Grasshopper

Name: Grasshopper
Brand: Grasshopper
Price: 14 USD

A business number that rings the phones you already own

Grasshopper is a virtual phone service for very small businesses that puts a local, toll-free, or vanity business number in front of the mobile and landline phones your team already uses, adding extensions, a custom greeting and menu, voicemail transcription, business texting, virtual fax, and desktop and mobile apps, priced flat from $14 a month with unlimited users and unlimited calls, minutes, and texts rather than per seat.

Visit website

Overview

Grasshopper was founded in 2003 as GotVMail by David Hauser and Siamak Taghaddos on a very specific insight: a one-person or three-person business does not need a phone system, it needs to sound like it has one. The product has barely changed premise in twenty-plus years. You keep your existing mobile phone. Grasshopper gives you a separate business number, answers it with a professional greeting and an extension menu, and forwards the call to whichever device should ring. Nobody installs a PBX, nobody buys a handset, and nobody learns a new way to answer the phone.

That focus is also the reason Grasshopper is priced unlike everything else in this category. There is no per-seat charge at all. Plans are flat monthly fees that include unlimited users, unlimited calls, unlimited minutes, and unlimited texts within the US and Canada, and what varies between tiers is how many phone numbers and extensions you get. True Solo starts at $14 a month for one number and one extension, Solo Plus sits around $25 for one number and three extensions, and Small Business sits around $55 for five numbers and unlimited extensions plus call recording, call transfers, and simultaneous call handling. Additional numbers are roughly $9 a month each.

Ownership has moved around: Citrix bought Grasshopper Group in May 2015 for $165 million in cash plus about $8.6 million in stock, the business went to LogMeIn in the 2017 GoTo spin-merge, and it now sits inside GoTo alongside GoTo Connect. Grasshopper still runs as its own brand with its own pricing and its own signup, and the practical risk for a buyer is not that it disappears but that it stays exactly as it is while the parent invests in the bigger product.

For the three jobs this category covers, Grasshopper does one of them and does it narrowly. It is a business phone presence for a micro-business. It is not an outbound sales dialer, and although the marketing page uses the words call tracking and analytics, that means call logs and reporting, not dynamic number insertion or campaign attribution. The honest way to place it: Grasshopper is the cheapest credible way to stop giving customers your personal mobile number, and it stops being the right answer the moment you have employees who need their own extensions, recordings, and CRM logging.

Best for

Solo operators, consultants, freelancers, trades, real estate agents, and businesses of two to five people who want a professional business number with a menu and extensions ringing the phones they already own, at a flat price with no per-seat cost and no contract.

Not the right fit for

Outbound sales teams of any kind. There is no dialer, no dispositions, no cadences, no local presence rotation, and no CRM logging worth the name; call blasting is the closest thing on the feature list and it is not a power dialer.
Companies that need per-user analytics, recordings tied to reps, coaching, or any form of performance management; the reporting is a call log with charts on top.
Businesses that need a real CRM integration. Grasshopper has no meaningful CTI, no screen pop, and no automatic activity logging into Salesforce or HubSpot, which puts it a full tier below Quo, Aircall, or RingCentral.
Marketers looking for call attribution. Despite the phrase call tracking appearing on the site, there is no dynamic number insertion and no keyword-level source reporting, so it cannot tell you which ad produced a call.
Anyone with a physical office full of desk phones. Grasshopper forwards to existing devices and does not provision or manage IP handsets, hot desking, paging, or call park the way Ooma Office or RingCentral do.

How it works

1
You sign up online, pick a local, toll-free, or vanity number or port an existing one, and start a seven-day free trial. There is no hardware, no provisioning, and no seat count to decide, because users are unlimited on every plan.
2
You record or commission a greeting and build a simple menu: press one for sales, two for support, or dial an extension. Each extension maps to a person and a set of forwarding destinations, which are ordinary phone numbers. Grasshopper answers, plays the greeting, and rings the right device.
3
Your team takes the calls on the phones they already have, or through the Grasshopper desktop and mobile apps over wifi and data if they would rather keep the business identity separate. Outbound calls placed through the app show the business number rather than a personal one, which is the feature people actually buy this for.
4
Around the call, Grasshopper transcribes voicemail to text and email, sends and receives business texts and virtual faxes from the business number, fires an Instant Response text to any call you miss, and produces AI summaries of calls with sentiment on the plans that include recording. Reporting covers call volume, missed calls, and per-extension activity, at the level of detail a business owner glances at rather than a manager analyses.

Feature breakdown

23 features in 4 modules

Numbers and the professional front door

The entire reason the product exists.

Local, toll-free, and vanity numbers: Choose a number in your own area code to look local, a toll-free number to look established, or a vanity number if your business benefits from being memorable. All three are available on signup rather than as upsells.
Custom greeting and menu: A recorded greeting answers every call and offers a menu, so a one-person business presents the same front door as a company with a receptionist. Voice Studio sells professionally voiced greetings for businesses that do not want to record their own.
Extensions: Each extension maps to a person or department and its own set of forwarding numbers. True Solo includes one, Solo Plus around three, and Small Business unlimited, which is the main thing the tiers actually sell.
Call forwarding to any phone: Extensions ring existing mobiles or landlines in sequence or together, so nobody changes handset or carrier. This is the architectural decision that makes Grasshopper different from a VoIP phone system.
Simultaneous call handling: Higher tiers handle multiple concurrent calls on the same number rather than sending the second caller to voicemail, which is the moment most growing businesses discover they need to upgrade.
Number porting: Existing business numbers transfer in, so a company that has printed its number on a van for ten years does not have to repaint the van.
Additional numbers: Extra numbers are added at roughly $9 per month each, which is how a business runs separate lines for two locations, two brands, or a marketing campaign.

Messaging, voicemail, and follow-up

The features that make a small business look responsive.

Business texting: Send and receive SMS from the business number rather than a personal one, included with unlimited texting within the US and Canada rather than metered by allowance the way Ooma meters it.
Voicemail transcription: Voicemails arrive as text by email and in the app, which is how a contractor on a roof triages six messages without listening to any of them.
Instant Response: Any missed call automatically triggers a text back to the caller. For a service business where the customer is calling three competitors in a row, this is the single highest-value feature in the product.
Virtual fax: Send and receive faxes from the business number as email, which still matters for insurance, legal, and municipal customers.
AI call summaries with sentiment: Recorded calls are summarized with sentiment analysis on the plans that include recording. It is a convenience layer, not a coaching system, and it does not compare with a conversation intelligence product.
Call blasting: Ring several phones at once so whoever is free picks up. Note that this is the inbound distribution feature; it is not an outbound dialer despite the name suggesting otherwise.

Apps and calling

Optional, because the point is that your existing phone still works.

Desktop and mobile apps: iOS, Android, Windows, and macOS apps place and receive calls over wifi or data with the business number as caller ID, for people who want to keep work and personal calling separate on one device.
Wifi and VoIP calling: Calls can ride data rather than the cellular network, which matters for anyone working from buildings with bad reception or travelling internationally.
Unlimited calls, minutes, and texts: No per-minute billing within the US and Canada on any plan, so a business that spends four hours a day on the phone pays the same as one that spends twenty minutes.
Call transfers: Warm and cold transfers between extensions on the higher tiers, so a call that reaches the wrong person can be handed off rather than restarted.
Call recording: Available on the Small Business tier rather than throughout the range, which is the second most common reason to upgrade after simultaneous call handling.

Reporting, add-on services, and compliance

Thin by design, with a live-answering upsell attached.

Call reporting and analytics: Call volume, missed calls, and per-extension activity. Useful for spotting that you missed nine calls last Tuesday; useless for managing rep performance, and not to be confused with marketing call attribution.
Live receptionist service: Grasshopper sells a human answering service as an add-on for businesses that want a real person rather than a menu. It is priced separately and is a service, not software.
Digital listings management: An add-on that keeps your business number and details consistent across online directories, which is the sort of thing a local services business quietly needs.
STIR/SHAKEN and carrier registration: Calls are signed under STIR/SHAKEN by the underlying carrier, and business texting requires 10DLC brand and campaign registration in the US, which carries small one-time and monthly carrier fees on top of the plan price.
International calling: Available at published per-minute destination rates. Unlimited applies to the US and Canada only, and Grasshopper does not sell in-country numbers for other markets.

Use cases

4 documented

Consultant who has been handing out a personal mobile number

Clients call at 9pm, the voicemail greeting is a default carrier recording, and there is no way to separate work from personal without carrying two phones.

True Solo at $14 a month gives a professional number with a recorded greeting that rings the same phone, business texting from a separate identity, and voicemail transcription. Cost of the whole change: a few dollars a week and one afternoon.

Three-person trades business missing jobs to competitors

Crews are on site and cannot answer, callers hang up and dial the next contractor, and nobody knows how many jobs were lost that way.

Solo Plus routes by extension to whoever is free, call blasting rings several phones at once, and Instant Response texts back every missed call within seconds so the caller stops dialing competitors.

Real estate agent running two brands

One number for listings and one for a side property management business, both currently ringing the same personal phone with no way to tell which is which.

Two numbers on one account at roughly $9 a month for the second, each with its own greeting and routing, so the agent knows which business is calling before picking up.

Five-person agency that wants to sound bigger

Clients expect a company switchboard, but the team is fully remote on personal mobiles and nobody wants to administer a phone system.

Small Business at around $55 flat covers unlimited extensions for all five people, five numbers, simultaneous call handling, transfers, and recording, at a total cost lower than three seats of most per-seat competitors.

Pricing

from $14 per month (whole account, unlimited users)

Flat monthly subscription per account rather than per user, with unlimited users, calls, minutes, and texts within the US and Canada on every plan; tiers differ by how many phone numbers and extensions are included and whether recording, transfers, and simultaneous call handling are available.

Plan	Price	Includes
True Solo	$14 per month, flat	One business phone number and one extension Unlimited users, calls, minutes, and texts in the US and Canada Custom greeting and menu Voicemail transcription and Instant Response Desktop and mobile apps, virtual fax The cheapest credible business number in this directory. No recording, no transfers, and a single extension.
Solo Plus	About $25 per month, flat	One phone number with around three extensions Everything in True Solo Multiple people answering under one number Call blasting to ring several phones at once The tier for a two to four person business where more than one person needs to be reachable.
Small Business	About $55 per month, flat	Around five phone numbers and unlimited extensions Call recording Call transfers Simultaneous call handling on the same number Unlimited users at no extra cost For five to ten people this is cheaper than any per-seat competitor, which is the strongest commercial argument Grasshopper has.

Plan

Price

Includes

True Solo

$14

per month, flat

One business phone number and one extension
Unlimited users, calls, minutes, and texts in the US and Canada
Custom greeting and menu
Voicemail transcription and Instant Response
Desktop and mobile apps, virtual fax

The cheapest credible business number in this directory. No recording, no transfers, and a single extension.

Solo Plus

About $25

per month, flat

One phone number with around three extensions
Everything in True Solo
Multiple people answering under one number
Call blasting to ring several phones at once

The tier for a two to four person business where more than one person needs to be reachable.

Small Business

About $55

per month, flat

Around five phone numbers and unlimited extensions
Call recording
Call transfers
Simultaneous call handling on the same number
Unlimited users at no extra cost

For five to ten people this is cheaper than any per-seat competitor, which is the strongest commercial argument Grasshopper has.

Add-ons

Additional phone numbers (About $9 per number per month)
Voice Studio (Priced separately): Professionally recorded greetings rather than your own voice.
Live receptionist service (Priced separately): A human answering service, sold as a service rather than software.
Digital listings management (Priced separately): Keeps business details consistent across online directories.
10DLC registration fees (Small one-time and recurring carrier fees): Required in the US to send business SMS; these are carrier charges, not Grasshopper margin.
International calling (Per-minute destination rates)

Billing notes

Pricing is per account, not per user, and users are unlimited on every plan. This is the structural reason Grasshopper beats per-seat vendors for teams of four or more that only need a shared front door.
What the tiers actually sell is numbers and extensions. If you need more of either, you either move up a tier or buy additional numbers at roughly $9 a month.
US business texting requires 10DLC brand and campaign registration, which carries small one-time and monthly carrier fees on top of the plan. Budget a few dollars a month; it is real but minor.
Taxes and regulatory fees are added to the advertised price, as with every licensed US telephony provider.
Unlimited applies to the US and Canada. International calling is billed per destination minute, and there are no in-country numbers outside North America.
Both monthly and annual billing are offered; the seven-day trial is the only free evaluation and it is short by category standards.

Value assessment: Judged on cost per person, Grasshopper is the cheapest thing in this category by a wide margin and the gap widens as your headcount grows. Small Business at around $55 flat covers unlimited users; five seats of RingCentral Advanced is $125 and five seats of Quo Business is $115. Judged on capability per dollar, it is limited on purpose: no dialer, no CRM logging, no per-user analytics, no desk phone management, no attribution. The right way to read the price is as the cost of a professional phone presence rather than the cost of a phone system. For a three-person team making 100 calls a day each, Grasshopper is technically unlimited and would cost $55 flat, but every one of those 6,300 calls is dialed by hand from a mobile with no disposition, no logging, and no recording below the top tier, which is why the number is misleading and why an outbound team should not buy this.

Strengths & limitations

Strengths

Flat pricing with unlimited users, which is structurally cheaper than every per-seat competitor once you pass three or four people.
Unlimited calls, minutes, and texts within the US and Canada on every plan, with no per-minute meter to model.
The lowest-friction way to stop giving customers a personal mobile number: no hardware, no porting requirement, no new handset, live the same day.
Instant Response, which texts back every missed call automatically, is genuinely the highest-ROI feature in the product for any local service business competing on who answers first.
Local, toll-free, and vanity numbers all available at signup, with free choice rather than tier gating.
Twenty-plus years of continuous operation and now backed by GoTo, so the service is not going to vanish and the greeting you record will still be answering calls in five years.
Add-on human receptionist and directory listing services fit the actual needs of the micro-businesses that buy it, rather than being enterprise features nobody uses.

Limitations

No outbound dialer, dispositions, cadences, or local presence rotation, so it is unusable as a sales calling tool.
Call recording, transfers, and simultaneous call handling are reserved for the top tier, which means the entry plan drops a second concurrent caller to voicemail.
No meaningful CRM integration: no CTI panel, no screen pop, no automatic activity logging, which puts it well behind Quo, Aircall, and RingCentral.
Reporting is a call log with charts. There are no per-rep performance metrics and no talk-time analysis.
Despite the phrase call tracking on the marketing site, there is no dynamic number insertion and no keyword-level attribution, so it cannot answer marketing questions.
No desk phone provisioning, hot desking, call park, or paging, so offices with physical handsets need a different vendor.
The seven-day trial is short, and published tier detail on the vendor's own site is regionally gated, which makes pre-purchase comparison harder than it should be.
Product development has been slow under successive owners, and Grasshopper is not the strategic priority inside GoTo that GoTo Connect is.

Head-to-head comparisons

5 alternatives

Grasshopper vs RingCentral

from $20 per user per month on annual billing ($30 monthly)

RingCentral is a phone system and Grasshopper is a phone number. RingCentral gives every user an extension, a direct line, recording, queues, desk phones, CRM CTI, and roughly 330 integrations for $20 to $35 per seat per month on annual billing. Grasshopper gives an account one to five numbers with a menu, flat, with unlimited users. Under four people with no office, Grasshopper costs a fraction as much and does enough. With staff, a receptionist, or a CRM that matters, RingCentral is the real product.

Full Grasshopper vs RingCentral comparison

Grasshopper vs Ooma Office

from $19.95 per user per month

Ooma Office at $19.95 to $29.95 per user is a proper small-business phone system with a virtual receptionist, queues, desk phone and analog adapter support, and unlimited calling into Mexico as well as the US and Canada. Grasshopper is flat-priced and forwards to phones you already own. For one or two people Grasshopper is cheaper and simpler; for an office with desks, handsets, and a fax machine, Ooma is the right answer and the per-seat cost is worth it.

Full Grasshopper vs Ooma Office comparison

Grasshopper vs Google Voice for Workspace

from $10 per user per month, plus a Google Workspace subscription from about $7 per user per month

Google Voice Starter is $10 per user on top of a Workspace subscription, supports up to ten users, and is administered from the Google console. Grasshopper is $14 flat for unlimited users and does not require Workspace at all. For a solo operator with Workspace already, Google Voice is marginally cheaper and better integrated with Gmail and Calendar; for a four-person team without Workspace, Grasshopper is dramatically cheaper because it does not charge per head.

Full Grasshopper vs Google Voice for Workspace comparison

Grasshopper vs Quo (formerly OpenPhone)

from $15 per user per month billed annually ($19 monthly)

Quo (formerly OpenPhone) is the modern version of this idea at $15 to $35 a seat: a work number per user, a genuinely good shared inbox threading calls and texts together, internal comments, AI summaries, and HubSpot and Salesforce logging. Grasshopper is cheaper for larger headcounts and simpler, but it has no shared inbox, no CRM logging, and no team collaboration surface. If more than one person needs to see and act on the same customer conversation, Quo wins clearly.

Full Grasshopper vs Quo (formerly OpenPhone) comparison

Grasshopper vs Ringover

from $15 per user per month billed annually ($24 monthly), twelve-month commitment

Ringover sells numbers in 65-plus countries with a power dialer on its Business tier and separately priced AI modules, with a three-user minimum above the entry plan. Grasshopper is North America only, has no dialer, and no minimum because it does not charge per user. Take Ringover if you call internationally or dial lists; take Grasshopper if you want the cheapest possible professional business number in the US or Canada.

Full Grasshopper vs Ringover comparison

Implementation & onboarding

Setup time: Under an hour on a new number: sign up, choose a number, record or upload a greeting, point extensions at existing mobile numbers, and you are live. Porting an existing number takes one to three weeks for a simple local port, during which the old line keeps working.
Learning curve: Minimal. There is no PBX vocabulary to learn, no dial plan, and no device provisioning. The only real decision is how many extensions you need and where each one forwards.
Onboarding: Entirely self-serve with a seven-day free trial. Support is available by phone and chat, and for a business that wants a human voice on the line rather than a menu, the live receptionist add-on is the upgrade path rather than a configuration change.
Migration notes: Porting is straightforward but requires a letter of authorization and a recent bill from the losing carrier, and that account must remain open until the port completes. Because Grasshopper forwards to devices you already own, there is no hardware to swap and no handset migration. Nothing much migrates out either: call logs and voicemails can be exported manually, but there is no bulk data export story, and moving to a per-seat system later means rebuilding the greeting and menu from scratch on the new vendor.

Platform, API & security

Platforms: iOSAndroidWindows desktop appmacOS desktop appWeb portalAny existing mobile or landline via call forwarding
API: No meaningful public API or developer platform. Integration is limited and there is no CTI framework, webhook surface, or app gallery to build against, which is a deliberate consequence of the product's scope.
Compliance: STIR/SHAKEN call signing through the underlying carrier10DLC brand and campaign registration required for US business textingE911 registration for the addresses associated with the account
Data residency: US-hosted; service is available only in the United States and Canada and no regional hosting options are published.
SSO: Not offered. Accounts are managed by username and password rather than through an identity provider.
Security notes: Encrypted app calling over wifi and data, with call forwarding riding the ordinary PSTN to the destination handset. Recording is available on the top tier only and recording announcements must be configured by the customer to match one-party or two-party consent requirements. As part of GoTo, the parent company maintains a broader security program, but Grasshopper itself does not publish a standalone certification set.

Support & resources

Channels: Phone supportLive chatEmail supportOptional paid live receptionist service
Documentation: Help centre covering signup, number selection, porting, greetings, extensions, texting, and app setup.
Community: No large official community forum; the customer base is small businesses rather than administrators, and support is handled one to one.

Company

Founded: 2003
Headquarters: Boston, Massachusetts, United States (operated as part of GoTo)
Ownership: Owned by GoTo (formerly LogMeIn), which is privately held by Francisco Partners and Evergreen Coast Capital
Founders: David Hauser, Siamak Taghaddos
Employees: Not separately disclosed; operated as a brand within GoTo
Funding: Bootstrapped to profitability as GotVMail with no venture funding, then acquired by Citrix in May 2015 for $165M in cash plus roughly $8.6M in stock; moved to LogMeIn in the 2017 GoTo spin-merge and now sits inside GoTo.

Funding history

Round	Amount	Year	Notes
Bootstrapped	No outside capital raised	2003 to 2015	The founders retained roughly 90 percent of the company through to the sale, which is unusual for a business of that size.
Acquisition by Citrix	$165M cash plus about $8.6M in stock	2015	Citrix bought Grasshopper Group LLC to broaden its small-business communications line alongside GoToMeeting.
Spin-merge into LogMeIn	Part of a $1.8B transaction	2017	Citrix's GoTo business, including Grasshopper, merged into LogMeIn, which later rebranded as GoTo.

Timeline

2003Founded as GotVMail by David Hauser and Siamak Taghaddos to give small businesses a professional phone presence without a phone system.
2009Rebrands from GotVMail to Grasshopper, having grown to substantial scale entirely without venture funding.
2015Acquired by Citrix Systems for $165M in cash plus about $8.6M in stock, joining the GoToMeeting family of small-business products.
2017Moves to LogMeIn as part of the Citrix GoTo spin-merge, later becoming part of the rebranded GoTo.
2022GoTo repositions its portfolio around GoTo Connect for larger customers, leaving Grasshopper as the entry-level virtual phone brand.
2024Adds AI call summaries with sentiment analysis and Instant Response automated text replies to missed calls.
2026Published pricing starts at $14 a month flat with unlimited users, unlimited calls, minutes, and texts in the US and Canada, and a seven-day free trial.

Integrations

Existing mobile and landline phones via call forwarding
Email delivery of voicemail transcriptions and faxes
Google Workspace and Microsoft 365 email for notifications
Grasshopper live receptionist service
Voice Studio professional greeting recording
Digital listings management for online directories

Frequently asked questions

10 questions

What is Grasshopper?

Grasshopper is a virtual phone service for very small businesses. It gives you a local, toll-free, or vanity business number, answers it with a custom greeting and extension menu, and forwards each call to the mobile or landline phones your team already uses. It adds business texting, voicemail transcription, virtual fax, automatic text replies to missed calls, and desktop and mobile apps. There is no hardware and no phone system to administer.

How much does Grasshopper cost?

Pricing is flat per account rather than per user, starting at $14 a month for True Solo (one number, one extension). Solo Plus is around $25 a month for one number and roughly three extensions, and Small Business is around $55 a month for about five numbers, unlimited extensions, call recording, transfers, and simultaneous call handling. Users are unlimited on every plan. Additional numbers are about $9 a month each, and there is a seven-day free trial.

Is Grasshopper priced per user?

No, and this is its main commercial advantage. Every plan includes unlimited users. What the tiers sell is phone numbers and extensions. A five-person team on Small Business pays about $55 in total, where five seats of a per-seat competitor at $25 would be $125. The moment your headcount grows, Grasshopper gets relatively cheaper rather than more expensive.

Can I use Grasshopper for outbound sales calling?

Not seriously. There is no power dialer, no parallel dialing, no local presence number rotation, no answering machine detection, no dispositions, and no cadence tooling. Call blasting sounds like an outbound feature but is actually inbound distribution, ringing several of your phones at once. A three-person team making 100 calls a day each would be dialing all 6,300 of those calls by hand with no logging. Look at PhoneBurner, Kixie, or Salesfinity instead.

Does Grasshopper record calls?

Only on the Small Business tier. True Solo and Solo Plus do not include recording at all. Where recording is available, Grasshopper also produces AI summaries with sentiment analysis. If you record, configuring an appropriate announcement is your responsibility: two-party consent applies in states such as California, Florida, and Pennsylvania, and one-party consent in much of the rest of the US.

What does international calling cost?

Unlimited calls, minutes, and texts apply to the US and Canada only. International calls are billed per minute at published destination rates, and Grasshopper does not sell in-country numbers outside North America, so there is no way to present a local identity in another market. If international calling is a meaningful part of your business, CloudTalk or Ringover are the right vendors instead.

Will my Grasshopper calls be flagged as spam?

Outbound calls are signed under STIR/SHAKEN by the underlying carrier, which helps, but a virtual number that suddenly starts placing high call volume is exactly the pattern carrier analytics flag. Register your business name for caller ID, ramp new numbers gradually, and remember that Grasshopper does not offer branded caller ID or an active spam remediation service the way CloudTalk and the larger carriers do. For business texting in the US you must also complete 10DLC brand and campaign registration, which carries small carrier fees.

Does Grasshopper integrate with my CRM?

Not in any meaningful way. There is no CTI panel, no screen pop, no click-to-call from a CRM record, and no automatic activity logging into Salesforce or HubSpot. This is the clearest functional gap between Grasshopper and Quo, Aircall, or RingCentral Advanced, and it is the reason Grasshopper is a business phone presence rather than a sales tool.

Can Grasshopper tell me which marketing campaign produced a call?

No. The site uses the phrase call tracking, but that means call logs and volume reporting, not marketing attribution. There is no dynamic number insertion, no per-source number pools, and no keyword-level reporting. If you need to know which ad or keyword drove a phone call, you need a call tracking product such as WhatConverts or CTM sitting in front of your phone service.

Who owns Grasshopper now?

GoTo, the company formerly known as LogMeIn, which is privately held by Francisco Partners and Evergreen Coast Capital. Grasshopper was bootstrapped from 2003 as GotVMail, sold to Citrix in May 2015 for $165M in cash plus about $8.6M in stock, and moved to LogMeIn in the 2017 GoTo spin-merge. It still operates under its own brand with its own pricing and self-serve signup. The practical risk is not discontinuation but stagnation, since GoTo Connect is the parent's strategic product.

Editorial verdict

Grasshopper is the cheapest honest answer to a narrow question: how does a very small business stop giving customers a personal mobile number and start sounding like a company. At $14 a month flat with unlimited users, unlimited calls and texts, a custom greeting, extensions that ring the phones you already own, and automatic text replies to missed calls, it does that job better per dollar than anything else here, and the flat pricing means it gets relatively cheaper as you add people. It is also strictly limited: no dialer, no CRM logging, no per-rep analytics, no desk phones, no marketing attribution, and no recording below the top tier. Buy it if you are one to five people who want a professional front door with zero administration. Move to Quo, Ooma Office, or RingCentral the moment more than one person needs to see the same conversation, log it to a CRM, or be measured on it.

Written by the SaaSTracker editorial team. Awards, when shown, are judged against the published criteria in our methodology.

Awards & badges

1 held

Grasshopper holds 1 award from the SaaSTracker editorial program. Badges may be displayed by the vendor; each embed links back to this profile.

Best Value · Dialers & Business Phone

“$14 a month for the whole account with unlimited users: a business number that rings the phones you already own.”

Embed code

<a href="https://saastracker.org/products/grasshopper"><img src="https://saastracker.org/badges/embed/grasshopper/best-value-summer-2026.svg" width="180" height="180" alt="Grasshopper: Best Value, Dialers & Business Phone. SaaSTracker Summer 2026 Awards." /></a>

Download: SVG · PNG