Nextiva vs Quo (formerly OpenPhone)
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
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The short answer
Both sides assessedNextiva compared with Quo (formerly OpenPhone)
Quo starts at $15 annually ($19 monthly), has no seat minimum and is simpler to run from a shared inbox. Nextiva's Core matches the annual price with video meetings, team chat and 24/7 phone support, but its monthly rate is higher. A very small team that lives in texting should choose Quo; a business wanting video and review management in the same app should look at Nextiva.
Quo (formerly OpenPhone) compared with Nextiva
Nextiva matches Quo's $15 annual entry with video meetings, team chat and 24/7 phone support, at a higher monthly rate and on a 12-month term for the discounted price.
Choose Nextiva if
Small businesses with up to about 100 employees that want one vendor for phone, texting, video, team chat and online review management, with 24/7 phone support, and that do not need an outbound list dialer.
Choose Quo (formerly OpenPhone) if
Small businesses, agencies, trades, and founder-led sales teams who need a shared work number with texting, light routing, and CRM logging, and who make dozens of calls a day rather than hundreds. Anyone who wants a business phone that costs less than a lunch per seat and can be live in an afternoon.
Side by side
13 attributes| Attribute | Nextiva | Quo (formerly OpenPhone) |
|---|---|---|
| Category | Calling | Calling |
| Starting price | $15 per user per month on annual small-business pricing ($23 monthly) | $15 per user per month billed annually ($19 monthly) (7 days trial) |
| Pricing model | Per-user per-month subscription on three small-business plans, with discounted annual pricing for new customers of 1 to 100 employees on 12-month terms, per-agent contact center plans, and paid add-ons for AI reception, CRM integrations, recording and chat. | Per-user per-month subscription with a number included in every seat, unlimited US and Canada calling and messaging on all tiers, and usage-based charges only for international calling, extra numbers, automated SMS, and AI credits. |
| Free plan | No | No |
| Free trial | No | 7 days |
| Best for | Small businesses with up to about 100 employees that want one vendor for phone, texting, video, team chat and online review management, with 24/7 phone support, and that do not need an outbound list dialer. | Small businesses, agencies, trades, and founder-led sales teams who need a shared work number with texting, light routing, and CRM logging, and who make dozens of calls a day rather than hundreds. Anyone who wants a business phone that costs less than a lunch per seat and can be live in an afternoon. |
| Setup time | Same day for Core: buy online, pick numbers, install apps. Engage, Scale and contact center plans start after a demo and a sales process. | Under an hour for a solo user and about half a day for a small team. Choose a number, install the apps, set business hours and a ring group, and you are live. Number porting takes longer, typically one to two weeks, and runs in parallel while you use a temporary number. |
| Learning curve | Low for everyday calling and texting; moderate for contact center routing and workflow building on Scale. | Near zero. The interface is a messaging app with a keypad, and staff who have never used a business phone system understand it without training. The only genuinely unfamiliar concept is A2P 10DLC registration, which the product walks you through. |
| Platforms | Desktop app, iOS, Android, Web browser (Engage and Scale) | iOS, Android, macOS desktop app, Windows desktop app, Web app, Chrome extension |
| Compliance | SOC 2, ISO 27001, HIPAA, PCI-DSS secure payment on the Professional contact center plan | SOC 2, GDPR, A2P 10DLC carrier registration handled in-product, STIR/SHAKEN attestation on outbound US calls |
| Founded | 2006 | 2018 |
| Headquarters | Scottsdale, Arizona, United States | San Francisco, California, United States (remote-first) |
| Ownership | Venture-backed | Venture-backed |
Strengths and limitations
Nextiva
Strengths
- Published per-user prices for monthly and annual billing on every small-business plan.
- A broad bundle: voice, SMS, video, team chat, shared email inbox and online review management in one app.
- 24/7 phone, email and chat support on every plan, according to the plan comparison.
- SOC 2 and ISO 27001 certification listed on the pricing page, with HIPAA compliance on the site.
Limitations
- No self-serve list dialer; progressive and predictive dialing are on a quote-only contact center plan.
- Only Core can be bought without a demo.
- CRM integrations with Salesforce and HubSpot are add-ons with unpublished prices.
- Annual prices are limited to new customers of 1 to 100 employees on a 12-month term, and monthly rates run much higher.
Quo (formerly OpenPhone)
Strengths
- The shared-number inbox with internal comments and assignment is the single best small-team phone experience on the market and is why the product spreads by word of mouth.
- A phone number is included in every seat, unlimited US and Canada calling is on the cheapest tier, and there is no seat minimum, so the entry cost is genuinely $15.
- API access on every plan including Starter, which most competitors reserve for their top tier or a custom contract.
- Setup is measured in minutes, not days: pick a number, install apps, invite the team. No PBX concepts, no dial plans, no reseller.
Limitations
- No dialer of any kind: no power dialing, no parallel lines, no answering machine detection, no local presence rotation. For a real outbound motion this is disqualifying.
- Unlimited calling stops at the US and Canadian border, and international is metered, which makes cost modelling awkward for anyone selling across regions.
- Call recording, CRM logging, and phone menus are all gated behind the Business tier, so the advertised $15 entry price is not the price most buyers actually pay.
- The Scale tier at $35 mostly buys support and call tags. The value curve flattens hard after Business.
Pricing compared
Nextiva
Per-user per-month subscription on three small-business plans, with discounted annual pricing for new customers of 1 to 100 employees on 12-month terms, per-agent contact center plans, and paid add-ons for AI reception, CRM integrations, recording and chat.
- Core$15
- Engage$25
- Scale$75
- Contact center EssentialFrom $75
- Contact center Professional and PremiumCustom
Core at $15 on an annual term is competitive with Quo and RingCentral's entry plan and includes video, team chat and review management that pure phone tools lack. The value case for sales teams is weaker: CRM integrations are add-ons, the list dialer is quote-only, and the monthly rates are roughly 50 percent higher than the annual ones. Nextiva is good value as a small-business communications suite and poor value as a sales dialer.
Quo (formerly OpenPhone)
Per-user per-month subscription with a number included in every seat, unlimited US and Canada calling and messaging on all tiers, and usage-based charges only for international calling, extra numbers, automated SMS, and AI credits.
- Starter$15
- Business$23
- Scale$35
At $23 a seat for recording, transcripts, AI summaries, and CRM write-back, Business is the best price-to-capability ratio in small-business phone, and the fact that a number is included rather than billed separately quietly saves another few dollars a seat against Aircall or CloudTalk. The value case collapses only in two places: heavy international traffic, which is metered, and outbound dialing, which does not exist here at all. Judged as a phone system for a company under 30 people, it is underpriced. Judged as a sales dialer, it is not competing.
Editorial verdict on each
Nextiva
Nextiva is a mature small-business communications suite with a low annual entry price, 24/7 support and a broader bundle than most phone vendors, taking in video, team chat and online review management. It is not a sales dialer that a small team can buy by card: predictive dialing sits on a quote-only contact center plan, CRM integrations are add-ons, and only Core skips the demo. Buy it for a business that mainly takes customer calls and texts and wants one app for all of it on an annual term. Look elsewhere in this category for outbound dialing.
Read the full Nextiva profileQuo (formerly OpenPhone)
Ease of UseQuo is the best small-business phone system you can buy for the money, and it is not an outbound sales tool. The shared-number inbox, the included number in every seat, the absence of a seat minimum, and API access on the cheapest plan add up to a product that a two-person company can adopt in an afternoon and never think about again. Business at $23 with recording, transcripts, AI summaries, and HubSpot or Salesforce write-back is the tier to buy. What you do not get is any dialer, any local presence rotation, any spam remediation, or unlimited calling beyond North America, and those absences are the whole difference between this category's phone systems and its dialers. If your reps work lists, buy Kixie or PhoneBurner. If customers call you and you call them back, buy Quo and stop shopping.
Read the full Quo (formerly OpenPhone) profileNextiva profile last reviewed 2026-09-26; Quo (formerly OpenPhone) last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.
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Frequently asked questions
6 questionsWhat is the difference between Nextiva and Quo (formerly OpenPhone)?
Quo starts at $15 annually ($19 monthly), has no seat minimum and is simpler to run from a shared inbox. Nextiva's Core matches the annual price with video meetings, team chat and 24/7 phone support, but its monthly rate is higher. A very small team that lives in texting should choose Quo; a business wanting video and review management in the same app should look at Nextiva.
Is Nextiva or Quo (formerly OpenPhone) cheaper?
Nextiva starts at $15 per user per month on annual small-business pricing ($23 monthly). Quo (formerly OpenPhone) starts at $15 per user per month billed annually ($19 monthly) (7 days trial). The billing models differ, so the entry price is rarely the whole cost. Nextiva pricing model: Per-user per-month subscription on three small-business plans, with discounted annual pricing for new customers of 1 to 100 employees on 12-month terms, per-agent contact center plans, and paid add-ons for AI reception, CRM integrations, recording and chat. Quo (formerly OpenPhone) pricing model: Per-user per-month subscription with a number included in every seat, unlimited US and Canada calling and messaging on all tiers, and usage-based charges only for international calling, extra numbers, automated SMS, and AI credits.
Does Nextiva or Quo (formerly OpenPhone) have a free plan?
Nextiva has no free plan. Quo (formerly OpenPhone) has no free plan. Trial terms: 7 days.
Who should choose Nextiva?
Small businesses with up to about 100 employees that want one vendor for phone, texting, video, team chat and online review management, with 24/7 phone support, and that do not need an outbound list dialer.
Who should choose Quo (formerly OpenPhone)?
Small businesses, agencies, trades, and founder-led sales teams who need a shared work number with texting, light routing, and CRM logging, and who make dozens of calls a day rather than hundreds. Anyone who wants a business phone that costs less than a lunch per seat and can be live in an afternoon.
What are the best alternatives to Nextiva and Quo (formerly OpenPhone)?
SaaSTracker profiles 17 products in Dialers & Business Phone. The Summer 2026 awards in the category went to Aircall (Category Leader), Grasshopper (Best Value), Salesfinity (Momentum). Every profile is compiled from primary sources, so a shortlist can be built from pricing, limitations, and fit rather than from star ratings.
