Trafft

1. 1

   You configure the business: employees with their own working hours and time zones, services with durations and prices, extras that can be attached to a service to upsell it, and locations. Company days off and per-employee special days override the general schedule.

2. 2

   Clients book through a hosted booking page (eight templates, light and dark, with customisable colours, patterns, and fonts) or an embeddable form on your own site. On the Professional tier you can host the whole thing on your own domain, so nothing tells the client which vendor you use.

3. 3

   At booking you can take a deposit (fixed or variable) or full payment through whichever processor you already use: Stripe including Google Pay and Apple Pay, Square, PayPal, Mollie for euro transactions, or Authorize.Net. Trafft takes no percentage. Refunds are handled in-product.

4. 4

   Around the appointment, email and SMS notifications handle confirmations, reminders, follow-ups, and status changes, with WhatsApp notifications available on higher tiers. Google, Outlook, and Apple calendars sync so staff commitments outside the system block availability, and webhooks plus the API let a developer wire bookings into anything else.

Flat monthly subscription with tiers defined by included users and locations rather than by booking volume. Additional users are a low flat fee. No commission on bookings and no bundled payment processing.

Value assessment: For a multi-staff or multi-location business, Trafft is one of the best-value subscriptions in the category, because the price is flat and the marginal user is $5. Twelve staff on Professional costs $79 a month against roughly $180 on Fresha and $250 on Booksy for a comparable booking capability. You are also keeping 100 percent of your revenue and your existing processor. What you sacrifice is everything adjacent to booking: no till, no inventory, no memberships, no payroll, no marketplace demand, and no vendor scale. If your business already has payments and marketing solved and only needs a good multi-location booking layer, this is the cheapest competent way to get one. If you were hoping the software would also bring you clients, it will not.

Setup time

Half a day to two days depending on scope. Employees, services, extras, and locations are straightforward; a custom domain, branded templates, and API or webhook integration add configuration time.

Learning curve

Low to moderate. The concepts map directly onto a service business, and the admin is cleaner than the salon platforms. Custom roles and the API are the only parts that need someone technical.

Onboarding

Entirely self-serve including the free plan, with a 30-day money-back guarantee on paid tiers. Enterprise arrangements above 50 users are the only path involving a conversation.

Migration notes

Client data imports, but Trafft is not a migration-focused vendor and does not run the assisted switching programmes that Fresha, Booksy, and Vagaro use to win competitors' customers. The considerable advantage is on payments: because Trafft connects to your existing processor rather than replacing it, moving to Trafft does not require a new merchant account or re-collecting stored cards, which removes the riskiest step in most booking software migrations. Published booking links and any embedded forms need updating.

Platforms

Cloud web applicationHosted booking page with eight templatesEmbeddable booking formCustom domain hosting on Professional and above

API

A published API for custom integrations plus webhooks that fire to a custom URL on booking events, available on the higher tiers. This is a genuinely usable developer surface for a product at this price, though narrower than a dedicated scheduling API like Cronofy.

Compliance

GDPR

Data residency

Cloud-hosted; no self-hosted option and no published regional residency choice.

SSO

Custom roles and granular permissions rather than enterprise SSO.

Security notes

Payment credentials remain with your own processor rather than being held by Trafft, which materially reduces the vendor's exposure and yours. Custom roles allow tight scoping of what employees can see across locations. There is no published SOC 2 Type 2 report.

Channels

Email supportIn-product helpPriority support on the Business plan

Documentation

Product documentation and feature guides on trafft.com covering booking, employees, locations, payments, notifications, and the API.

Community

Small user base with a modest community presence; the vendor publishes comparison content and guides rather than running a forum.

Founded

2021

Headquarters

Belgrade, Serbia

Ownership

Independent and unfunded

Employees

Approximately 10

Funding

No external funding reported; Trafft is a small self-funded company.

Trafft is the flat-fee, no-commission, bring-your-own-processor option in a category full of platforms that want a percentage of your business. For a multi-location service operation or an agency running booking for several clients, the arithmetic is decisive: $79 a month covers fifteen users and unlimited locations with a custom domain, where Booksy would charge $249.99 and Fresha around $180 for comparable headcount, and neither would let you keep your own Stripe account or hide the vendor's name from your clients. The tradeoffs are equally clear. There is no till, no inventory, no memberships, no marketplace demand, and the company is ten people with no funding. Buy it if booking is the only problem you need solved and you want to solve it once, cheaply, without giving a platform a share. Look at Picktime if the budget is tighter, Vagaro or Fresha if you need the rest of the business in the same system, and Square if you have not solved payments yet.

Written by the SaaSTracker editorial team. Awards, when shown, are judged against the published criteria in our methodology.