked the moment you suspend a user. The Vault coverage for calls, voicemails, and texts is the single most underrated feature in this category. But it is a plain phone. There is no dialer, no CRM integration whatsoever, no international SMS, thin reporting, and the cheapest tier is capped at ten users with no auto attendant. Buy Standard at $20 if you are Workspace-native and want the phone to disappear into your existing IT. Buy almost anything else if the phone is how your team sells.
Read the full Google Voice for Workspace profileOoma Office
Ooma Office is the least stressful purchase in this category. No contract, free porting, a free toll-free number, unlimited calling across four North American territories, a virtual receptionist at the entry tier, and 24/7 support at $19.95 a seat is a better set of terms than any competitor offers at the price, and the product does the phone system job without pretending to be anything larger. Buy it if you run a small business with an office, a front desk, and customers who dial you: trades, clinics, practices, dealerships, multi-site operators. Do not buy it if you need a dialer, deep CRM logging, real analytics, marketing attribution, or a compliance package that survives a security questionnaire, because Ooma will lose every one of those comparisons and is honest enough not to pretend otherwise. Pro at $24.95 is the tier to price against, since recording and the desktop app are what Essentials users miss within the first week.
Read the full Ooma Office profileGoogle Voice for Workspace profile last reviewed 2026-08-22; Ooma Office last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.