Grasshopper vs Ooma Office
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
The short answer
Both sides assessedGrasshopper compared with Ooma Office
Ooma Office at $19.95 to $29.95 per user is a proper small-business phone system with a virtual receptionist, queues, desk phone and analog adapter support, and unlimited calling into Mexico as well as the US and Canada. Grasshopper is flat-priced and forwards to phones you already own. For one or two people Grasshopper is cheaper and simpler; for an office with desks, handsets, and a fax machine, Ooma is the right answer and the per-seat cost is worth it.
Ooma Office compared with Grasshopper
Grasshopper is a virtual number with an auto attendant, flat-priced from $14 a month with unlimited users and no per-seat cost, forwarding to phones you already have. Ooma is an actual phone system with per-user extensions, recording, queues, desk phones, and fax. If you are one to three people who just need a business number that rings your mobile, Grasshopper is cheaper. If you have an office, staff, and a front desk, Ooma is the real product.
Choose Grasshopper if
Solo operators, consultants, freelancers, trades, real estate agents, and businesses of two to five people who want a professional business number with a menu and extensions ringing the phones they already own, at a flat price with no per-seat cost and no contract.
Choose Ooma Office if
Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them.
Side by side
13 attributes| Attribute | Grasshopper | Ooma Office |
|---|---|---|
| Category | Calling | Calling |
| Starting price | $14 per month (whole account, unlimited users) (7 days trial) | $19.95 per user per month (free trial) |
| Pricing model | Flat monthly subscription per account rather than per user, with unlimited users, calls, minutes, and texts within the US and Canada on every plan; tiers differ by how many phone numbers and extensions are included and whether recording, transfers, and simultaneous call handling are available. | Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase. |
| Free plan | No | No |
| Free trial | 7 days | No published free trial; the no-contract month-to-month terms and a 30-day money-back window on hardware serve as the evaluation path |
| Best for | Solo operators, consultants, freelancers, trades, real estate agents, and businesses of two to five people who want a professional business number with a menu and extensions ringing the phones they already own, at a flat price with no per-seat cost and no contract. | Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them. |
| Setup time | Under an hour on a new number: sign up, choose a number, record or upload a greeting, point extensions at existing mobile numbers, and you are live. Porting an existing number takes one to three weeks for a simple local port, during which the old line keeps working. | A softphone-only account with new numbers can be live the same day. Ported numbers take one to three weeks for simple local ports and longer for toll-free, with the old service kept running in the meantime. Hardware deployments add shipping time plus an afternoon of plugging in handsets, which provision themselves. |
| Learning curve | Minimal. There is no PBX vocabulary to learn, no dial plan, and no device provisioning. The only real decision is how many extensions you need and where each one forwards. | Low by design. The admin console is intended for an office manager, not an IT team, and the vocabulary is receptionist, ring group, and extension rather than SIP, dial plan, and trunk. The most common configuration mistake is after-hours routing. |
| Platforms | iOS, Android, Windows desktop app, macOS desktop app, Web portal, Any existing mobile or landline via call forwarding | iOS and Android apps (all tiers), Windows and macOS desktop apps (Pro and above), Web admin console, Ooma IP phones and base stations, Analog telephone adapters for existing handsets and fax machines |
| Compliance | STIR/SHAKEN call signing through the underlying carrier, 10DLC brand and campaign registration required for US business texting, E911 registration for the addresses associated with the account | Licensed US carrier with STIR/SHAKEN call signing, E911 address registration per device location (Kari's Law and RAY BAUM's Act), HIPAA-conscious configuration available for healthcare customers, with terms to be confirmed per account |
| Founded | 2003 | 2004 |
| Headquarters | Boston, Massachusetts, United States (operated as part of GoTo) | Sunnyvale, California, United States |
| Ownership | Owned by GoTo (formerly LogMeIn), which is privately held by Francisco Partners and Evergreen Coast Capital | Publicly traded (NYSE: OOMA) |
Strengths and limitations
Grasshopper
Strengths
- Flat pricing with unlimited users, which is structurally cheaper than every per-seat competitor once you pass three or four people.
- Unlimited calls, minutes, and texts within the US and Canada on every plan, with no per-minute meter to model.
- The lowest-friction way to stop giving customers a personal mobile number: no hardware, no porting requirement, no new handset, live the same day.
- Instant Response, which texts back every missed call automatically, is genuinely the highest-ROI feature in the product for any local service business competing on who answers first.
Limitations
- No outbound dialer, dispositions, cadences, or local presence rotation, so it is unusable as a sales calling tool.
- Call recording, transfers, and simultaneous call handling are reserved for the top tier, which means the entry plan drops a second concurrent caller to voicemail.
- No meaningful CRM integration: no CTI panel, no screen pop, no automatic activity logging, which puts it well behind Quo, Aircall, and RingCentral.
- Reporting is a call log with charts. There are no per-rep performance metrics and no talk-time analysis.
Ooma Office
Strengths
- Unlimited calling across the US, Canada, Mexico, and Puerto Rico on every tier, a wider free footprint than RingCentral, Zoom Phone, Google Voice, or Quo offer.
- No contract on any small-business tier, which makes the decision reversible and removes the standard UCaaS regret.
- Free number porting and a free toll-free number included, so switching costs almost nothing up front.
- 24/7 phone and chat support included at $19.95 rather than reserved for a premium tier.
Limitations
- No dialer of any kind, so outbound sales volume is entirely manual.
- The integration surface is a handful of CRM connectors on the top tier only, with no broad app gallery and a limited public API.
- Texting is capped at 250 or 1,000 messages a month, which is restrictive for any business that uses SMS as a customer channel.
- Call recording is not available at all on the entry tier, so the real entry price for most sales-adjacent buyers is $24.95.
Pricing compared
Grasshopper
Flat monthly subscription per account rather than per user, with unlimited users, calls, minutes, and texts within the US and Canada on every plan; tiers differ by how many phone numbers and extensions are included and whether recording, transfers, and simultaneous call handling are available.
- True Solo$14
- Solo PlusAbout $25
- Small BusinessAbout $55
Judged on cost per person, Grasshopper is the cheapest thing in this category by a wide margin and the gap widens as your headcount grows. Small Business at around $55 flat covers unlimited users; five seats of RingCentral Advanced is $125 and five seats of Quo Business is $115. Judged on capability per dollar, it is limited on purpose: no dialer, no CRM logging, no per-user analytics, no desk phone management, no attribution. The right way to read the price is as the cost of a professional phone presence rather than the cost of a phone system. For a three-person team making 100 calls a day each, Grasshopper is technically unlimited and would cost $55 flat, but every one of those 6,300 calls is dialed by hand from a mobile with no disposition, no logging, and no recording below the top tier, which is why the number is misleading and why an outbound team should not buy this.
Ooma Office
Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase.
- Essentials$19.95
- Pro$24.95
- Pro Plus$29.95
- EnterpriseQuoted
Ooma Office is the best value in this category for a business that wants a phone system and nothing else. At $19.95 you get a virtual receptionist, unlimited calling across four North American territories, a free toll-free number, free porting, 24/7 support, and no contract, which is a shorter list of caveats than any competitor at the price. Pro at $24.95 adds recording and the desktop app and is where the product is complete. The value stops abruptly at the edges: there is no dialer, the integration list is a handful of CRMs, analytics are basic, and the AI layer summarizes rather than coaches. For a three-person team, three Pro seats are $74.85 a month, and 6,300 domestic calls a month cost nothing extra because domestic minutes are unlimited. What that money does not buy is any help placing those calls; every one of them is dialed by hand.
Editorial verdict on each
Grasshopper
Best ValueGrasshopper is the cheapest honest answer to a narrow question: how does a very small business stop giving customers a personal mobile number and start sounding like a company. At $14 a month flat with unlimited users, unlimited calls and texts, a custom greeting, extensions that ring the phones you already own, and automatic text replies to missed calls, it does that job better per dollar than anything else here, and the flat pricing means it gets relatively cheaper as you add people. It is also strictly limited: no dialer, no CRM logging, no per-rep analytics, no desk phones, no marketing attribution, and no recording below the top tier. Buy it if you are one to five people who want a professional front door with zero administration. Move to Quo, Ooma Office, or RingCentral the moment more than one person needs to see the same conversation, log it to a CRM, or be measured on it.
Read the full Grasshopper profileOoma Office
Ooma Office is the least stressful purchase in this category. No contract, free porting, a free toll-free number, unlimited calling across four North American territories, a virtual receptionist at the entry tier, and 24/7 support at $19.95 a seat is a better set of terms than any competitor offers at the price, and the product does the phone system job without pretending to be anything larger. Buy it if you run a small business with an office, a front desk, and customers who dial you: trades, clinics, practices, dealerships, multi-site operators. Do not buy it if you need a dialer, deep CRM logging, real analytics, marketing attribution, or a compliance package that survives a security questionnaire, because Ooma will lose every one of those comparisons and is honest enough not to pretend otherwise. Pro at $24.95 is the tier to price against, since recording and the desktop app are what Essentials users miss within the first week.
Read the full Ooma Office profileGrasshopper profile last reviewed 2026-08-22; Ooma Office last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.