Grasshopper vs Quo (formerly OpenPhone)
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
The short answer
Editorial assessmentGrasshopper compared with Quo (formerly OpenPhone)
Quo (formerly OpenPhone) is the modern version of this idea at $15 to $35 a seat: a work number per user, a genuinely good shared inbox threading calls and texts together, internal comments, AI summaries, and HubSpot and Salesforce logging. Grasshopper is cheaper for larger headcounts and simpler, but it has no shared inbox, no CRM logging, and no team collaboration surface. If more than one person needs to see and act on the same customer conversation, Quo wins clearly.
Choose Grasshopper if
Solo operators, consultants, freelancers, trades, real estate agents, and businesses of two to five people who want a professional business number with a menu and extensions ringing the phones they already own, at a flat price with no per-seat cost and no contract.
Choose Quo (formerly OpenPhone) if
Small businesses, agencies, trades, and founder-led sales teams who need a shared work number with texting, light routing, and CRM logging, and who make dozens of calls a day rather than hundreds. Anyone who wants a business phone that costs less than a lunch per seat and can be live in an afternoon.
Side by side
13 attributes| Attribute | Grasshopper | Quo (formerly OpenPhone) |
|---|---|---|
| Category | Calling | Calling |
| Starting price | $14 per month (whole account, unlimited users) (7 days trial) | $15 per user per month billed annually ($19 monthly) (7 days trial) |
| Pricing model | Flat monthly subscription per account rather than per user, with unlimited users, calls, minutes, and texts within the US and Canada on every plan; tiers differ by how many phone numbers and extensions are included and whether recording, transfers, and simultaneous call handling are available. | Per-user per-month subscription with a number included in every seat, unlimited US and Canada calling and messaging on all tiers, and usage-based charges only for international calling, extra numbers, automated SMS, and AI credits. |
| Free plan | No | No |
| Free trial | 7 days | 7 days |
| Best for | Solo operators, consultants, freelancers, trades, real estate agents, and businesses of two to five people who want a professional business number with a menu and extensions ringing the phones they already own, at a flat price with no per-seat cost and no contract. | Small businesses, agencies, trades, and founder-led sales teams who need a shared work number with texting, light routing, and CRM logging, and who make dozens of calls a day rather than hundreds. Anyone who wants a business phone that costs less than a lunch per seat and can be live in an afternoon. |
| Setup time | Under an hour on a new number: sign up, choose a number, record or upload a greeting, point extensions at existing mobile numbers, and you are live. Porting an existing number takes one to three weeks for a simple local port, during which the old line keeps working. | Under an hour for a solo user and about half a day for a small team. Choose a number, install the apps, set business hours and a ring group, and you are live. Number porting takes longer, typically one to two weeks, and runs in parallel while you use a temporary number. |
| Learning curve | Minimal. There is no PBX vocabulary to learn, no dial plan, and no device provisioning. The only real decision is how many extensions you need and where each one forwards. | Near zero. The interface is a messaging app with a keypad, and staff who have never used a business phone system understand it without training. The only genuinely unfamiliar concept is A2P 10DLC registration, which the product walks you through. |
| Platforms | iOS, Android, Windows desktop app, macOS desktop app, Web portal, Any existing mobile or landline via call forwarding | iOS, Android, macOS desktop app, Windows desktop app, Web app, Chrome extension |
| Compliance | STIR/SHAKEN call signing through the underlying carrier, 10DLC brand and campaign registration required for US business texting, E911 registration for the addresses associated with the account | SOC 2, GDPR, A2P 10DLC carrier registration handled in-product, STIR/SHAKEN attestation on outbound US calls |
| Founded | 2003 | 2018 |
| Headquarters | Boston, Massachusetts, United States (operated as part of GoTo) | San Francisco, California, United States (remote-first) |
| Ownership | Owned by GoTo (formerly LogMeIn), which is privately held by Francisco Partners and Evergreen Coast Capital | Venture-backed |
Strengths and limitations
Grasshopper
Strengths
- Flat pricing with unlimited users, which is structurally cheaper than every per-seat competitor once you pass three or four people.
- Unlimited calls, minutes, and texts within the US and Canada on every plan, with no per-minute meter to model.
- The lowest-friction way to stop giving customers a personal mobile number: no hardware, no porting requirement, no new handset, live the same day.
- Instant Response, which texts back every missed call automatically, is genuinely the highest-ROI feature in the product for any local service business competing on who answers first.
Limitations
- No outbound dialer, dispositions, cadences, or local presence rotation, so it is unusable as a sales calling tool.
- Call recording, transfers, and simultaneous call handling are reserved for the top tier, which means the entry plan drops a second concurrent caller to voicemail.
- No meaningful CRM integration: no CTI panel, no screen pop, no automatic activity logging, which puts it well behind Quo, Aircall, and RingCentral.
- Reporting is a call log with charts. There are no per-rep performance metrics and no talk-time analysis.
Quo (formerly OpenPhone)
Strengths
- The shared-number inbox with internal comments and assignment is the single best small-team phone experience on the market and is why the product spreads by word of mouth.
- A phone number is included in every seat, unlimited US and Canada calling is on the cheapest tier, and there is no seat minimum, so the entry cost is genuinely $15.
- API access on every plan including Starter, which most competitors reserve for their top tier or a custom contract.
- Setup is measured in minutes, not days: pick a number, install apps, invite the team. No PBX concepts, no dial plans, no reseller.
Limitations
- No dialer of any kind: no power dialing, no parallel lines, no answering machine detection, no local presence rotation. For a real outbound motion this is disqualifying.
- Unlimited calling stops at the US and Canadian border, and international is metered, which makes cost modelling awkward for anyone selling across regions.
- Call recording, CRM logging, and phone menus are all gated behind the Business tier, so the advertised $15 entry price is not the price most buyers actually pay.
- The Scale tier at $35 mostly buys support and call tags. The value curve flattens hard after Business.
Pricing compared
Grasshopper
Flat monthly subscription per account rather than per user, with unlimited users, calls, minutes, and texts within the US and Canada on every plan; tiers differ by how many phone numbers and extensions are included and whether recording, transfers, and simultaneous call handling are available.
- True Solo$14
- Solo PlusAbout $25
- Small BusinessAbout $55
Judged on cost per person, Grasshopper is the cheapest thing in this category by a wide margin and the gap widens as your headcount grows. Small Business at around $55 flat covers unlimited users; five seats of RingCentral Advanced is $125 and five seats of Quo Business is $115. Judged on capability per dollar, it is limited on purpose: no dialer, no CRM logging, no per-user analytics, no desk phone management, no attribution. The right way to read the price is as the cost of a professional phone presence rather than the cost of a phone system. For a three-person team making 100 calls a day each, Grasshopper is technically unlimited and would cost $55 flat, but every one of those 6,300 calls is dialed by hand from a mobile with no disposition, no logging, and no recording below the top tier, which is why the number is misleading and why an outbound team should not buy this.
Quo (formerly OpenPhone)
Per-user per-month subscription with a number included in every seat, unlimited US and Canada calling and messaging on all tiers, and usage-based charges only for international calling, extra numbers, automated SMS, and AI credits.
- Starter$15
- Business$23
- Scale$35
At $23 a seat for recording, transcripts, AI summaries, and CRM write-back, Business is the best price-to-capability ratio in small-business phone, and the fact that a number is included rather than billed separately quietly saves another few dollars a seat against Aircall or CloudTalk. The value case collapses only in two places: heavy international traffic, which is metered, and outbound dialing, which does not exist here at all. Judged as a phone system for a company under 30 people, it is underpriced. Judged as a sales dialer, it is not competing.
Editorial verdict on each
Grasshopper
Best ValueGrasshopper is the cheapest honest answer to a narrow question: how does a very small business stop giving customers a personal mobile number and start sounding like a company. At $14 a month flat with unlimited users, unlimited calls and texts, a custom greeting, extensions that ring the phones you already own, and automatic text replies to missed calls, it does that job better per dollar than anything else here, and the flat pricing means it gets relatively cheaper as you add people. It is also strictly limited: no dialer, no CRM logging, no per-rep analytics, no desk phones, no marketing attribution, and no recording below the top tier. Buy it if you are one to five people who want a professional front door with zero administration. Move to Quo, Ooma Office, or RingCentral the moment more than one person needs to see the same conversation, log it to a CRM, or be measured on it.
Read the full Grasshopper profileQuo (formerly OpenPhone)
Quo is the best small-business phone system you can buy for the money, and it is not an outbound sales tool. The shared-number inbox, the included number in every seat, the absence of a seat minimum, and API access on the cheapest plan add up to a product that a two-person company can adopt in an afternoon and never think about again. Business at $23 with recording, transcripts, AI summaries, and HubSpot or Salesforce write-back is the tier to buy. What you do not get is any dialer, any local presence rotation, any spam remediation, or unlimited calling beyond North America, and those absences are the whole difference between this category's phone systems and its dialers. If your reps work lists, buy Kixie or PhoneBurner. If customers call you and you call them back, buy Quo and stop shopping.
Read the full Quo (formerly OpenPhone) profileGrasshopper profile last reviewed 2026-08-22; Quo (formerly OpenPhone) last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.