My AI Front Desk
An AI receptionist bundled with chat, SMS, a CRM and outbound calling in one small-business plan
My AI Front Desk (now branded Frontdesk, from AI Front Desk, Inc.) is an AI receptionist for small businesses that answers calls on your existing number 24/7, books appointments, transfers hot leads and texts follow-ups, bundled with a web chatbot, two-way SMS, an AI-native CRM and automated outbound calls in one Business-in-a-Box plan at $99 a month or $79 a month billed annually, including 200 voice minutes and a 7-day free trial.
Overview
My AI Front Desk is sold by AI Front Desk, Inc., a Delaware corporation with its principal place of business in California, and the product now carries the shorter Frontdesk brand on myaifrontdesk.com. The vendor describes its phone agent as its first AI voice product, launched in 2023, and says its engineering team includes former Meta engineers who spent two years building the platform.
The pricing model is closer to a small-business software bundle than to the per-minute developer platforms that fill this category. One self-serve plan, Business-in-a-Box, costs $99 a month or $79 a month billed annually and includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 AI-drafted emails, 300 website form submissions and 20 outbound calls a day. A pool of 1,000 overage credits (worth $10) comes with it each month, and extra usage draws on credits at 25 credits ($0.25) per voice minute.
What that price buys beyond answering calls is the argument for it. The same AI handles web chat and texts, writes every conversation into a built-in CRM with fields you define in plain English, runs follow-up sequences, and places CRM-triggered outbound calls with retries and voicemail drops. There is also a PBX capture product that transcribes human calls from 3CX, RingCentral, Dialpad or Aircall into CRM records.
The limits sit in the entry plan's allowances: two editor seats, a 20-page knowledge base, two of each agent action, three notification recipients and a data retention window of the last 200 logs. API access, custom integrations, volume voice rates and a dedicated account manager are reserved for the quoted Partner and Enterprise tier, and white-label reselling starts at $500 a month.
Best for
Small service businesses (property managers, clinics and therapy practices, home services, retail showrooms) handling up to about ten customer interactions a day that want calls, chat and texts answered by one AI with a CRM attached, rather than assembling a voice agent from a developer platform.
Not the right fit for
- Developers building custom voice agents on their own stack; API access is limited to the quoted Partner and Enterprise tier.
- High-volume call centers on the self-serve plan. Business-in-a-Box is sized for 1 to 10 interactions a day, and more than 25 a day moves you to quoted pricing.
- Teams that need a long call history on the entry plan, which retains the last 200 logs.
- Anyone wanting a permanent free tier; the pricing page lists a 7-day trial and says there is no permanently free plan.
How it works
- 1
You sign up, enter your website URL or describe the business, and the setup builds a receptionist from it; the vendor says this takes under five minutes, then you forward your existing business number to Frontdesk.
- 2
When a customer calls, the AI answers in under a second, follows your instructions and knowledge base, routes by reason, urgency, language or VIP status, books into Google Calendar, and live-transfers hot leads or urgent calls with a spoken summary.
- 3
Every call is recorded, transcribed and summarized, and the details land in the built-in CRM, which triggers follow-ups: an SMS confirmation, an email, a callback or an escalation to your team.
- 4
For outbound work you define a contact list, script, calling window and retry rules, or trigger calls from CRM events such as a new lead or a form submission; outcomes are logged back to each contact.
Feature breakdown
20 features in 5 modulesInbound call answering
The core receptionist, running on the number you already have.- 24/7 call answering
- Picks up every inbound call in under a second, nights, weekends and holidays, with no hold queue.
- Keep your existing number
- Forward your current business line to Frontdesk; the vendor says it works across major carriers and cloud phone systems with no new hardware or PBX changes.
- Intent-based routing
- Routes by reason for call, urgency, language or VIP status, with separate flows for sales, support and after-hours.
- Warm transfers
- Live-transfers hot leads or urgent calls to a team member with a spoken context summary before the handoff.
- Visual IVR menus
- Press-1 menus, departmental extensions and conditional branches configured visually, without a PBX.
- Appointment booking
- Books appointments during the call through Google Calendar integration, with SMS confirmations sent before the call ends.
- Multilingual voice
- The pricing page advertises more than 20 languages.
Records and knowledge
Every conversation becomes searchable data.- Recording, transcripts and summaries
- Every call is recorded, transcribed and summarized, with search across conversations; voicemail callers get an AI summary and a callback task.
- Knowledge base
- Upload information the AI uses to answer questions; 20 pages on Business-in-a-Box.
- Custom extracted fields
- Define fields such as intent, timing, budget or move-in date in plain English and the AI fills them after each conversation, feeding analytics and automations.
- AI-native CRM
- A built-in CRM updated from every call, chat and text, with one memory per customer across channels.
Other channels
Chat, SMS and email share the voice agent's context.- Web chatbot and voicebot
- 100 chatbot conversations a month on Business-in-a-Box, plus a website voicebot billed like phone minutes.
- Two-way SMS agent
- 400 texts a month for appointment links, directions and follow-ups, with a verified outbound number that shows your business name.
- AI email drafts
- 500 AI-written emails a month as part of follow-ups and sequences.
- Website forms
- 300 form submissions a month captured as leads that can trigger calls or texts.
Outbound and automation
The receptionist can also make calls, within a daily cap.- Automated outbound calls
- CRM-triggered or scheduled campaigns with personalized variables, voicemail drops, retry rules and calling windows; capped at 20 calls a day on Business-in-a-Box.
- Sequence automations
- Unlimited follow-up workflows, for example a text to a new lead and an email the next day if there is no reply.
- PBX call capture
- Pulls recordings from 3CX, RingCentral, Dialpad or Aircall, transcribes them and writes structured CRM records for calls your staff handled.
- Zapier
- Connects to other apps through Zapier on Business-in-a-Box; API access and custom integrations are on Partner and Enterprise.
Reselling
A white-label program for agencies.- White-label reseller platform
- Resell under your own brand and domain with Stripe rebilling, per-client feature toggles and an admin dashboard; partner plans are custom and start at $500 a month according to the pricing FAQ.
Use cases
3 documentedProperty manager with a small leasing office
Prospects and residents call after 5 PM and on weekends, and nobody answers.
Business-in-a-Box answers every call, books tours into the calendar, logs maintenance requests and texts confirmations, for $79 a month billed annually.
Owner of a therapy or speech clinic
Intake calls pile up while clinicians are in sessions.
The AI captures caller details and reason for call, books appointments, and hands urgent calls to staff with a summary; the vendor states HIPAA support with signed BAAs.
Home-services company reactivating old quotes
Wants to call back a list of past estimates without tying up the office.
An outbound campaign with a script template, retries and voicemail drops, within the 20 calls a day cap, with outcomes written back to the CRM.
Pricing
from $99 per month, or $79 per month billed annually (Business-in-a-Box, 200 voice minutes)One self-serve plan with bundled monthly allowances across voice, chat, SMS, email and forms, plus a monthly pool of overage credits at $0.01 each; higher volumes move to quoted Partner and Enterprise pricing.
| Plan | Price | Includes |
|---|---|---|
| Business-in-a-Box | $99 per month ($79 per month billed annually) |
Sized for 1 to 10 interactions a day; 2 editor seats, unlimited view-only seats and the last 200 logs retained. |
| Partner / Enterprise | Custom quoted on monthly volume |
|
Add-ons
- Overage credits ($10 per 1,000 credits (auto-reload)): Purchased credits never expire; the monthly included pool does.
- Voice overage (25 credits ($0.25) per minute): Enterprise from 7 credits a minute.
- SMS overage (4 credits ($0.04) per message)
- Chatbot overage (5 credits ($0.05) per conversation)
- White-label partner plan (From $500 per month): Custom pricing for resellers.
Billing notes
- Annual billing takes 20% off, bringing Business-in-a-Box from $99 to $79 a month, billed upfront.
- No contract, no per-seat and no per-call fees on Business-in-a-Box, according to the pricing FAQ.
- Each month includes 1,000 overage credits that expire at month end; auto-reload adds 1,000 credits for $10, and purchased credits never expire.
- Outbound calls are a hard cap of 20 a day on the self-serve plan.
- The pricing page says there is no permanently free plan, while the homepage FAQ describes a Free plan with limited monthly usage and no card; confirm at signup which one applies.
Value assessment: At $79 to $99 a month, Business-in-a-Box costs more than the cheapest AI receptionists but includes a CRM, web chat, two-way SMS, outbound calling and automations that a small business would otherwise buy separately. The 200 included minutes are the constraint: at 25 cents a minute beyond the bundle, a business taking 400 minutes of calls a month uses 5,000 credits of overage, about $40 after the 1,000 included credits. Buy it if you will use the chat, SMS and CRM; if you only need calls answered, a receptionist with more minutes per dollar may be cheaper.
Entry price history
Entry price first recorded on 27 September 2026. It will be re-checked when this category next comes round the rotation.
| Checked | Entry price | What happened |
|---|---|---|
| 27 September 2026 | $99 | First recorded |
Dates are when SaaSTracker checked the vendor’s published pricing, not when the vendor changed it. See the price changes log for movements across the whole database.
Strengths & limitations
Strengths
- One plan covers phone, web chat, SMS, email drafts, forms, CRM and outbound calls, with published monthly and annual prices.
- Works on your existing number by call forwarding, with the vendor claiming setup in under five minutes.
- Custom fields extracted from every conversation drive CRM updates and follow-up automations.
- PBX call capture brings human-handled calls from 3CX, RingCentral, Dialpad or Aircall into the same CRM.
- White-label reseller program for agencies, from $500 a month.
Limitations
- Only 200 voice minutes a month are included; overage is $0.25 a minute on the self-serve plan.
- API access and custom integrations require the quoted Partner or Enterprise tier.
- Entry-plan caps on data retention (last 200 logs), knowledge base (20 pages), editor seats (2) and outbound calls (20 a day).
- The vendor's own pages disagree on whether a free plan exists.
- The company does not publish a founding year, founders or funding amounts; the launch year here is a vendor-stated product date.
Head-to-head comparisons
3 alternativesMy AI Front Desk vs Goodcall
from From roughly $59 per month for a small call allowanceGoodcall's pricing page lists plans from $79 a month ($66 billed annually) with unlimited minutes, so for pure call answering at volume it gives more minutes per dollar. My AI Front Desk costs about the same but includes 200 minutes, and adds a CRM, web chat, SMS and outbound calling. Choose Goodcall if calls are the only channel and volume is high; choose My AI Front Desk if you want the follow-up tools in the same plan.
Full My AI Front Desk vs Goodcall comparisonMy AI Front Desk vs Rosie
from From roughly $49 per month with included minutesRosie's pricing page starts at $49 a month for 250 minutes, a cheaper and simpler receptionist for small service businesses. My AI Front Desk costs more at $79 to $99 but bundles chat, SMS, a CRM, automations and outbound calls. A solo trade business that just needs calls answered should start with Rosie; a business that wants every lead followed up automatically gets more from My AI Front Desk.
Full My AI Front Desk vs Rosie comparisonMy AI Front Desk vs Slang.ai
from From roughly $199 per month per locationSlang.ai is built for restaurants and hospitality, with entry pricing listed between $379 and $399 a month depending on billing term. My AI Front Desk is a fraction of that and more general-purpose, with a CRM and outbound calling. Restaurants that want reservation-system depth should look at Slang.ai; other service businesses will find My AI Front Desk cheaper and broader.
Full My AI Front Desk vs Slang.ai comparisonPairs well with
7 categoriesMy AI Front Desk is a voice AI tool, and a team running it still has 7 neighbouring categories to staff. The pick in each is Zoho CRM for sales CRM, zcal for scheduling & booking, Lusha for B2B data providers, WhatConverts for call tracking & attribution, tawk.to for customer support platforms, Fathom for AI meeting note takers and Novu for notification infrastructure, each the leading tool in that category on published criteria.
- Because
- My AI Front Desk is built for voice AI, not CRM. Zoho CRM adds built-in telephony, web forms, SMS, and omnichannel.
- Benefit
- Every conversation ends up on a record, so a rep leaving does not take the pipeline with them.
- zcalScheduling & Booking · Best Value
- Because
- My AI Front Desk is built for voice AI, not scheduling. zcal adds design-led booking pages.
- Benefit
- Meetings get booked in one click at times that are genuinely free, with no back and forth.
- LushaB2B Data Providers · Best Value
- Because
- My AI Front Desk is built for voice AI, not data. Lusha adds frictionless extension workflow.
- Benefit
- Lists get built in minutes from filters, rather than bought, scraped, or typed out by hand.
- WhatConvertsCall Tracking & Attribution · Ease of Use
- Because
- My AI Front Desk lists entry-plan caps on data retention among its limits. WhatConverts adds enhanced conversions push qualified-lead data back into Google Ads so automated bidding.
- Benefit
- Phone calls get attributed to the campaign that caused them, like every other conversion.
- tawk.toCustomer Support Platforms · Best Value
- Because
- My AI Front Desk is built for voice AI, not support. tawk.to adds unlimited agents and unlimited conversations.
- Benefit
- Questions arrive in one queue with a history attached, instead of scattered across personal inboxes.
- FathomAI Meeting Note Takers · Best Value
- Because
- My AI Front Desk is built for voice AI, not meeting notes. Fathom adds team pricing at $15 to $19 per seat undercuts the individual Premium.
- Benefit
- Nobody types notes during a call, and what was promised on it is searchable afterwards.
- NovuNotification Infrastructure · Best Value
- Because
- My AI Front Desk is built for voice AI, not notifications. Novu adds pro at $30 a month.
- Benefit
- Product events reach people on the channel they actually read, without building a sender for each one.
Pairings follow the methodology: the leading tool in each complementary category, chosen on published criteria. Placement cannot be purchased.
Full My AI Front Desk stackImplementation & onboarding
- Setup time
- Minutes to go live by the vendor's account: enter a website URL or describe the business, review the generated receptionist, and forward your number. Tuning the knowledge base, routing and automations takes longer.
- Learning curve
- Low for the receptionist itself; moderate for building custom extracted fields, sequences and outbound campaigns.
- Onboarding
- Self-serve with a 7-day trial and chatbot and email support on Business-in-a-Box. Partner and Enterprise add white-glove onboarding, priority support, a Slack channel and a dedicated account manager. A public demo line lets you hear the agent before signing up.
- Migration notes
- Because it runs on call forwarding, you can test it alongside an existing answering service and switch by changing the forward. If you are replacing a separate CRM or SMS tool, export contacts first; API-based migration needs the Enterprise tier.
Platform, API & security
- Platforms
- Web appPhone (call forwarding from any carrier)Website chat and voice widget
- API
- API access and custom integrations on the Partner and Enterprise tier only; Zapier on Business-in-a-Box.
- Compliance
- HIPAA with signed BAAs (stated on the vendor site)TCPA consent obligations placed on the customer in the terms of service
- Security notes
- The vendor states encryption in transit and at rest and strict access controls, and offers running models on your own infrastructure for enterprise buyers. No SOC 2 report is published on the pages reviewed.
Support & resources
- Channels
- In-app chatbotEmailPriority support, Slack channel and dedicated account manager on Partner and Enterprise
- Documentation
- Help center at myaifrontdesk.com/help, plus use-case library and industry guides.
Company
- Founded
- 2023
- Headquarters
- California, United States (AI Front Desk, Inc., a Delaware corporation)
- Ownership
- Privately held; the white-label page says the company is backed by investors it does not name
- Funding
- Not disclosed. The vendor does not publish a founding date; 2023 is a proxy taken from the pricing page, which describes the phone agent as its first AI voice product in 2023.
Timeline
- 2023First AI voice product released, per the vendor's pricing page (used here as the proxy start year).
- 2026Sells Business-in-a-Box at $99 a month or $79 annually, bundling voice, chat, SMS, CRM and outbound calling, under the shorter Frontdesk brand.
Integrations
- Google Calendar
- Zapier
- 3CX
- RingCentral
- Dialpad
- Aircall
- Stripe (white-label billing)
- HubSpot
- Salesforce
- Shopify
Frequently asked questions
13 questionsHow much does My AI Front Desk cost?
Business-in-a-Box is $99 a month, or $79 a month billed annually, and includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts and 300 form submissions a month. Partner and Enterprise plans are quoted on volume.
Is there a free trial or free plan?
The pricing page offers a 7-day free trial on Business-in-a-Box and says there is no permanently free plan. The homepage FAQ, however, describes a Free plan with limited usage and no card, so check at signup.
What happens if I go over 200 voice minutes?
Extra minutes draw on a monthly pool of 1,000 overage credits at 25 credits ($0.25) a minute. When the pool runs out, auto-reload adds 1,000 credits for $10.
Can I keep my existing business phone number?
Yes. You forward your current number to Frontdesk, so customers keep dialing the same number.
Can it book appointments and transfer calls?
Yes. It books into Google Calendar during the call and can live-transfer hot leads or urgent calls to your team with a spoken summary first.
Can it make outbound calls?
Yes, through CRM-triggered or scheduled campaigns with retries and voicemail drops, up to 20 outbound calls a day on Business-in-a-Box.
Does it integrate with my CRM?
It includes its own AI CRM and connects to other tools through Zapier on Business-in-a-Box. API access and custom integrations are on Partner and Enterprise.
How many languages does it support?
The pricing page advertises more than 20 languages.
Is My AI Front Desk HIPAA compliant?
The vendor states HIPAA compliance with signed BAAs, encryption in transit and at rest, and strict access controls. Confirm BAA availability for your plan before handling patient data.
Is My AI Front Desk the same as Frontdesk?
Yes. The product at myaifrontdesk.com now brands itself Frontdesk; the company is AI Front Desk, Inc.
What should I pair My AI Front Desk with?
My AI Front Desk is a voice AI tool, and a team running it still has 7 neighbouring categories to staff. The pick in each is Zoho CRM for sales CRM, zcal for scheduling & booking, Lusha for B2B data providers, WhatConverts for call tracking & attribution, tawk.to for customer support platforms, Fathom for AI meeting note takers and Novu for notification infrastructure, each the leading tool in that category on published criteria.
What do I pair with My AI Front Desk for Sales CRM?
Zoho CRM. My AI Front Desk is built for voice AI, not CRM. Zoho CRM adds built-in telephony, web forms, SMS, and omnichannel.
Is My AI Front Desk enough on its own?
For voice AI, yes. My AI Front Desk does not cover scheduling & booking, B2B data providers and call tracking & attribution, and its own profile says so; zcal, Lusha and WhatConverts are the tools that fill those gaps.
Editorial verdict
My AI Front Desk is the AI receptionist to pick when you want the whole front office rather than a phone bot. For $79 a month billed annually, or $99 monthly, a small business gets calls answered on its existing number, bookings, warm transfers, web chat, two-way SMS, a CRM filled from every conversation, and up to 20 outbound calls a day. The catch is the minute bundle: 200 minutes goes quickly for a busy line, overage is 25 cents a minute, and the API sits behind quoted pricing. Use the 7-day trial with real call volume, and compare it against a cheaper calls-only receptionist if you will never use the chat, SMS or CRM.
Written by the SaaSTracker editorial team. Awards, when shown, are judged against the published criteria in our methodology.