Avoma vs Fireflies.ai
An independent, review-free comparison compiled by the SaaSTracker editorial team. Both products are profiled in full, and neither can pay for placement here.
The short answer
Editorial assessmentAvoma compared with Fireflies.ai
Fireflies is a cheaper, broader capture platform with 100-plus languages, huge integration coverage, and a conversation intelligence layer that is real but shallow, metered by storage and AI credits. Avoma's coaching and revenue modules go substantially deeper on scorecards, trackers, and deal risk. Pick Fireflies to record everything across a whole company cheaply; pick Avoma when a sales manager needs to score and coach against a methodology.
Choose Avoma if
Sales and customer success teams between roughly 5 and 100 seats that want real methodology-based call scoring, competitor and objection tracking, and deal risk alerts, and would rather assemble those from priced modules than sign an enterprise contract to get them.
Choose Fireflies.ai if
Multilingual teams and startups that want one vendor covering transcription, conversation intelligence, task routing, and automation across sales, recruiting, and support, and who are willing to model minute and credit consumption rather than buying on the headline price.
Side by side
13 attributes| Attribute | Avoma | Fireflies.ai |
|---|---|---|
| Category | Call Coaching | Meeting Notes |
| Starting price | $19 per seat per month (Startup, billed annually) (14 days trial) | $0 (Free), then $10 per user per month billed annually (Pro; $18 monthly) (free plan available) |
| Pricing model | Per-seat base subscription in three tiers with seat ceilings, plus separately priced per-seat add-on modules for conversation intelligence, revenue intelligence, and lead routing. Viewers and collaborators are free. | Per-seat subscription across four tiers, metered on two axes: storage minutes and monthly AI credits. Annual billing is roughly 35 to 45 percent cheaper than monthly. |
| Free plan | No | Free forever with unlimited transcription and unlimited AI summaries, 400 minutes of storage per team, 20 AI credits, Zoom, Meet, and Teams support, 100-plus language transcription, real-time notes, search, AskFred, and audio or video upload. |
| Free trial | 14 days on the Organization plan with all add-ons enabled, no credit card required | No fixed trial period published; the free-forever tier is the evaluation path |
| Best for | Sales and customer success teams between roughly 5 and 100 seats that want real methodology-based call scoring, competitor and objection tracking, and deal risk alerts, and would rather assemble those from priced modules than sign an enterprise contract to get them. | Multilingual teams and startups that want one vendor covering transcription, conversation intelligence, task routing, and automation across sales, recruiting, and support, and who are willing to model minute and credit consumption rather than buying on the headline price. |
| Setup time | A day for capture, a week for the coaching layer. Calendar, conferencing, and CRM connections take under an hour; building scorecards that reflect your actual sales process and tuning trackers so they do not fire constantly is the work that takes real time. | Fifteen minutes for basic capture: connect a calendar, confirm which meetings the bot should join, and install the Chrome extension if you use Google Meet. Configuring CRM field mapping, AI Skills, and topic trackers adds a few hours. |
| Learning curve | Moderate to high for admins because of the product's breadth, low for reps. The scorecard builder and tracker configuration are the two places where an unprepared buyer stalls, and using a stock MEDDICC or SPICED template as a starting point is the shortcut. | Moderate, and higher than any other product in this set purely because of surface area. The transcription and summary layer is immediately obvious; AI Skills, conversation intelligence, the rules engine, and voice agents each need their own learning session. |
| Platforms | Web app, Chrome extension, Mobile access, Zoom, Google Meet, and Microsoft Teams bots, Dialer integrations | Web app, Desktop application, iOS and Android apps, Chrome extension for Google Meet, Zoom, Google Meet, and Microsoft Teams, Aircall and RingCentral dialers, MCP server |
| Compliance | SOC 2 Type II, GDPR, HIPAA (Enterprise tier) | SOC 2 Type II, GDPR, HIPAA (Enterprise tier), Zero data retention for AI training |
| Founded | 2017 | 2016 |
| Headquarters | Palo Alto, California, United States | Miami, Florida, United States (previously Pleasanton, California), with a distributed team across 20 countries and 47 cities |
| Ownership | Venture-backed | Venture-backed |
Strengths and limitations
Avoma
Strengths
- Real custom scorecards built on named methodologies (MEDDICC, SPICED, BANT) with automated scoring across 100 percent of calls, which is genuine coaching infrastructure rather than AI commentary.
- Smart trackers detect phrases semantically instead of by literal keyword, so competitor and churn signals surface even when a prospect uses different words.
- Full talk-pattern analytics including talk-to-listen ratio, longest monologue, filler words, and patience, compared against top performers rather than reported in isolation.
- Dialer integrations bring phone calls into the same archive as video meetings, which most competitors in this price band simply cannot do.
Limitations
- The headline $19 price is misleading as a conversation intelligence number; the coaching features that define the category cost $29 more per seat on top of a base tier.
- Seat ceilings on Startup (25) and Organization (100) create forced upgrades as you grow, and Enterprise carries a 10-seat minimum with annual billing only.
- The 14-day trial runs with all add-ons enabled, which sets expectations against a configuration most buyers will not purchase.
- No free plan at all, unlike Grain, Sybill, and Fathom, so evaluation is time-boxed rather than open-ended.
Fireflies.ai
Strengths
- The broadest capture coverage in the category: bots for the major platforms, email invitation, Chrome extension, mobile and desktop apps, dialer integrations, and file upload.
- More than 100 transcription languages with auto-detection, plus a multi-language mode for calls that switch mid-conversation, which no competitor here matches.
- Pro at $10 per seat annually is remarkable capability per dollar, including video recording, AI Skills, voice agents, and unlimited integrations.
- AskFred and unlimited AI summaries are available on the free tier, so the assistant is not held hostage to an upgrade.
Limitations
- Dual metering on storage minutes and AI credits makes real cost hard to forecast, and the free tier's 400-minute pool is shared across the entire team rather than per user.
- Bot-based capture only; there is no silent local-capture mode, so client-facing teams who object to a visible participant have no option here.
- Product sprawl is real: voice agents, an email assistant, a task manager, 200-plus AI Skills, and conversation intelligence in one subscription means an unavoidable navigation cost and inconsistent polish across surfaces.
- Customer-count claims are inconsistent across the vendor's own pages, more than 1 million companies on the homepage against more than 500,000 on the about page, which is not a great signal for a data-driven buyer.
Pricing compared
Avoma
Per-seat base subscription in three tiers with seat ceilings, plus separately priced per-seat add-on modules for conversation intelligence, revenue intelligence, and lead routing. Viewers and collaborators are free.
- Startup$19
- Organization$24
- Enterprise$39
Avoma is the best unbundling in this category. The list of things it does at the top configuration reads like an enterprise revenue platform, and the entry point is $19. What you are really buying is the ability to pay for exactly the layer you need: a team that wants scorecards and trackers pays about $53 a seat, which is roughly a third of what Jiminny quotes and a small fraction of Gong. The honest counterweight is that $53 to $82 per seat is not cheap in absolute terms for a five-person team, and the base tier on its own is a note taker competing against products that cost half as much. Avoma's value is highest for the buyer who genuinely wants scorecards, trackers, deal risk, and CRM field write-back, and worst for the buyer who wanted a cheap notetaker and will end up paying module prices for features they never configure.
Fireflies.ai
Per-seat subscription across four tiers, metered on two axes: storage minutes and monthly AI credits. Annual billing is roughly 35 to 45 percent cheaper than monthly.
- Free$0
- Pro$18
- Business$29
- Enterprise$39
On sticker price Fireflies is the cheapest capable product here: $10 per seat annually for video recording, an email assistant, voice agents, AI Skills, a task manager, and unlimited integrations undercuts everything except Granola's Business tier, and it does considerably more. The complication is the metering. Storage minutes and AI credits are two forecasting problems most buyers will not do properly, the 400-minute free pool is team-wide rather than per seat, and unlimited storage costs $19 a seat. Model your actual meeting hours before comparing this to a flat-fee rival; if your usage is modest and multilingual, Fireflies is outstanding value, and if it is heavy, price Business rather than Pro.
Editorial verdict on each
Avoma
Category LeaderAvoma is what happens when someone takes the Gong feature list and prices it in pieces. Custom MEDDICC scorecards, automated scoring across every call, semantic competitor trackers, patience and monologue metrics, deal risk alerts, forecasting, and CRM field write-back are all here, and a ten-person sales team can buy them with a credit card. That is a genuinely important thing to exist in this category. The catch is that the $19 headline is a note taker; the product this category is named after starts at about $53 a seat and reaches $82 with forecasting, and the seat ceilings will force a tier change as you grow. Buy Avoma if you have a sales methodology you actually intend to enforce, a manager who will build scorecards, and a CRM worth writing back to. If you just want calls recorded and clips shared, buy something cheaper and come back when you have a coaching problem worth $53 a head.
Read the full Avoma profileFireflies.ai
Category LeaderFireflies is the most capable product in this category and the hardest to price. Nothing else here captures from as many sources, transcribes as many languages, or ships as much adjacent machinery, and Pro at $10 a seat annually is genuinely startling value if your usage fits inside 8,000 minutes. But the twin meters on storage and AI credits, the team-wide 400-minute free pool, and the concentration of the analytics story on Business mean the headline price is not the price. Buy it for multilingual coverage, capture breadth, and one-vendor consolidation across sales, recruiting, and support, and do the usage arithmetic before you sign. Teams who want a small, elegant, unmetered tool will be happier with Granola, and teams who object to bots in customer calls should not shortlist Fireflies at all.
Read the full Fireflies.ai profileAvoma profile last reviewed 2026-08-22; Fireflies.ai last reviewed 2026-08-22. Pricing is compiled from public sources and can change without notice. See our methodology.