Nextiva vs Ooma Office
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
Still shortlisting? Browse the best in Dialers & Business Phone for every option we track, with award winners called out.
The short answer
Both sides assessedNextiva compared with Ooma Office
Ooma Office is a no-contract business phone from $19.95 a user. Nextiva's Core is cheaper on an annual term and adds video and review management, while Ooma avoids the 12-month commitment. Choose Ooma for month-to-month simplicity; choose Nextiva for a broader bundle on an annual term.
Ooma Office compared with Nextiva
Nextiva's Core is cheaper than Ooma Office on an annual term and adds video and review management, while Ooma keeps the no-contract simplicity.
Choose Nextiva if
Small businesses with up to about 100 employees that want one vendor for phone, texting, video, team chat and online review management, with 24/7 phone support, and that do not need an outbound list dialer.
Choose Ooma Office if
Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them.
Side by side
13 attributes| Attribute | Nextiva | Ooma Office |
|---|---|---|
| Category | Calling | Calling |
| Starting price | $15 per user per month on annual small-business pricing ($23 monthly) | $19.95 per user per month (free trial) |
| Pricing model | Per-user per-month subscription on three small-business plans, with discounted annual pricing for new customers of 1 to 100 employees on 12-month terms, per-agent contact center plans, and paid add-ons for AI reception, CRM integrations, recording and chat. | Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase. |
| Free plan | No | No |
| Free trial | No | No published free trial; the no-contract month-to-month terms and a 30-day money-back window on hardware serve as the evaluation path |
| Best for | Small businesses with up to about 100 employees that want one vendor for phone, texting, video, team chat and online review management, with 24/7 phone support, and that do not need an outbound list dialer. | Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them. |
| Setup time | Same day for Core: buy online, pick numbers, install apps. Engage, Scale and contact center plans start after a demo and a sales process. | A softphone-only account with new numbers can be live the same day. Ported numbers take one to three weeks for simple local ports and longer for toll-free, with the old service kept running in the meantime. Hardware deployments add shipping time plus an afternoon of plugging in handsets, which provision themselves. |
| Learning curve | Low for everyday calling and texting; moderate for contact center routing and workflow building on Scale. | Low by design. The admin console is intended for an office manager, not an IT team, and the vocabulary is receptionist, ring group, and extension rather than SIP, dial plan, and trunk. The most common configuration mistake is after-hours routing. |
| Platforms | Desktop app, iOS, Android, Web browser (Engage and Scale) | iOS and Android apps (all tiers), Windows and macOS desktop apps (Pro and above), Web admin console, Ooma IP phones and base stations, Analog telephone adapters for existing handsets and fax machines |
| Compliance | SOC 2, ISO 27001, HIPAA, PCI-DSS secure payment on the Professional contact center plan | Licensed US carrier with STIR/SHAKEN call signing, E911 address registration per device location (Kari's Law and RAY BAUM's Act), HIPAA-conscious configuration available for healthcare customers, with terms to be confirmed per account |
| Founded | 2006 | 2004 |
| Headquarters | Scottsdale, Arizona, United States | Sunnyvale, California, United States |
| Ownership | Venture-backed | Publicly traded (NYSE: OOMA) |
Strengths and limitations
Nextiva
Strengths
- Published per-user prices for monthly and annual billing on every small-business plan.
- A broad bundle: voice, SMS, video, team chat, shared email inbox and online review management in one app.
- 24/7 phone, email and chat support on every plan, according to the plan comparison.
- SOC 2 and ISO 27001 certification listed on the pricing page, with HIPAA compliance on the site.
Limitations
- No self-serve list dialer; progressive and predictive dialing are on a quote-only contact center plan.
- Only Core can be bought without a demo.
- CRM integrations with Salesforce and HubSpot are add-ons with unpublished prices.
- Annual prices are limited to new customers of 1 to 100 employees on a 12-month term, and monthly rates run much higher.
Ooma Office
Strengths
- Unlimited calling across the US, Canada, Mexico, and Puerto Rico on every tier, a wider free footprint than RingCentral, Zoom Phone, Google Voice, or Quo offer.
- No contract on any small-business tier, which makes the decision reversible and removes the standard UCaaS regret.
- Free number porting and a free toll-free number included, so switching costs almost nothing up front.
- 24/7 phone and chat support included at $19.95 rather than reserved for a premium tier.
Limitations
- No dialer of any kind, so outbound sales volume is entirely manual.
- The integration surface is a handful of CRM connectors on the top tier only, with no broad app gallery and a limited public API.
- Texting is capped at 250 or 1,000 messages a month, which is restrictive for any business that uses SMS as a customer channel.
- Call recording is not available at all on the entry tier, so the real entry price for most sales-adjacent buyers is $24.95.
Pricing compared
Nextiva
Per-user per-month subscription on three small-business plans, with discounted annual pricing for new customers of 1 to 100 employees on 12-month terms, per-agent contact center plans, and paid add-ons for AI reception, CRM integrations, recording and chat.
- Core$15
- Engage$25
- Scale$75
- Contact center EssentialFrom $75
- Contact center Professional and PremiumCustom
Core at $15 on an annual term is competitive with Quo and RingCentral's entry plan and includes video, team chat and review management that pure phone tools lack. The value case for sales teams is weaker: CRM integrations are add-ons, the list dialer is quote-only, and the monthly rates are roughly 50 percent higher than the annual ones. Nextiva is good value as a small-business communications suite and poor value as a sales dialer.
Ooma Office
Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase.
- Essentials$19.95
- Pro$24.95
- Pro Plus$29.95
- EnterpriseQuoted
Ooma Office is the best value in this category for a business that wants a phone system and nothing else. At $19.95 you get a virtual receptionist, unlimited calling across four North American territories, a free toll-free number, free porting, 24/7 support, and no contract, which is a shorter list of caveats than any competitor at the price. Pro at $24.95 adds recording and the desktop app and is where the product is complete. The value stops abruptly at the edges: there is no dialer, the integration list is a handful of CRMs, analytics are basic, and the AI layer summarizes rather than coaches. For a three-person team, three Pro seats are $74.85 a month, and 6,300 domestic calls a month cost nothing extra because domestic minutes are unlimited. What that money does not buy is any help placing those calls; every one of them is dialed by hand.
Editorial verdict on each
Nextiva
Nextiva is a mature small-business communications suite with a low annual entry price, 24/7 support and a broader bundle than most phone vendors, taking in video, team chat and online review management. It is not a sales dialer that a small team can buy by card: predictive dialing sits on a quote-only contact center plan, CRM integrations are add-ons, and only Core skips the demo. Buy it for a business that mainly takes customer calls and texts and wants one app for all of it on an annual term. Look elsewhere in this category for outbound dialing.
Read the full Nextiva profileOoma Office
Ooma Office is the least stressful purchase in this category. No contract, free porting, a free toll-free number, unlimited calling across four North American territories, a virtual receptionist at the entry tier, and 24/7 support at $19.95 a seat is a better set of terms than any competitor offers at the price, and the product does the phone system job without pretending to be anything larger. Buy it if you run a small business with an office, a front desk, and customers who dial you: trades, clinics, practices, dealerships, multi-site operators. Do not buy it if you need a dialer, deep CRM logging, real analytics, marketing attribution, or a compliance package that survives a security questionnaire, because Ooma will lose every one of those comparisons and is honest enough not to pretend otherwise. Pro at $24.95 is the tier to price against, since recording and the desktop app are what Essentials users miss within the first week.
Read the full Ooma Office profileNextiva profile last reviewed 2026-09-26; Ooma Office last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.
The best in Dialers & Business Phone
17 trackedSales dialers and business phone systems give a team numbers, call routing, and outbound dialing modes, with CRM logging so every conversation is captured against a record.
The integration-first cloud phone, wired into more of the small-business stack than any competitor.
$14 a month for the whole account with unlimited users: a business number that rings the phones you already own.
A parallel dialer you can actually buy with a credit card brought enterprise connect rates to self-serve teams.
A licensed carrier with an API bolted to the front of its own network, removing the reseller layer most other dialers are built on.
A solo user is live in under an hour and the interface is a messaging app with a keypad, so staff take calls with no training at all.
Frequently asked questions
6 questionsWhat is the difference between Nextiva and Ooma Office?
Ooma Office is a no-contract business phone from $19.95 a user. Nextiva's Core is cheaper on an annual term and adds video and review management, while Ooma avoids the 12-month commitment. Choose Ooma for month-to-month simplicity; choose Nextiva for a broader bundle on an annual term.
Is Nextiva or Ooma Office cheaper?
Nextiva starts at $15 per user per month on annual small-business pricing ($23 monthly). Ooma Office starts at $19.95 per user per month (free trial). The billing models differ, so the entry price is rarely the whole cost. Nextiva pricing model: Per-user per-month subscription on three small-business plans, with discounted annual pricing for new customers of 1 to 100 employees on 12-month terms, per-agent contact center plans, and paid add-ons for AI reception, CRM integrations, recording and chat. Ooma Office pricing model: Per-user per-month subscription across three published small-business tiers, no contract required, with unlimited calling to the US, Canada, Mexico, and Puerto Rico included on all tiers and hardware sold separately as a one-time purchase.
Does Nextiva or Ooma Office have a free plan?
Nextiva has no free plan. Ooma Office has no free plan. Trial terms: No published free trial; the no-contract month-to-month terms and a 30-day money-back window on hardware serve as the evaluation path.
Who should choose Nextiva?
Small businesses with up to about 100 employees that want one vendor for phone, texting, video, team chat and online review management, with 24/7 phone support, and that do not need an outbound list dialer.
Who should choose Ooma Office?
Small businesses with a physical presence and a real phone: trades, clinics, dealerships, restaurants, law offices, property managers, and multi-site operators who want unlimited North American calling, a professional-sounding front door, no contract, and a bill that does not surprise them.
What are the best alternatives to Nextiva and Ooma Office?
SaaSTracker profiles 17 products in Dialers & Business Phone. The Summer 2026 awards in the category went to Aircall (Category Leader), Grasshopper (Best Value), Salesfinity (Momentum). Every profile is compiled from primary sources, so a shortlist can be built from pricing, limitations, and fit rather than from star ratings.
